Project manager for clinical applications at Memorial Sloan Kettering Cancer Center

Develop training strategy for merger with 10,000 Epic usersManage team of 50 principal and credentialed trainersCreate course catalog and class schedule for over 200 courses and more than 2000 class sessions Coordinated facilities and equipment for 14 onsite classrooms Communicated project plan and status to organizational leadership and executives

Manage super user program and at-the-elbow support for the largest-ever Epic go-liveDevelop support materials for executive leadership to prepare for go-live Collaborate with third-party vendor to deploy at-the-elbow support resources

Direct and oversee staff education program for new Epic implementation at UVA Community Health Culpeper Hospital.

Manage internal teams of consultants to deliver training solutions to healthcare organizations across the country. Solutions I've managed include: training environment rebuild, workflow process change training, Connect affiliate training. Managed provider support project using KPIs to target struggling users and improve system efficiency and satisfaction. Collaborate with other team leaders to develop new strategies and methods to address education challenges faced by our clients.

Wellforce (Tufts Medical Center, Melrose Wakefield Healthcare, Circle Health) • Developed vision and project plan for training a digital transformation of all roles and workflows at large comprehensive healthcare system • Recommended and steered a pivot from vendor-recommended training plan to a customized plan to meet the needs of the organization for customized training tailored to their specific needs • Designed innovative curriculum structure for a seamless, end-to-end learning experience integrating the Epic EHR and multiple third-party applications and devices • Hired and manage a team of 22 Principal Trainers • Coordinated contract for and implemented new learning management system to meet needs of the project • Coordinate classroom logistics and setup for training 14,000 users across three disparate locations • Communicate training plan via live presentations, written releases, and videos • Collaborate with operational leaders and project managers to ensure training program meets specific needs of all users and follows approved workflows, policies, and procedures • Track training registration and completion for 14,000 users across a multi-facility organization

Digital Platform Manager at Mount Sinai Health System in New York City • Managed integration of Epic with proprietary patient web portal • Educated Consumer Digital team on Epic infrastructure and configuration • Built and configured test patients in Epic for Consumer Digital team • Acted as liaison between Consumer Digital team and Epic team

Seattle Children’s Hospital - Training & Testing Project Manager● Managed two large-scale integrated areas through full implementation (training & testing)● Coordinated testing and training plans through COVID-19 pandemic, which caused a brief pause and subsequent five-month delay to project timeline● Managed all phases of testing for Epic implementation project: over 500 application test scripts, 93 integrated test scripts, 20,000 interface items, 57 revenue cycle test scripts● Managed training program for over 13,000 end users and a team of 20 principal trainers and 70 credentialed trainers ● Oversaw development and execution of virtual training contingency plan in response to pandemic; pivoted from e-learning to virtual instructor-led classes with 3 days notice ● Managed organizational pivot to 100% virtual training for go-live; transitioned program for over 10,000 users and 200 course curricula with just 6 weeks to create and execute plan. ● Managed STS provider training program for last 8 weeks of project in addition to other duties due to staffing change; optimized plan for virtual delivery of provider personalization labs

Cumberland Consulting Group is a leading healthcare consulting and services firm providing strategic advisory, professional and managed services to clients in the payer, provider and life sciences markets.

Transitioned patient-entered data collection from legacy system to Epic MyChart & Welcome

Sagacious Consultants leverages its extensive Epic and healthcare industry experience to drive financial performance and improve patient care in organizations worldwide. Sagacious Consultants is now part of Accenture, expanding its breadth of services and geographies served. Sagacious Consultants’ full suite of solutions helps organizations thrive during and after the transition to Epic. Using proven methodologies for revenue and clinical transformations, Sagacious Consultants helps clients improve KPIs and enhance provider efficiency. Strategic Solutions:- Revenue transformation- Clinical transformation- Analytics and report writing- Go-live planning, management, and floor support- Strategic planning and management for Epic Community Connect, rollouts, and M&A- Cultural transformation- Production support- Epic training delivery Sagacious Consultants ranked #1 for Implementation Clinical - Supportive in the "2013 Best in KLAS Awards: Software & Services" report. [Published 2014 © KLAS Enterprises, LLC] For more information, visit www.sagaciousconsultants.com.

Training Specialist and lead Instructional Designer for the STAR Project (State Transforming Agency Resources), a project to implement PeopleSoft by Oracle as the Enterprise Resource Planning system for the State of Wisconsin. -Developed process for training design and development, based on current and proven studies and best practices in adult learning. -Design curriculum and courses for over 35,000 employees in 57 state agencies.-Conduct training needs analysis, working with subject matter experts and agency staff to determine how to best meet the needs of a large and diverse group of learners. -Deliver training to project team members to meet basic needs, such as Microsoft SharePoint, Outlook Calendar, and other project team tools and processes. Serve as interim communications staff for the STAR Project. -Develop and write content for both internal and external project websites. Tailor information about the project and its progress to different target audiences. -Wrote and published a monthly project newsletter for all state employees. -Designed, developed, and presented monthly update presentations for various state user groups and committees. -

-Train all classes in EpicCare Ambulatory certification track-Design curriculum, develop and create materials, and train classes for MyChart, Epic's patient portal-Develop assessments and lead workshops for staff on designing assessments & writing good test questions-Community Connect Ambulatory trainer-Consulting Trainer; lead training environment build trips-Epic Physician Trainer. Train end-user physician classes, develop lessons, hands-on exercises, and other classroom materials.-Certified in EpicCare Ambulatory, MyChart, EpicCare Link, Phoenix, Reporting-Completed Epic internal Trainer Education Program-Design, write, and produce e-learning lessons using Adobe Captivate

-Assisted colleagues in learning new ways of communicating with students, incorporating technology and Web 2.0 tools in classroom-Gathered and analyzed variety of data to restructure goals and monitor progress-Led team of teachers from various high schools in developing consensus around realignment of curriculum and identifying models for common assessment-Collaborated with colleagues to build consensus for change intiative with successful results

-Communicated expectations, observations, and results with students, parents, colleagues, and administration. Interacted with all levels of constituents and management, establishing good relationships.-Presented at several workshops on various topics ranging from using technology, presenting new research, and preparing to lead a group of high school students on a trip abroad-Successfully multiple tasked ranging from instructing students, planning lessons, creating materials/assessments, collaborating on curriculum with colleagues, communicating with parents, organizing field trips and trips abroad, clerical work (grading), advising students individually and in clubs/groups, handling budget/finances for group trips and Spanish Club-Planned and executed international experience for groups of high school students resulting in positive cross-cultural learning experience without unplanned incident-Developed promotional materials for student opportunities and events that raised awareness and excitement, increasing participation 111%.