Re-engineered restaurant support processes, boosting efficiency by 15%, and implemented a project management pipeline using a systems development lifecycle (SDLC) for on-time, on-budget technology deployments. Led seamless FOH/BOH system integrations, enhancing operational workflows and improving guest satisfaction by 12%. Delivered impactful results by collaborating with cross-functional teams and vendors to align technology with business goals.

Tailored technology solutions for restaurant chains ranging from 4 – 24 units with a focus on HR, delivery, POS, AP, and reporting software.Migrated financial and POS data while integrating new systems into the technology stack.Panelist for the NW Foodservice and National Restaurant Association Shows on Hospitality Technology.

Owned development of custom branded iOS/Android app with pickup, delivery, and loyaltyfunctionality spiking return customers 27% and overall sales increase of 11% within 3 months.Lead cross-functional digital initiatives spanning eCommerce, marketing, product development, and operations with both internal and contracted resources. Most recent initiative led to 12% sales increase.Delivered a cost-benefit analysis of POS systems, delivery services, and financial software reducing annual expenses by $175,000.

Developed curriculum and trained international franchise partners while operating the corporate test kitchens in San Francisco, CA.Researched trending ingredients to implement new menu, isolated actionable feedback and executed multiple iterations within 3 months boosting total company sales by 9% after international rollout.Launched new marketing campaigns through in store promotions, sampling, and partnerships with local firms to increase customer base and brand awareness with a 65% increase in catering sales.