Douglas L. Email & Phone Number

Wellington, Wellington Region, New Zealand

As a Test Manager at Planit Testing, I hold a pivotal role overseeing and orchestrating comprehensive testing strategies, ensuring the delivery of high-quality solutions and driving excellence in testing practices. My leadership and strategic contributions significantly impact the successful execution and delivery of diverse testing initiatives, fostering a culture of quality assurance and innovation within the organization.

Wellington, Wellington Region, New Zealand

As the Test Manager at QualIT, I took charge of steering the UAT phase during the Datascape (Datacom) implementation for Horizons Regional Council, contributing significantly to the project's success.In this role, my primary responsibilities involved meticulously planning and executing the UAT phase. This encompassed the formulation and implementation of a comprehensive test plan, ensuring thorough coverage and effectiveness. I played a key role in defect management, employing a systematic approach to reporting issues and providing detailed status reports. This not only ensured the accuracy of the testing process but also allowed for informed decision-making.A pivotal aspect of my impact was the daily chairing of defect triage sessions. Through these sessions, I fostered an environment of collaboration and facilitated effective communication between Horizons Regional Council and Datacom. This proactive approach allowed for the efficient management of UAT defects, addressing concerns promptly and streamlining the resolution process. By actively engaging with both stakeholders, I played a crucial role in aligning efforts, ensuring a seamless UAT experience, and contributing significantly to the overall success of the Datascape implementation for Horizons Regional Council.

As the Test Lead at Royal Mail, I played a pivotal role within the Commercial Portfolio, overseeing a revenue integrity project with comprehensive responsibility for all project test deliverables. Throughout my tenure, I successfully executed SIT/UAT planning, execution, and reporting, leaving a lasting impact on the project's success.A critical aspect of my role involved close collaboration with project managers, test teams, and development teams from onshore vendors Capgemini and Lockheed Martin, as well as the offshore vendor test team from Accenture. I diligently reviewed, assured, and provided sign-off on their system testing efforts, ensuring alignment with project objectives.Among my key achievements:• I meticulously crafted the project Master Test Plan and all Test level plans, covering both SIT and UAT phases, establishing a robust foundation for testing activities.• As the owner of the overall test schedule for the project, I played a central role in orchestrating a synchronized testing effort.• I strategically planned and coordinated the SIT testing effort, fostering collaboration between Royal Mail and the involved vendors, namely Capgemini, Lockheed Martin, and Accenture.• For the UAT phase, I engaged with key Royal Mail business stakeholders, planning meticulously to align testing activities with business objectives.• I took charge of identifying and securing environments while ensuring the provision of accurate test data, critical components for successful testing.• In addition to these responsibilities, I established and conducted training sessions for vendor test teams on the utilization of Zephyr for test management, enhancing efficiency and collaboration across teams. Through these efforts, I significantly contributed to the overall success and impact of the revenue integrity project within the Royal Mail Commercial Portfolio.

United Kingdom

As iGale's Test Manager, I led testing for diverse SaaS projects, with a primary focus on a cloud-hosted application for construction companies. My role involved overseeing two global scrum teams, totaling five test analysts across the UK and Ukraine, within the Microsoft Azure DevOps framework.Key contributions and responsibilities:• Led the testing effort, meeting crucial milestones and functionality requirements to secure project funding.• Chaired daily defect meetings with onshore and offshore teams, ensuring prompt issue resolution and testing efficiency.• Strategically planned and executed two UAT phases, ensuring application readiness and meeting user acceptance criteria.• Coordinated real-time, multi-location demonstrations to funding providers, garnering essential support.• Initiated processes adopted by all teams, enhancing efficiency through a robust release process and streamlined testing workflow in Azure DevOps.• Created key test deliverables, including comprehensive schedules and detailed exit reports for project stakeholders.• Actively participated in sprint and project activities, contributing to overall success through conditioning, planning, stand-ups, retrospectives, and demos.• Collaborated internally and externally, fostering effective communication with team members, colleagues, and senior stakeholders.• Provided scope and estimates, aligning resources effectively to meet project timelines and deliverables.• Mentored and supported team members, contributing to skill development and team cohesion.In summary, my role as iGale's Test Manager showcased impactful leadership, strategic testing, and collaborative engagement, significantly contributing to the success of the cloud-hosted SaaS application and its role in enhancing project delivery processes for construction companies.

