Tim Marques Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Worked as a Business Development Manager for a RegTech company which provides an award winning AML/KYC Onboarding platform. My main duties within this role were:- Generating new business opportunities within the Financial Services market to bring onboard new clients. - Building new partnerships with consultancies within the Financial Services and FinTech spaces to generate new sales opportunities and increase the company brand visibility. - Organising RiskScreen events such as roundtables to ensure that I am engaging with key accounts. - Working with the Product and Marketing teams to ensure the RiskScreen platform is solving current challenges within the Financial Services market to satisfy existing customers and help generate new business.

London, England, United Kingdom

Worked as a Business Development Consultant for a Financial Crime prevention consultancy. My main duties within this role were: - Bringing new clients to the business by generating new leads and then converting these to client contracts by using the strong network I have built-up through cold outreaching. - Managing a client book of business to enable new revenue streams through project extensions and additional client projects. - Working with the Marketing Team to ensure engaging client case studies and material are produced to help grow the EFI brand. - Logging and forecasting all sales activity such as deals, meetings/phone calls with prospects within HubSpot to generate a clear and visible sales pipeline.

London, United Kingdom

Promoted to a Senior Account Manager role at Arachnys. As a result of this promotion I was responsible for managing our most valuable and long term clients. My main duties within this role were: - Managing a range of global client accounts and building stronger relationships with these clients to ensure they are gaining ROI.- Dealing with client contract renewals whilst securing increased and long term revenue for the business. - Uncovering and closing upsell opportunities which I have discovered across the client base I manage. - Responding to client support requests via email,telephone and in person. - Working as a Pre Sales consultant to support the Sales team with potential client deals by running software demonstrations and answering technical questions raised.

London, United Kingdom

Transitioned to a Customer Success Role at Arachnys to support our largest Financial clients whilst being the Account Manager for some of our largest non FI clients. My main duties within this role were: - Being the only Account Manager and point of contact for all of Arachnys non FI clients based in EMEA and APAC region. - Ensuring client contracts were renewed whilst focusing on increasing revenue for the business, - Supporting Arachnys largest clients by running training sessions on the Arachnys tools for the end users. - Answering customer support/technical support questions raised by clients. - Acting as an in-house customer by providing valuable feedback on the Arachnys tools to the product team to ensure that Arachnys are meeting the demands of clients and the market.

London, United Kingdom

Worked as an Outreach Sales Manager for a Fintech company which provide Intelligence Risk and Compliance Technology. As part of the sales and marketing team I was responsible for generating new business and building my own client base.My main duties within this role were: - Reaching out to potential clients to arrange discovery calls and create sales leads. - Cold and warm calling potential clients in order to generate meetings for demonstrations of the products and services offered. - Creating and updating sales accounts within Salesforce and other CRM tools such as Hubspot - Supporting and attending product demonstrations to understand clients requirements better and ensure they are content with the product they are purchasing.

Australasia

Traveled around Australasia as part of my trip back home to the UK.

Sydney, Australia

As the only representative of support in APAC, I was responsible for all support tickets raised by APAC clients and ensuring clients are always content with High Q products and the service they are receiving. In addition I assisted with the pre sales aspect of the business by providing technical proposals to clients. My main duties during this role are: - Attending onsite meetings with clients to provide a technical input into the client’s requirements. - Performing demonstrations of High Q Products to potential clients and working closely with other sales staff during these sessions to ensure new clients are brought on board. - Providing training to clients onsite and also via a remote session when required. Making sure technical and non technical users are trained to a high standard. - Creating and maintaining support documentation which is used in house to gain a better understanding of High Q Products. This documentation is also provided to clients in order for them to maximize the use of the products they have purchased. - Dealing with client queries raised via phone, email or through the online help desk- Organising and holding technical support meetings with clients.

London, United Kingdom

Working as a Application Support Analyst for a cloud based software firm. My main duties during this role were: - Providing technical support for client issues and questions raised via email, phone and an online helpdesk. - Communicating client feedback to internal teams to help improve user experience and ensure clients were satisfied with the product they were using.- Liaising with clients over the phone ensuring they were happy with the technical service they were receiving and offering additional services to satisfy their extra requirements. - Working with internal teams to improve HighQ applications and services.

London, United Kingdom

I worked as a technician for a successful litigation support firm who specialise in e-Discovery and digital forensics.My main duties during this role were:- Dealing with clients on the phone and liaising with clients on problems solving issues.- Involvement with project management and sales.- Working with teams to ensure client’s requirements for each project were achieved. - Specialising in e-discovery and digital forensics.- Data management, creating e-bibles, processing data using e-discovery tools. - Uploading data onto a document management system. - Creating CDs, DVDs and USBs of electronic documents- Troubleshooting technical issues.

London, United Kingdom

Undertook an Internship as a web designer/eMarketing assistant for The Extreme Sports Company. My main duties during this role were:- Building strong client relationships through the use of email marketing newsletter's.- Rebuilding the Extreme International website to look more appealing for clients.- Using my strong communication skills to resolve client’s issues in regard to technical problems they were experiencing.

I undertook a three month internship with Docdata commerce who are very successful e-commerce company who have built websites for Anya Hindmarch, Hewlett Packard, Maplin Electronics and Loake England. My main duties during this role were:- Testing websites built by the company. - Providing feedback from my testing to the sales and marketing team. The feedback I provided explained the best characteristics of the products and clearly identified the strong selling points of each website. - Creating email newsletters to send to current and potential clients. One email I created was sent to customers of Loake a well known shoe company. This was seen by over 1 million people which raised huge awareness of their product and company. - Building console applications which were used as a disk space monitoring tool.

Bsc (Hons), Computer Forensics, 2.1

Avce I.T, Btec I.T, A Level Film Studies, Gcse Maths, Gcse Engligh, Gcse Media Studies