Douglas Hayward Email & Phone Number

London, GB

London, United Kingdom

Since October 2018 I've been working in IDC's worldwide services research group, running the Digital Strategy and Customer Experience (CX) Services research stream. My research focuses on technology-enabled business transformation, focusing specifically on the improvement of customer experience using data, technology, design and content enabled.

London, United Kingdom

I returned to IDC as Research Associate VP focusing on consulting and IT services around enterprise SaaS and cloud ERP, based in London (England). I also run the team looking at consulting and IT services around IaaS and PaaS in Western Europe, and I deputize for the head of services research in Western Europe. My research includes analysis of both the.

London, United Kingdom

Research lead for the Technology growth platform in UK & Ireland, and global research lead for Emerging Platforms (now Cloud First) at Accenture Research. I was also a member of the Open Innovation team in the UK.My role involved creating, selling and delivering research services to an internal client base of senior stakeholders. I worked with a global.

Chiswick, London

• Service Management: Managed the 'European Services Overview ' subscription service, which provides a comprehensive overview of European IT services and business services. It is IDC’s flagship subscription service for.
• Service Management: Managed the 'European Services Overview ' subscription service, which provides a comprehensive overview of European IT services and business services. It is IDC’s flagship subscription service for.
• Research & Thought Leadership: Had a nominal specialism in project services but effectively had a broad role in research terms and drove research thought leadership in West Europe around several themes associated with.
• Consulting: Took part in and jointly led multiple projects, including helping a major service company to review its corporate strategy. In addition to the productivity awards and research excellence awards, I also won.
• Business Development: Created new business leads, worked closely with the sales force to win bids. Show less

• Ovum recruited me to launch EuroView, an innovative, successful (and paid-for) commentary service, giving fact-based opinionated advice to subscribers across the fields of telecoms, software, and services. I became.
• Building the EuroView subscription service and brand, creating… Show more Ovum recruited me to launch EuroView, an innovative, successful (and paid-for) commentary service, giving fact-based opinionated advice to.
• Building the EuroView subscription service and brand, creating (profitable) revenues of more than £400k within two years of its launch in early 2004
• Analyzing the IT project-services market for Ovum, expanding and improving the company’s coverage of project services, particularly in the UK. I also helped to expand Ovum’s previously under-researched coverage of the.
• Thought leadership, for example developing Ovum’s view of transformational outsourcing and the concept of “growth agenda versus cost agenda” decision-making in IT services buying cycles Show less

London, United Kingdom

Regular contributor to the Financial Times' FT IT supplement; editor of Management Consultant International (published by Kennedy Information); European editor of Upside, a monthly magazine aimed at venture capitalists.

• As the managing editor and then full editor of one of the UK’s two leading weekly business-focused IT newspapers, I ran a large editorial team and managed a budget of some £1 million in total. Achievements at VNU.
• Rebuilding, retraining and managing a team of up to 23 people, including recruiting new people at all levels, greatly increasing the quality as well as the size of the team
• Re-launching the title, introducing a new design and shape, refocusing and improving… Show more As the managing editor and then full editor of one of the UK’s two leading weekly business-focused IT newspapers, I ran a.
• Re-launching the title, introducing a new design and shape, refocusing and improving editorial coverage (and increasing its quality), creating new formats and sections, and entirely reorganising editorial processes
• Cutting costs per page, while consistently protecting and increasing editorial quality, making the title more analytical while protecting and enhancing its profitability Show less

London, United Kingdom

Part of a worldwide virtual team of correspondents in an early Web-based news agency, covering global and European technology-focused news and analysis.

London, United Kingdom

Freelance features writer covering ICT usage, writing for business publications (Computing, Management Consultancy etc) and for national newspapers (including The Guardian and The Independent). I also acted a shift news editor for several publications.

London, United Kingdom

Reporter on a busy weekly newspaper covering the IT industry from the perspective of corporate end users, generating off-diary (exclusive) stories and writing news and analysis of major events and trends in ICT usage.

Pontoise, France

Assistant English teacher in a secondary school in Pontoise, near Paris.

London, United Kingdom

Management trainee at the city-wide London authority, working in the Disability Resource Team, the Committee Section (providing support to the elected members) and lastly in the Personnel Planning division of the Personnel department. My job was ring-fenced and I transferred to LRB, the successor body, when the GLC was abolished.

Mini Mba, Marketing, Pass

Post-Graduate Diploma, Journalism

Certificate In Phonetics Applied To The French Language, Phonetics

Certificate In Business French

Bsc, Economics With Social Policy, 2:1

Education record