United Kingdom

During the periods of restricted movement and work interruptions caused by COVID-19, I proactively utilized my time between roles to pursue professional development. Specifically, I dedicated myself to studying SAP HANA through the SAP Learning HUB. This initiative reflects my proactive approach to skill enhancement during challenging circumstances, showcasing my commitment to continuous learning and growth.

London, England, United Kingdom

As the Hands-On Test Lead throughout a transformative tech refresh project (Silverlight upgrade to Angular), I played a pivotal role in shaping its success. My responsibilities encompassed meticulous planning and execution of Integration, including the production of comprehensive Test Strategy, Test Plan, and Test Exit reports. I actively engaged in crafting Test Cases, overseeing Test Validation, and conducting System Functional and End-to-End testing, ensuring the seamless transition between technologies. Additionally, I took charge of a critical data migration activity, ensuring the integrity and accuracy of transferred data.Leveraging Microsoft TFS (Team Foundation Server) and Azure DevOps, I implemented robust testing processes, maintaining a keen focus on quality assurance throughout the project lifecycle. My hands-on approach and attention to detail significantly contributed to the project's overall impact, facilitating a smooth transition from Silverlight to Angular and enhancing the technological landscape.

London, England, United Kingdom

As the Test Lead for all SAP Hybris data migration activities within a significant retail customer 'Loyalty' implementation/upgrade, I played a pivotal role in ensuring a seamless transition. This involved extracting data from three source systems (SAP Hybris, Mozido, IBM(C)), undergoing transformation, and loading into five target systems, including a single sign-on solution, SAP CDC (Gigya). The testing activities for SAP CDC were integral to the overall success of the project.My impact-driven contributions included:• Formulating and maintaining a comprehensive Data Migration Testing strategy to ensure the accuracy and completeness of the data transfer process.• Planning and executing Component Integration, End-to-End, and Dress Rehearsal activities, orchestrating critical testing phases with precision.• Collaborating and coordinating testing activities with all involved parties, showcasing effective leadership in guiding a team of up to three test analysts.• Chairing daily defect triage meetings and occasional stand-ups, fostering efficient communication and swift issue resolution.• Producing daily and end-of-release testing reports for stakeholders, utilizing ALM, Confluence, and JIRA to provide transparent insights into the testing progress.My hands-on involvement and meticulous approach to testing significantly impacted the successful implementation and upgrade of the 'Loyalty' solution. The coordination of complex data migration activities, coupled with effective testing strategies, ensured the project's overall success and satisfaction of stakeholders.

London, England, United Kingdom

As Test Lead for the System Integration Testing (SIT) and End-to-End (E2E) testing on the implementation of the SAP Hybris platform at Homesense, a subsidiary of TKMAXX, I played a pivotal role in ensuring the project's success.Key contributions and impactful responsibilities included:• Comprehensive Test Deliverables: Produced all essential test deliverables, including detailed Test Plans, Test Exit reports, and regular status reports, ensuring transparency and effective communication.• Leadership and Team Management: Led a dynamic team, ranging from 3 to 7 Test Analysts, showcasing adaptability and leadership skills in managing varying team sizes for optimal testing efficiency.• User Story Management with JIRA: Utilized JIRA for meticulous management of User Stories, ensuring a streamlined and organized approach to tracking and addressing testing requirements.• Test Management with ALM: Employed ALM (Application Lifecycle Management) for efficient test management, maintaining a structured and organized testing process.• Device Testing with Browser Stack: Implemented Browser Stack for comprehensive device testing, addressing potential compatibility issues and ensuring a seamless user experience across various devices.• Documentation and Artifact Storage with Confluence: Leveraged Confluence for the meticulous documentation and storage of essential test artifacts, fostering a centralized repository for easy access and reference.• Ad Hoc Business Requirements Maintenance: Demonstrated flexibility by maintaining and drafting business requirements on an ad hoc basis, ensuring alignment with evolving project needs.My emphasis on detailed planning, effective communication, and utilization of advanced testing tools significantly impacted the successful implementation of the SAP Hybris platform. The combination of leadership, strategic use of testing tools, and adaptability to evolving requirements contributed to a robust and impactful testing process.

