Douglas E. Evans, Jr. Email & Phone Number

Jacksonville, Florida, United States

Demonstrates success in developing teams, implementing processes, procedures, increasing productivity and enhancing organizational objectives within diverse organizations. Consistently identifies and accelerates strategic measures to strengthen performance and sustained operations results. . Exemplary change agent with the ability to analyze situations and provide continuous process improvements. Demonstrated ability to engage and motivate teams to achieve excellence. Strong communicator with the ability to connect with others at all levels.

Jacksonville, Florida, United States

The Universal Senior Relationship Specialist’s responsibility is to provide an exceptional member experience and to grow new consumer and business memberships as well as deposit, loan and investment balances along with insurance and other protection products in alignment with the strategic plans of the credit union. This key relationship building position must be able to precisely describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.

Jacksonville, Florida Area

Customer Acquisition | Retention | Community Outreach- Oversee branch to achieve service quality, sales, marketing and financial growth goals; represents the bank in the community and proactively seeks new customer relationships; and ensures the security, policies and audit procedures are followed as outlined by policy and regulation. Achieve annual branch checking account goal.- Execute a sales management plan to establish and maintain and effective sales cultureIntroduce or cross - sell relationship products and services to new and existing customers, working to improve the branch's Checking Relationship. Percentage to a minimum or 50% (checking customers actively using 4 or more products and services).- Achieve increased activity in checking accounts on file year over year. Serve on a CRA qualified board/committee within the branch's Assessment Area. Conduct a minimum of 10 hours of CRA qualified Money Smart financial literacy education.Operational Compliance- Systematically adhere to all regulations, bank policies and procedures. Ensure all team and individual compliance training courses are completed on time. Achieve satisfactory audit and assessment results. Minimize Branch Tracking exceptions that negatively impact our customer experience.Employee Engagement & Development- Recruit, coach and develop team members, implementing action plans and accountability for results. Facilitate monthly branch meetings utilizing the Branch Meeting Agendas. Complete new hire onboarding training plans and 30-60-90 day reviews timely.

Troy, Michigan

- Successfully manage, monitor and identify store sales and business need opportunities ($10.5 M annual store revenue); jointly develops action plans and ensure their execution.- Lead merchandise, logistics management, drive sales using entrepreneurial methods and reconcile financial operations within the store. Direct the daily operation of a high volume retail sales, servicing over 1000 customers per week.- Accountable for payroll budgets, audits & reports that encompass planned revenues and expenditures, analyzes controllable expenses against budget and makes appropriate adjustments.- Oversee the compilation of the $1M annual budget and authorized the expenditures of funds to ensured fiscally healthy programs and service operation.- Key Contribution: Improved sales over LY by 7.27%, improved customer count by 5.9% over LY- Recruit, interview and hire Store Associates and Assistant Managers; evaluate associate and management performance, design coaching plans, employee rewards and human resources.- Manage staff of 60 in the areas of sales and customer service, loss prevention, cash management, budgeting, sales forecasting, employee relations, merchandising, promotion and security.

Farmington Hills, Mi

- Validate work schedules, daily operational hours and sales against projections to ensure that sales and budget goals are met.- Supervises, trained and led department managers by assessing talent, completing performance evaluations, conducting weekly meetings and providing effective communication.- Assist department managers in determining work priorities and fixed tasks to achieve readiness standards.- Maintain the awareness of competitive activities, report findings/impact of such activities and recommend and initiate change as necessary.- Provides excellent customer service to customers, internal personnel and external business partners.

- Systematically organize major processes throughout the company, using Lean Management concepts and 5s principles to guide decision making, execution and organization.- Identified processes for improvement, simplification and standardization, visual inspection and store feedback; tested processes and allocated all resources.- Designed and implemented new Backroom Inventory Management System and Physical Inventory process for non-perishable inventory.

- Implemented business strategies that stimulated sales growth and created positive customer experiences.- Was directly responsible for work performance of all Team Members, oversaw management of all aspects of service, operations, logistics and sales floor.- Personally administered all hiring and training for guest services, logistics and sales floor departments.

- Led operations of six stores with $35 million plus in annual sales.- Accountable for profitability, service, selling, staffing, merchandising, safety, sanitation, loss prevention, community relations and compliance with all regulatory agencies.- Evaluate work performance of Senior Store Management all Team Members, overseeing management of all aspects of service operations.- Ensured food quality in all food departments by ensuring the team is ordered truck to shelf, following recipes, date marking and storing food items to specifications; ensure all production tools are fully utilized by teams.