Douglas Lucas Email & Phone Number

San Diego, Ca

Work with client and subject-matter experts to gather content. Design and develop the content into documents, video demonstrations, tutorials, and other blended delivery solutions. Helped to implement a CCMS (Paligo) and migrate all the current content into the xml-based system.

Rancho Bernardo, Ca

• Designed and developed informational business process overviews, training, and web sites to fill knowledge gaps• Designed and launched vendor-led onsite training programs for project and program managers• Managed the conversion into the corporate Learning Management System (Cornerstone)• Managed the multi-million training budget for compliance and developmental training

Greater San Diego Area

Training Manager role: initiated several efforts to improve communication and share information. Managed and participated in the creation of 300+ e-learning interventions for technical audiences of 20K+. Led a staff of up to 15 Technical Training Specialists and Multimedia Designers. Engaged fully into an initiative to improve documentation for our customers.Operations Manager role: forecasted and analysed the headcount, operational expense and capital assets for all departments within Technical Communications. Managed the contingent workforce budget, localization budget and allocated the time charging to projects.Training Manager• Immersed in a challenge to improve documentation into a topic-based structure for our customers by facilitating the initiative's meetings, recording minutes, setting up web sites, documenting processes, and volunteering to perform any task needed to achieve success• Realigned the training team to fully participate in documentation improvement initiative wherever needed• Performed needs assessments on hundreds of requests for training resulting in e-learning, performance support or process solutions• Satisfied high business demands for e-learning by soliciting management for headcount and budget to grow a training group from 1 – 15 employees• Developed and delivered interactive e-learning for engineering tools, intellectual property protection, ESD safety, compliance initiatives, process and procedures, and other technical conceptual content• Motivated training team by finding opportunities that matched their interests and strengths Operations Manager• Volunteered to represent the entire training and documentation function to work with budget leaders and Finance to successfully convert 10 contingent workers to full time employees• Initiated the first translation cost model for establishing a localization budget. Succeeded in securing funding for an entire fiscal year.

Greater San Diego Area

Supported the business process and training needs of Qualcomm's finance and business organizations. Specialized in the performance improvement of finance and accounting personnel as well as the entire population of Qualcomm.• Created and delivered a certification program for Financial Analysts for performing their roles using the business systems• Prepared the finance organization for Sarbanes-Oxley Act by mapping all the corporate and business unit financial processes; identified control points and segregation of duty opportunities• Participated in the process analysis to successfully shorten the financial close cycle to 3 days• Led team of programmers and Quality Assurance Analysts to produce the first Qualcomm online paystub• Filled a gap in financial knowledge by coordinating a “Financial Lunch and Learn Series” for Financial Analysts and Managers• Participated in the rollout of Oracle ERP systems by developing and delivering the training to end-users via instructor-led training. Used the learning management system (LMS) to set up classes and handle all logistics• Managed the projects to develop training for the rollout of PeopleSoft ERP to 3 Qualcomm business units• Developed and delivered internal training to thousands of employees on various IT products and applicationsKey SkillsBusiness process analysis, process mapping, training design, development, implementation, change management for ERP implementations, e-Learning, meeting facilitation, security administration for PeopleSoft and Oracle, job aids and other performance support, performance analysis, content analysis.

Designed and delivered on-line help using RoboHelp. Designed and delivered online learning solutions. Trained developers to use on-line help systems and training development tools. I developed an appreciation for process. I also dove deep into the customer experience and human factors.

Greater San Diego Area

Facilitated failure review boards, conducted hardware quality audits, created and tracked hardware failure information, set up databases, created and delivered technical presentations, conducted failure analysis on harnesses, prepared failure modes effects and criticality analysis (FMECA), worked on reliability models using statistics and reliability methodologies including mean time between failures (MTBF)