London, England, United Kingdom

As a hands-on Test Lead, I played a vital role in the systems integration testing (SIT) of finance, warehousing, supply, ordering/order management, reporting, and customer service updates & enhancements within TKMAXX's Hybris platform. This responsibility was integral to monthly release cycles following the successful platform launch in August 2017, showcasing a consistent commitment to ongoing improvement.Key impact-driven details include:• Comprehensive Testing Scope: Oversaw and conducted SIT for multiple critical modules, ensuring the seamless integration of finance, warehousing, supply, ordering/order management, reporting, and customer service updates & enhancements.• Monthly Release Cycles: Collaborated actively in monthly release cycles, contributing to the continuous improvement and enhancement of TKMAXX's Hybris platform.• Leadership and Team Management: Led a dedicated team of 2 Test Analysts, fostering a collaborative and efficient testing environment.• Mentoring and Training: Demonstrated leadership by mentoring and training the new permanent SIT Test lead, imparting knowledge and ensuring a smooth transition of responsibilities.• Role Transition: Successfully transitioned to a new role within the same organization after mentoring and training the new SIT Test lead, showcasing adaptability and contributing to organizational continuity.• My hands-on involvement in SIT, leadership of a testing team, and role in mentoring underscored a commitment to quality assurance and ongoing improvement within TKMAXX's Hybris platform. The impact of these efforts was evident in the platform's successful monthly releases and overall effectiveness in meeting business objectives.

London, England, United Kingdom

As the hands-on Integration Test Lead for TK Maxx's ecommerce transition from Venda to the Hybris SAP platform, my impactful contributions include:• Team Leadership: Supervised and motivated a 3-member Test Analyst team, ensuring optimal performance and dedication to project success.• Integration Testing Coordination: Directed planning and execution of integration and system integration testing across diverse interfaces, applications, and systems, covering finance, warehousing, supply, ordering & order management, and reporting.• Interface Handling: Managed real-time and batch interfaces using IBM InfoSphere DataStage ETL for flat files and IBM WebSphere DataPower for API and SOAP web services within the IBM Enterprise Service Bus middleware.• Team Building and Training: Recruited, built up, and trained a test team from scratch, emphasizing expertise cultivation. Provided support to enhance capabilities across teams.• Comprehensive Test Planning: Produced the integration test plan and relevant testing artifacts, ensuring a systematic and thorough testing approach.• Test Management with HP ALM: Established and managed HP ALM administration, enhancing efficiency and organization in test management.• Tools and Technologies Utilization: Employed diverse tools like SoapUI, Postman, SQL Developer, WinSCP, Fiddler, and SQL Server Management Studio, showcasing versatility and expertise.• System Testing Leadership: Led the final stages of System testing, overseeing three offshore Test Analysts for a cohesive and comprehensive testing approach.• Ad Hoc Business Requirements Maintenance: Maintained and drafted business requirements on an ad hoc basis, showcasing adaptability and responsiveness to evolving project needs.My role significantly impacted the successful transition to the Hybris SAP platform. Through effective leadership, strategic planning, and technical expertise, the project achieved success and met business objectives seamlessly.

