- Implement new customers handed off by account executives.- Perform in depth training on Jolt Software features and hardware equipment.- Consult on best practices and setup businesses for success.- Recognize and evaluate product needs and deficiencies to improve the customer experience and elevate the product.

• Acting interim product manager for a year and half over Entrata's Utility Management and Invoice Processing products.• Work with the development team to create and release new features for the product every two weeks and address any bug fixes that need to be resolved.• Work with UX to improve the usability of new product features.• Executed new product ideas that have led to more team efficiency in organizing and handling daily tasks and increased the workload capacity for each team member through more automation.• Help create features that have improved invoice acquisition methods that led to increased profits and faster receipt to export times.• When it comes to the knowledge of the products and its performance, I'm the go-to-person for answering those questions.• Weekly communication with directors and engineers to ensure stability and growth for the product and improve the customer experience.• Involved in bi-weekly strategic product meetings to discuss the product roadmap and execute plans on those goals.• Daily communication with property accountants and customer executives to fulfill needed requests and resolve product issues.• Involved in communicating with upset property management executives to help diffuse the situation and resolve product service level concerns.• Analyze and report monthly on product metrics that determine the percent adoption and usability of the product from customers and the service level performance of my team.• Lead day to day operations by managing a team of six invoice management specialists that receive, track, and audit all invoices for over 400 properties.• Assist in managing a back office team that processes 20,000 invoices a month for our products.• Work closely with the Director and Senior Vice President to ensure service goals are being met.

• Performed bill auditing, invoice tracking and processing of utility invoices for 15-20 properties.• Worked directly with corporate accountants and property management executives to resolve software issues and billing concerns.• Assisted with the implementation of new clients and properties for the Utility Management suite.• Received customer feedback and shared creative ideas with my supervisor to help improve the product.• Found ineffective internal processes and provided feedback to make improvements on team productivity in managing daily tasks.• Promoted to Associate Director over the team in just 10 months.

• Acknowledged customer issues and resolved their problems quickly and efficiently.• Coached new employees on administrative policies and performance standards.• Fulfilled administrative duties, including: completing and filing paperwork, directing phone calls to specific departments, and setting appointments.• Effectively communicated with other employees and upper management to ensure complete care of missionary needs.