Douglas Darrell Email & Phone Number

I am an accomplished professional with a proven history of excellence in management, leadership, and organizational roles, consistently handling progressively challenging responsibilities. My expertise lies in developing and implementing growth-focused policies and procedures that enhance departmental performance, streamline operations, reduce costs, and maximize service levels to drive customer satisfaction.With a strong foundation in healthcare administration, medical records privacy, and customer service, I’ve successfully led transformative initiatives, including achieving a 2,000% business growth and turning around performance at the Veterans Administration Medical Center. My efforts improved VA-wide scores from 40% to 92%, reduced wait times, and enhanced overall operational efficiency.As a Six Sigma Black Belt professional, I’ve spearheaded process improvement projects, led change management initiatives, optimized budgets and resources, and mentored over 30 individuals. My leadership extended to training and developing teams, managing electronic health records, and overseeing key department-wide projects that drove measurable success.Key competencies include:-Management & Leadership-Team Development-Project & Change Management-Process Improvement & Six Sigma Black Belt Expertise-HIPAA Compliance & Policy Development-Electronic Health Records Management-Customer Service Excellence-Advanced Problem Solving & ROI ForecastingI am passionate about driving meaningful change, fostering team success, and leveraging my skills to achieve impactful results in dynamic and challenging environments.

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  Advanced Medical Support Assistant

  U.S. Department Of Veterans Affairs

  Jan 2008 - Aug 2023 - United States

  • Managed clients remotely or in person to resolve management concerns and add value to electronic services.• Audited Call Distribution System electronically to ensure correct compliance and call rationing of clients. • Remotely performed systems evaluations and calibrations to remedy customer complaints and proposals.• Automatically logged and authored computer resolutions to deliver material reference for system accuracy.• Monitored scheduling grid by computer for inconsistencies to alleviate endless electronic data requests.• Supervised electronically the origination and upkeep of user files for clinic utilization and functionality.• Delivered computer support remotely through the network to provide unrelenting solvency of admin issues.• Created, manipulated, and produced decision-enabling data by machine to maximize production capabilities.