Hammersmith, London

As the Lead QA Engineer pivotal to the Betfair exchange platform, I played a crucial role in ensuring the platform's robustness through comprehensive manual QA testing during each sprint. My impact extended to regular engagement in regression, smoke, and maintenance testing, contributing to the overall stability and reliability of the system.Key Impactful Contributions:• Agile Involvement: Actively participated in sprint planning, grooming, and retrospectives, contributing to the iterative refinement of processes. Provided story point estimations using Rally for effective progress tracking.• Manual Test Case Production: Produced detailed manual test cases, fostering a structured testing approach to ensure thorough coverage of all functionalities.• Test Pack Execution Automation: Implemented automation in building and executing test packs via Jenkins and Go pipeline, optimizing efficiency and repeatability in the testing process.• Integration Test Review: Reviewed integration tests, offering valuable insights, and suggested enhancements for additional coverage to developers, contributing to overall test effectiveness.• Java Test Pack Maintenance: Maintained and improved existing Java test packs using GIT version control, ensuring versioning integrity and facilitating collaborative development efforts.• Data Management with SQL: Utilized SQL for creating and querying data, showcasing a hands-on approach to data management, a critical aspect of thorough testing.• Progress Monitoring and Reporting: Monitored and reported on progress systematically, providing stakeholders with transparent insights into the testing process.My role as the Lead QA Engineer significantly impacted the quality and reliability of the Betfair exchange platform. Through meticulous testing, process refinement, and collaboration with development teams, I contributed to the platform's overall success and alignment with business objectives.

Wellington & Wairarapa, New Zealand

In a pivotal role as Senior Test Analyst/Test Lead at NZ Police, my responsibilities spanned planning, scripting, and executing tests, alongside comprehensive reporting, training, and escalation management. I actively contributed to the production of test artifacts, aligning them with project goals to secure sign-off for successful releases.Key Impactful Contributions:• Search and Surveillance Application: Led planning, scripting, and test execution for a critical search and surveillance application, encompassing comprehensive reporting, training, and escalation management. Ensured the application's compliance and effectiveness.• Engaged in sprint planning, retrospectives, demos, daily stand-ups, and collaborated closely with developers, BAs, and the product owner for seamless implementation.• Mobility Project Upgrades: Delivered upgrades and enhancements to RNZP's mobility project for Chrome, iPad, and iPhone as a Test Analyst in an agile development team. • Test Automation Collaboration: Collaborated with Test Automation Engineers to develop scripts for police test automation suites, enhancing efficiency and coverage of testing processes.• SQL Data Creation: Compiled and executed SQL queries for creating and checking test data, contributing to meticulous data management and validation.• Soap UI Utilization: Leveraged Soap UI for checking web services without the need for the UI, optimizing the testing process and ensuring the reliability of web services.• Continuous Enhancements: Consistently delivered upgrades and enhancements to RNZP's mobility project for Chrome, iPad, and iPhone as part of an agile development team. My role significantly impacted the success of critical projects at NZ Police, ensuring the reliability, compliance, and efficiency of applications and systems. Through effective planning, collaboration, and utilization of testing tools, I contributed to the overall success of diverse initiatives within the organization.

Wellington & Wairarapa, New Zealand

In a pivotal role as Senior Test Analyst at Transpower NZ, my responsibilities extended beyond conventional testing, encompassing a comprehensive approach to ensure seamless integration of new features and enhancements.Key Contributions:• Data Migration: As the lead Test Analyst, I orchestrated a robust testing strategy for a complex data migration initiative. My meticulous planning and execution ensured the accuracy and integrity of migrated data, facilitating a smooth transition with minimal disruptions to ongoing operations.• IBM Maximo Customization and Upgrades: Actively contributing to the customization and upgrades of the IBM Maximo system, I ensured the enterprise asset management system met evolving organizational needs. Engaging in in-depth system testing, I validated the effectiveness of enhancements and customizations.• System Testing: Engaged in thorough system testing to identify and rectify potential issues, enhancing the overall functionality and performance of the enterprise asset management system.• UAT Management: Taking charge of User Acceptance Testing (UAT), I collaborated closely with end-users, overseeing the entire testing process.• est Planning: Developed meticulous test plans, ensuring a systematic and comprehensive testing approach for both data migration and system customization projects. • Effective Communication: Facilitated effective communication channels between the testing team and other project stakeholders.• Continuous Improvement: Actively engaged in continuous improvement initiatives, identifying opportunities to enhance testing methodologies and streamline processes.My tenure as Senior Test Analyst at Transpower NZ was characterized by a commitment to excellence, strategic planning, holistic testing, and effective collaboration. I played a key role in ensuring the successful integration of new functionalities, data migration, and customization efforts within the IBM Maximo enterprise asset management system.

