Jonathan Ott Email & Phone Number

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah

- Implement new customers handed off by account executives.- Perform in depth training on Jolt Software features and hardware equipment.- Consult on best practices and setup businesses for success.- Recognize and evaluate product needs and deficiencies to improve the customer experience and elevate the product.

Lehi, UT

• Acting interim product manager for a year and half over Entrata's Utility Management and Invoice Processing products.
• Work with the development team to create and release new features for the product every two weeks and address any bug fixes that need to be resolved.
• Work with UX to improve the usability of new product features.
• Executed new product ideas that have led to more team efficiency in organizing and handling daily tasks and increased the workload capacity for each team member through more automation.
• Help create features that have improved invoice acquisition methods that led to increased profits and faster receipt to export times.
• When it comes to the knowledge of the products and its performance, I'm the go-to-person for answering those questions.

Lehi, Utah

• Performed bill auditing, invoice tracking and processing of utility invoices for 15-20 properties.
• Worked directly with corporate accountants and property management executives to resolve software issues and billing concerns.
• Assisted with the implementation of new clients and properties for the Utility Management suite.
• Received customer feedback and shared creative ideas with my supervisor to help improve the product.
• Found ineffective internal processes and provided feedback to make improvements on team productivity in managing daily tasks.
• Promoted to Associate Director over the team in just 10 months.

Provo, Utah

• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Coached new employees on administrative policies and performance standards.
• Fulfilled administrative duties, including: completing and filing paperwork, directing phone calls to specific departments, and setting appointments.
• Effectively communicated with other employees and upper management to ensure complete care of missionary needs.