Douglas Lucas Email & Phone Number

San Diego, CA

Work with client and subject-matter experts to gather content. Design and develop the content into documents, video demonstrations, tutorials, and other blended delivery solutions. Helped to implement a CCMS (Paligo) and migrate all the current content into the xml-based system.

Rancho Bernardo, CA

• Designed and developed informational business process overviews, training, and web sites to fill knowledge gaps
• Designed and launched vendor-led onsite training programs for project and program managers
• Managed the conversion into the corporate Learning Management System (Cornerstone)
• Managed the multi-million training budget for compliance and developmental training

Greater San Diego Area

• Training Manager role: initiated several efforts to improve communication and share information. Managed and participated in the creation of 300+ e-learning interventions for technical audiences of 20K+. Led a staff of.
• Immersed in a challenge to improve documentation into a topic-based structure for our customers by facilitating the initiative's meetings, recording minutes, setting up web sites, documenting processes, and.
• Realigned the training team to fully participate in documentation improvement initiative wherever needed
• Performed needs assessments on hundreds of requests for training resulting in e-learning, performance support or process solutions
• Satisfied high business demands for e-learning by soliciting management for headcount and budget to grow a training group from 1 – 15 employees
• Developed and delivered interactive e-learning for engineering tools, intellectual property protection, ESD safety, compliance initiatives, process and procedures, and other technical conceptual content

Greater San Diego Area

• Supported the business process and training needs of Qualcomm's finance and business organizations. Specialized in the performance improvement of finance and accounting personnel as well as the entire population of.
• Created and delivered a certification program for Financial Analysts for performing their roles using the business systems
• Prepared the finance organization for Sarbanes-Oxley Act by mapping all the corporate and business unit financial processes; identified control points and segregation of duty opportunities
• Participated in the process analysis to successfully shorten the financial close cycle to 3 days
• Led team of programmers and Quality Assurance Analysts to produce the first Qualcomm online paystub
• Filled a gap in financial knowledge by coordinating a “Financial Lunch and Learn Series” for Financial Analysts and Managers

Designed and delivered on-line help using RoboHelp. Designed and delivered online learning solutions. Trained developers to use on-line help systems and training development tools. I developed an appreciation for process. I also dove deep into the customer experience and human factors.

Greater San Diego Area

Facilitated failure review boards, conducted hardware quality audits, created and tracked hardware failure information, set up databases, created and delivered technical presentations, conducted failure analysis on harnesses, prepared failure modes effects and criticality analysis (FMECA), worked on reliability models using statistics and reliability.