Wellington & Wairarapa, New Zealand

From May 2013 to Nov 2013, I served as a Senior Test Analyst in an agile development team, making impactful contributions to the Royal New Zealand Police's Mobility Project. This involved delivering crucial upgrades and enhancements for Chrome, iPad, and iPhone, including the transition to iOS 7. My responsibilities extended to maintaining test scripts and collaborating with Test Automation Engineers to develop scripts, specifically utilizing SILK for Police test automation suites.In Dec 2013 to Jan 2014, I assumed the role of Test Lead for a concise yet significant 'Online Firearms Licensing' Project. In this capacity, I orchestrated the project's testing activities, enabling external parties to validate licenses. Leveraging SOAP UI, I created a comprehensive set of tests specifically designed for WSDL testing, ensuring the robustness and reliability of the licensing system.My tenure during this period was marked by impactful testing leadership, effective collaboration within an agile framework, and successful project delivery that enhanced the functionality and validation processes for critical systems within the Royal New Zealand Police.

Mediacityuk, Salford, Uk

Appointed as the exclusive Test Engineer on a high-impact data migration and website update initiative for the BBC Knowledge and Learning team, I shouldered complete responsibility for the testing endeavor. My role spanned manual cross-browser, iOS, and Android device/tablet testing, regression testing, and collaboration with the accessibility testing team.Key Achievements:• Comprehensive Manual Testing: Led the manual testing effort, ensuring seamless functionality across various platforms, including cross-browser, iOS, and Android devices/tablets. Executed rigorous regression testing to validate system integrity.• Test Script Creation and Maintenance: Developed and maintained meticulous manual test scripts derived from JIRA features and Epics. These scripts formed a crucial part of the Agile 2-week sprint cycles, providing a structured approach to testing.• Selenium Test Case Accountability: Took charge of the creation and upkeep of Selenium test cases dedicated to regression testing. This automated approach enhanced efficiency and accuracy in validating critical functionalities.• Training and Mentorship: Demonstrated leadership by training and mentoring new team members, facilitating their seamless integration into the project. Shared insights and expertise to foster a collaborative and skilled testing team.My role as the sole Test Engineer significantly impacted the success of the BBC Knowledge and Learning team's project. Through meticulous testing, automation, and mentorship, I ensured the project's alignment with quality standards, contributing to its overall success.

London, United Kingdom

As the Senior Tester at News International, I played a pivotal role in the high-stakes project to launch the Sun app on both iOS and Android platforms. My impact extended across manual application testing, coordination of external functional testing with uTest, and adept utilization of Agile (Kanban) methodologies and essential tools including JIRA, TestLink, AntHillPro, and Eclipse.Key Contributions:• Strategic Manual Testing: Executed strategic manual application testing in intensive 3-week sprints, with a primary focus on iOS before submissions to Google Play and the Apple app store. Ensured rigorous testing to guarantee a flawless user experience.• External Testing Coordination: Coordinated external functional testing seamlessly with uTest, optimizing the testing process by leveraging external expertise. This collaborative approach enhanced the overall quality and reliability of the Sun app.• Agile Methodologies and Tool Proficiency: Utilized Agile methodologies, specifically Kanban, to streamline project workflows and enhance efficiency. Effectively employed tools such as JIRA, TestLink, AntHillPro, and Eclipse to facilitate testing activities and integrate them seamlessly into the development lifecycle.In my capacity as the Senior Tester, my strategic testing approach and proficiency with Agile methodologies and tools significantly contributed to the successful delivery of the Sun app on both iOS and Android platforms for News International. The meticulous testing practices ensured a high-quality app experience for users across diverse platforms.

