Driving growth by leading ongoing councils with key stakeholders across the organization to ensure collaboration, alignment, identifying Customer Experience Opportunities, highlighting and fixing process gaps and technology/resourcing needs across all customer-facing activities• Responsible to lead and grow the Americas Transition and PMO• Develop / renovate existing project management methodology and standardize toolkits to be used globally • Consults with leadership to understand strategic goals and to properly align project resources in support of those objectives• Spearhead, develop and implement global interdepartmental processes to maximize efficiency• Represent and foster productive relationships including; customers, end clients, partners and vendors • Providing guidance and support to internal / external stakeholders throughout the project lifecycle • Coach and mentor project management practitioners and share knowledge of best practices• Accountable for ensuring departmental profitability via ownership of the P&L by maintaining cost parameters and budgets• Builds trust and long-term relationships with clients to increase sales, revenue and establish high level of customer satisfaction• Creates account strategies for end clients, ensuring Excis is providing quality, cost-effective services

Role DescriptionTactically pushing forward NSC Global vision within the organization using internal and external analytics to creatively derive business solutions and effective strategies to drive business performance. Advises the Executive Team on the progress towards the vision, highlighting risks to value creation and anticipating opportunities to work differently and smarter to achieve objectives efficiently. Acting as steward to build key capabilities and drive value creation over time by providing leadership to multiple work stream stakeholders and employees. Often acting as a consult or trusted advisor, giving direction and personal leadership, management and oversight within the Sales, Operations and PMO Teams•Professionally managed numerous IT transition and transformation projects in the Americas and globally individually valued up to $100 Million. Primarily work with Atos, AT&T, BMW, Capgemini, Accenture, British Telcom, Philips and Verizon.•Accountable for approximately 45% of Transformation Services global yearly revenue•Tasked to deliver execution assurance, by aggressively working on escalated transitions or projects to quickly find solutions to ensure deliverables are met in a timely manner, mitigate cost implications and improve customer satisfaction•Responsible for assisting the Sales and Account Teams on customer engagements by providing guidance in solution response content (RFP responses, SOW, presentations, etc.)•Coordinate with the Solution Architect Teams to ensure that the Transition/Transformation oversight solution level of effort is properly sized and staffed.

•Collaborated with Human Resources to create the North American Human Resource Acquisition Transition Process, which successfully onboards large groups of new employees efficiently and expediently•Partnered with customers and end clients to transform institutional processes in order to drive efficiencies tailored to scope and lower costs•Aided the sales team to create additional value add solutions for the customers.•Responsible for contract review to ensure solution is deliverable by creating and tracking due diligence processes including; integration checklists, project templates, best practices, cost analysis, change requests and project management tools•Successfully and consistently delivered projects on time and on budget for simple handover to steady state operations and delivery

•Coordinated support for Program Manager on all project phases for over 1,500 site surveys and Network Transformations across all regions of the USA; was responsible for project schedule, tracking, daily reporting and vendor engagement•Designed internal IMAC ticket process and then tied it to an eBond to one of the main customers of NSC Global under direction of the CEO to open up more business

•Established a standardized internal weekly financial reporting methodology for all PM’s to report to upper management more effectively; responsible for tracking and driving the Global Project Delivery Teams to ensure proper project execution, achievement of contract, profit margin and customer satisfaction.•Created internal SharePoint for PMO, standardized templates and internal processes that are used globally.

Project Management Experience• Improve existing workflow processes. • Collected data on current processes including hours worked, cost, duration, proper skill set aligned to tasks• Develop end state operating model, developed actions, timelines and schedules• Documented new process, trained resources, and properly aligned skill set to tasks• Developed and presented improvement data resulting in 60% improvementBusiness Management• Manage all aspects of the business including, recruiting, interviewing, payroll, and maintain store operation standards• Manage more than 100 employees between two stores with a yearly gross volume of $22 million

• Manage budgeting and preparation of financial statements and reports as well as assist in finalization of fiscal budgets• Responsible for developing new business avenues as well as purchasing of all products and equipment in two gym facilities• Negotiate contracts and rebate programs with numerous vendorsProject Coordination Experience• Addition of woman’s gym• Developed and maintained project schedule• Collaborated with managers, vendors to ensure adherence to timeline• Assisted in the tracking of the budget

• Analyzed market trends to keep customers informed with the latest market information to plan for long-term inventory positions.• Responsible for finding, prospecting and selling new accounts and maintained over 100 accounts in 8 states• Negotiated contracts and rebate programs

• Increased productivity by making work place more efficient• Supervised a small group of people on a daily basis• Organized / rearranged and cleaned the production floor and warehouse to maximize efficiency

• Named top sales representative after first month of employment• Attended numerous sales seminars to increase selling skills• Raised product awareness in local areas by telemarketing and going door to door.• Was Honored Employee of the Month after first month of employment