Douglas Mackenzie Email & Phone Number

Wilmington, North Carolina, United States

Work with developers, engineers, product managers, and IT to test system updates.Make recommendations to improve usability.Draft a standard operating procedures manual.

Specializing in client onboarding. Our team follows documented best practices to transition clients through an implementation process.Achieved top-tier status in the department's metrics for quality of work within 90 days.Maintained top-tier status by completing 150+ projects per month with 96%+ accuracy.Used CRM to efficiently manage 20+ projects simultaneously, reprioritized to meet escalated deadlines, and delegated tasks.Coordinated client services with external vendors including E-Verify, TrendSource, and IDEMIA.Identified areas where clients needed extra support and delegated additional training.Assisted in the implementation of quality control processes, created templates, and established standard operating procedures, increasing the efficiency of internal operations and improving the client and end user experience.

Wilmington, North Carolina Area

We help growing Healthcare professionals within College and Universities learn to maneuver through a customized tracking system of their personal medical documents.Knowledgeable in Background Checks per the Fair Credit Reporting Act including, but not limited to:Nationwide Database Search, USA Patriot Act, Nationwide Sexual Offender Index, and Social Security Verification.Assist end users in resolving issues with their accounts and CastleBranch services via phone, online chat, and email.Initiated expedited completion of time-sensitive background checks and other documents.Professionally handled end user issues that required escalated support.

North Carolina

Produced professional videos and photographs for commercial and private clients.Established a Kickstarter for a short film, screened in 2014 at the 20th annual Cucalorus film festival.

Set up lighting and camera equipment to shoot portraits, sports games, and special events at K-12 schools in North and South Carolina.

Shot and edited photographs for articles in ECU’s campus newspaper.

Hung professional and amateur artist exhibitions and sold/displayed local artwork in downtown Greenville, NC.Maintained shop integrity for visiting clients and customers.