London And Dusseldorf

As a Senior Test Consultant, I played a pivotal role within the Vodafone DEV QA team, actively contributing to a Test-Driven Development (TDD) and Behavior-Driven Development (BDD) agile methodology. Emphasizing automation testing with FitNesse and Selenium, I executed comprehensive testing for a content management system, demonstrating proficiency in Ruby/Cucumber.My impact extended to scripting and manual testing of the Vodafone discover Android application, landing page, roaming page, and the blueprint content management system. Ensuring a user-centric approach, I conducted front-end testing across diverse device family groups, including iOS, Android 2.x, 3.x, 4, BlackBerry OS 5, BlackBerry OS 6, BlackBerry OS 7, BlackBerry OS 10, WinMob 7.0, WinMob 7.5, and WinMob 8.In addition to hands-on testing, I meticulously produced test completion, summary reports, and metrics, providing valuable insights into the testing process. Furthermore, I took charge of deploying and maintaining multiple test environments, demonstrating technical proficiency through the utilization of UNIX deployment scripts.My role as a Senior Test Consultant significantly influenced the adherence to high-quality standards within the Vodafone DEV QA team, fostering efficient and thorough testing practices that contributed to the overall success of the projects.

Sutton, London

As a Senior Test Consultant at G4S Cash Solutions Ltd, I played a pivotal role in ensuring rigorous testing practices aligned with industry standards such as IEEE 829 and BS 7925. I demonstrated expertise in crafting comprehensive system test plans and test cases, enhancing the quality assurance process for various applications.Key Contributions:• Test Planning and Execution: Prepared meticulous system test plans and test cases, emphasizing adherence to industry testing standards. Created effective regression test packs to validate the robustness of applications during system testing.• Test Environment Management: Maintained and optimized the test environment to ensure an efficient testing infrastructure. Collaborated with 3rd party developers to coordinate User Acceptance Testing (UAT) plans and test cases, fostering seamless testing processes.• Metrics and Reporting: Produced insightful test statistics and metrics, including comprehensive test coverage reports, contributing valuable insights to the Test Manager. Ensured transparent reporting on testing progress and outcomes.• Test Data Design: Devised strategic approaches for test data creation, facilitating the execution of test cases. This involved meticulous planning to ensure comprehensive coverage and accuracy during testing activities.• Project Involvement: Engaged in the Compass 4.4 Upgrade Project, focusing on Panini/MyVisionX, MICR, OCR, deposit slip and banknote processing. Demonstrated proficiency in handling diverse technologies, including ALCS, LTSB, Clydesdale, NatWest, BizTalk, Quality Centre, Microsoft Windows Server 2003, and Unix.In summary, my role as a Senior Test Consultant at G4S Cash Solutions Ltd was marked by strategic test planning, meticulous execution, and effective collaboration. I contributed to the optimization of testing processes and provided valuable insights through detailed reporting, ensuring the robustness and reliability of critical applications.

Paddington, London

As a Senior Test Consultant, my impactful contributions extended to the comprehensive analysis, testing, and support provided to the development streams for Vodafone's MyWeb and LIVE/Vodafone360 mobile/desktop portals. My expertise encompassed both front-end web and back-end testing, examining functionality and non-functionality aspects with precision.Key Contributions:• Development Stream Support: Leveraged extensive experience to offer in-depth analysis, testing, and support to development streams, ensuring the robustness of Vodafone MyWeb and LIVE/Vodafone360 portals. Engaged in front-end web and back-end testing, addressing functional and non-functional requirements effectively.• Automation Test Suite Implementation: Played a pivotal role in a pilot project focused on implementing a Cucumber/Ruby automation test suite. This initiative aimed to enhance testing efficiency and coverage, showcasing my commitment to adopting innovative testing methodologies.• Agile Methodology: Embraced an aggressive Scrum-based Agile methodology across multiple test environments and codebases. This approach facilitated a dynamic and iterative testing process, ensuring adaptability to evolving project requirements.• Device Emulation and Real Device Testing: Undertook device emulation testing using Fire Fox Modify Headers, simulating diverse scenarios for comprehensive testing coverage. Engaged in real device testing across various platforms, including Android, Symbian, iPhone, Blackberry, AJAX, NON-AJAX, and JQuery, demonstrating a commitment to thorough testing practices.In summary, my role as a Senior Test Consultant for Vodafone involved a proactive approach to testing, adopting innovative automation solutions, and ensuring the effectiveness of testing processes across diverse environments and devices.

