• Liaised with DOS’s varied Medical Services Bureau offices to secure overseas Peace Corps employees’ medical clearances• Liaised with the Peace Corps Office of Safety and Security to secure overseas employees’ personnel security clearances• Provideed individualized support to all new hires and promoted employees throughout the clearance/onboarding process• Managed timely clearance processes and swift conversion timeframes through internal and external policy changes• Delivered medical benefits information to new and newly-promoted employees heading to Peace Corps posts overseas• Arranged for Peace Corps employees going to new overseas assignments to receive country-specific immunizations• Assisted Peace Corps employees and their dependents in securing medical clearance examinations, evacuations, and claims• Researched and created new internal and external program tools to improve and shorten HR work processes• Composed Peace Corps SOPs; edited SOPs and policy documents

• Directly supervised a team of local staff that annually provides support to, selects, processes clearances, selects, and places ~1,600 incoming AmeriCorps NCCC and FEMA Corps member positions among five NCCC campuses• Oversaw a 17-person team across six NCCC offices, which was responsible for selecting from ~5,000 applications per year• Collaborated with leadership at CNCS and the five NCCC campuses to pilot new initiatives and projects, standardize and simplify processes, shift staff responsibilities, eliminate redundancies, and develop national guidance and policy• Developed and implemented national SOPs to minimize redundant efforts at NCCC HQ and across five campuses• Collaborated with CNCS’s External Affairs Office to improve and distribute program information to potential applicants and external recruitment partners; delivered content via social media, e-mail, GovDelivery, SMS, mailings, and web• Designed and conducted trainings (in-person and virtual) and created supplemental guides for NCCC HQ and campus staff• Selected by CNCS’s COR as one of two technical specialists for our multimillion-dollar National Service Hotline contract• Conducted mid-year and annual EAS reviews for six subordinates; used to set goals and regularly update work plans• Assisted NCCC peers and superiors in codifying skills and knowledge into detailed, annually-updated work plans and transition guides meant to increase transparency, prioritize work tasks, and facilitate succession planning

• Analyzed program data, drafted briefings and presentations, and reported outcomes to inform future program goals• Developed program resources and publications for intra-CNCS, federal, and external distribution• Developed a new performance management system in conjunction with IT staff and external contractors• Designed the program calendar for 10 simultaneous corps classes; determined schedules for facility use and training

• Provided all hiring and human resources functions to maintain the in-home care agency’s pool of ~150 field employees• Independently managed hiring process including recruiting, interviews, reference and background checks, and orientations • Populated training content and implemented in-service and remote monthly trainings for field employees’ development• Provided feedback and HR support, made payroll corrections, conducted discipline, and enacted terminations• Oversaw, maintained, updated, and reported on paper and electronic records systems for all field employees• Ensured compliance with federal, Maryland, DC, and Maryland Board of Nursing employment regulations

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• Managed service-learning credit program including recruiting, application review, training, and program administration• Fostered partnerships with, advertised, and leveraged volunteers for DC-area nonprofits, schools, and universities• Improved the service-learning program by joining national consortiums, finding and introducing research-based programming, and analyzing data to prioritize efforts and monitor service outcomes and learning impacts

• Handled funds for all 5 American University graduate schools’ programming• advocated for approximately 4,000 students’ interests• Planned and executed programming with 7-person board

• Supervised, motivated, and directed a team of ten 18-24 year olds competitively selected to participate in a structured 10-month residential program of service, education, training, and leadership development• Managed 5 long-term service-learning projects both locally and during team deployment• Developed positive team morale, fostered teamwork, monitored standards of behavior, and modeled work ethic• Worked alongside team members to set the work pace and oversee their safety and well-being• Set the schedule to achieve project objectives, handled budgets, and completed regular project reports• Coordinated project activities and logistics with sponsoring nonprofit organizations and served as the programmatic and administrative liaison between NCCC members and HQ staff• Conducted regularly scheduled individual and team meetings designed to unify team members by building consensus, providing and soliciting structured feedback, and resolving conflicts• Sample project: FEMA sponsored team to be its first representatives after Hurricane Ike hit Chambers County, TX - Developed English and Spanish tools for interviewing and connecting residents to nonprofit resources - Conducted needs assessments, completed damage analyses, and registered residents for FEMA aid

• Managed outreach and recruiting campaigns on 30 college campuses• Developed and implemented marketing and personal cultivation strategies for each campus• Supervised a team of 10 undergraduate volunteer student advertisers spread among 10 campuses• Cultivated and formed working relationships with Career Services offices, key faculty members, student leaders, and Teach For America alumni for networking, outreach, and aid in marketing/recruiting• Helped design and lead Recruitment Associate development/training opportunities• Conducted data analysis to determine recruitment, marketing, and communication strategy refinements• Reviewed applications, conducted interviews, and recommended corps member candidates for hire• Saw a 157% (365/233) increase to previous year in number of applications among all recruited schools

Conducted info sessions, wrote press releases, coordinated media contacts and coverage, and gave interviews about NCCC in addition to Corps Member responsibilities. These included participation in six 1-2 month service learning projects as part of a team of ten 18-24 year-olds in the Southeastern U.S.