Leeds, Uk

As a Test Engineer at William Hill Online, I wielded significant influence over the testing phases, including system, integration, and staging. My role extended beyond conventional testing, encompassing robust support and swift resolution of emergency fixes for the ORBIS OpenBet, SportsBook, and Telebetting applications, crucial components of William Hill's online bookmaking platform. My contributions were pivotal in ensuring the seamless functionality and reliability of these critical applications.

As a Test Engineer tasked with critical assignments for the BBC, I played a pivotal role in the development of significant projects, including a Game Park simulator game for CBBC and Game Builder—an innovative web-based tool enabling users to craft platform-level games. My responsibilities extended beyond conventional testing, encompassing acceptance testing aligned with NMQA's rapid test approach. I meticulously logged defects and incorporated new test requirements into the professional test management tool, Vienna Desktop.Employing a diverse testing approach, I conducted functional, compatibility, security, heuristic, risk-based, and exploratory testing, ensuring a thorough validation of the applications. My proactive communication with project stakeholders was instrumental in keeping them abreast of test execution progress, fostering transparency and collaboration throughout the testing lifecycle.

As a Senior Test Analyst, my role was pivotal in ensuring the reliability and functionality of GTECH systems, particularly the ES transaction engine and GTECH's enterprise series. Employing tools such as ProcessMax, Quality Center 9.0, and SQL, I conducted comprehensive gap analysis, MUTT testing, and utilized UNIX scripting derived from business use case packages.Key Contributions:• Testing Expertise: Led testing efforts with a focus on the ES transaction engine and GTECH's enterprise series, employing a range of testing methodologies, including functional and system testing. Utilized Quality Center 9.0 for streamlined test management.• Tool Proficiency: Demonstrated proficiency in using ProcessMax, Quality Center 9.0, MUTT, Team Track, SQL, UNIX, and scripting from business use case packages to facilitate robust testing processes.• Project Impact: Successfully enhanced the Euro millions game, contributing to its overall improvement. Managed critical projects, including the implementation of 3D-secure cardholder authentication/CVV/PCI-DSS for the payment card industry, Verified by Visa/MasterCard SecureCode for RBS WorldPay, Solve SE for The Logic Group, and a significant implementation for the national lottery website.• Test Completion Reports: Generated detailed test completion reports, providing comprehensive insights into the testing outcomes and ensuring transparent communication of results to stakeholders.• Security Implementations: Spearheaded security-focused projects, ensuring robust 3D-secure cardholder authentication and compliance with PCI-DSS standards. Implemented secure protocols such as Verified by Visa and MasterCard SecureCode.In summary, my role as a Senior Test Analyst at GTECH was marked by a comprehensive testing approach, tool proficiency, and impactful contributions to significant projects, ultimately enhancing the quality and security of GTECH systems.

As a Testing Consultant engaged in three Camelot (National Lottery) projects, my focus was on rigorous analysis of requirements, active participation in test plan preparation, and estimation of testing efforts. I crafted impactful test scenarios and cases from diverse sources, including use case packages, wireframes, annotation documents, and workflow designs.Key Contributions:• Requirement Analysis: Analyzed project requirements meticulously, contributing to effective test planning and ensuring alignment with project objectives.• Test Scenario Generation: Generated robust test scenarios and cases derived from comprehensive sources, including use case packages, wireframes, annotation documents, and workflow designs.• Execution Excellence: Executed software tests across all application components, ensuring error detection and verification of adherence to specified requirements. Raised test incident reports in Serena Team Track to address identified defects promptly.• Collaborative Support: Provided active support to colleagues in various aspects of test planning and execution, fostering collaboration within the testing team.• Comprehensive Test Cycle: Led testing efforts through the entire test cycle, covering system, usability, accessibility, regression, cross-browser/platform, user acceptance, and go-live testing.• 3rd Party Collaboration: Collaborated with 3rd parties for RBS, Experian, and Streamline validation testing, ensuring seamless integration and compliance.• Environment Mastery: Worked in a complex environment involving IBM UDB (DB2 Universal Database), UNIX, IBM WebSphere, SharePoint, Team Track, Internet Explorer X.XX & Fire Fox, Java, JSP, PUTTY, DB2/Visualizer, and HP Quality Centre 9.2.In summary, my role as a Testing Consultant on Camelot projects was marked by meticulous analysis, collaborative support, and a comprehensive testing approach, ensuring the delivery of high-quality software applications for the National Lottery.

As a Test Analyst, I played a pivotal part in testing activities on EMC Documentum/Firstdoc platforms, contributing to the success of high-profile projects for renowned pharmaceutical clients like BAYER, ASTRAZENECA, and MERCK.Key Contributions:• Testing Collaboration: Assisted in unit, integration, and system testing activities, showcasing expertise from preparation through execution on EMC Documentum/Firstdoc platforms. Utilized IBM Rational ClearQuest for precise defect logging, ensuring a meticulous testing process.• Client Requirement Alignment: Demonstrated a commitment to understanding, communicating, and monitoring client requirements throughout development and delivery phases. Ensured a client-centric approach to project activities, fostering alignment with project objectives.• Quality Assurance Leadership: Adhered to and mentored team members on quality requirements and the company’s QA policy, contributing to a culture of excellence and compliance within the team.• Issue Resolution Readiness: Took charge of determining the readiness of issue resolution, ensuring that all identified issues were effectively resolved before progressing to the next testing phase. This proactive approach enhanced the efficiency of the testing process.• Communication and Reporting: Communicated the status of potential issues and outstanding problems to the Project Manager and Project Team, facilitating transparent and informed decision-making. Compiled Project Binders, preparing comprehensive documentation for Client Delivery.• Regulatory Expertise: Exhibited expertise in understanding FDA regulations (USA, GMP, 21 CFR Part 11) and pharmaceutical QA and regulatory affairs practices, ensuring projects met stringent regulatory requirements.In summary, my role involved collaborative testing, client-focused communication, compliance management, and regulatory expertise, contributing significantly to the successful execution of critical projects for pharmaceutical giants.

In my role at moneysupermarket.com, I led a team of 4 testers, ensuring the quality and reliability of new and existing software. I played a pivotal role in deploying software on the LIVE server and introduced the 'Travel Test Logger,' an innovative dynamic Excel spreadsheet for tracking testing throughput at travelsupermarket.com.Key Contributions:• Team Leadership: Managed 4 testers, ensuring effective collaboration and optimal testing performance.• Software Testing: Conducted manual testing and UAT for Moneysupermarket, Travelsupermarket, and Insuresupermarket websites, ensuring fitness for live release.• Innovative Implementation: Introduced the 'Travel Test Logger,' a dynamic Excel sheet for tracking travelsupermarket.com testing throughput, providing valuable data for weekly reports.• Technical Expertise: Executed SQL data changes, implemented code changes (.Net, Asp), and performed Cross Browser/Cross Platform Testing for software compatibility.• Test Plans Development: Developed and maintained comprehensive test plans for thorough testing coverage.• Quality Monitoring: Monitored software quality through various testing processes, ensuring compliance before deployment.• Issue Resolution and Reporting: Identified and escalated issues, ensuring prompt resolution and reporting.• Cross-Departmental Collaboration: Liaised with I.T. departments, fostering effective communication and collaboration.• Deployment/Release Management: Implemented live code, data, and provider scripts on Moneysupermarket websites. Managed provider releases on LIVE travelsupermarket.com.• Data Release and Content Management: Oversaw provider data setup, content management in test and LIVE environments.• Maintenance Testing: Ensured changes in the live environment functioned correctly through maintenance testing.My impactful contributions at moneysupermarket.com included managing a testing team, implementing tools, and ensuring successful deployment of high-quality software.

Ba (Hons), Popular Contemporary Music Production

Activities and Societies: Music Production & BusinessAcademy of Contemporary Music (ACM) - world leader in music industry education.

City & Guilds Electronic Communication Operators Part One And Part Two Certificates, Communication Operators Certificate

Two year apprenticeship with the Army Apprentices College, now known as the Army Foundation College, located in Harrogate, North Yorkshire.

Education record