Douglas Santos Email & Phone Number

State Of São Paulo, Brazil

Brazil

● Responsible for representing the team in internal and external audits related to the area.● Responsible for dealing with critical cases and consumer complaints in the Brazilian market, ensuring customer satisfaction as well as brand protection, covering the areas of Hygiene, Health and Nutrition.● Ensure the review and adequate treatment of critical cases registered in the CRM system (Sales force), through Reports and Dashboards.● Participation in the approval of marketing materials aimed at consumers (FAQs, Arts, etc.).● Ensure the implementation of training related to procedures, soft skills and Reckitt products for the Contact Center team.● Assist in managing the Contact Center team, promoting data integrity, information analysis and motivational campaigns.● Assistance in creating provisions for annual expenses and managing invoices in the internal financial system.● Responsible for ensuring the renewal and control of contracts with suppliers in the internal Legal system.● Help with reation, review and control of processes in the Consumer Relations area.

Brasil

Brasil

Responsible for serving LATAM consumers, focusing on Brazil in the Health sector.

Brasil

● Help the Consumer Relations team with the system update, through data collection from Brazil and other LATAM countries.● Helping Global team System Update Information (Main markets; Factory and quality contact information; Information from the respective Brazil, and LATAM countries and users, etc.).● Feed the “Consumer Relations Health LATAM” spreadsheet with SAC cases for internal control.● Training assembly regarding Soft Skills to the SAC agents, RB Products by country + artwork information + website information.● Help the New Call Center monitoring - Data Integrity, Data analysis - after Go Live.

São Paulo E Região, Brasil

Area: Cultural exchange- To participate in planning academic and cultural activities with foreign exchange students.- Making intercultural studies and activities feasible.- To assist in the extracurricular activities of foreign exchange students in Brazil, including participation in national multicultural trips.- Assist the resident coordinator in administrative services.- Assist in activities with representatives of international institutions and sociocultural integration of foreigners.---------------------------------------------------------------------------------------------------------------- Participar do planejamento de atividades acadêmicas e culturais com estudantes intercambistas.- Viabilizar estudos e atividades interculturais.- Auxiliar nas atividades extracurriculares de intercambistas no Brasil, incluindo participação em viagens multiculturais nacionais.- Auxiliar o coordenador residente nos serviços administrativos.- Auxiliar em atividades com representantes de instituições internacionais e integração sociocultural de estrangeiros.System: Emails, Excel, Word, etc.

São Paulo E Região, Brasil

Área: Sales app StartupMultichannel service (email, chat) B2C: Customers and users of the Lua App.● Chat technical and educational support● Helping customers on how to use the sales application and with problem resolution.Systems used: CRM system, Excel, Outlook, etc.

Jundiaí, São Paulo, Brazil

Area: Telecommunications and benefits.Multichannel service (telephone, email, chat) B2B: Customers of Alelo products: Banks and Companies.- To provide customer support to users and companies via phone calls and emails.- To do quotations of Alelo products for bankers;- To Identify the needs and demands according to client profiles.- Aggregated services completed into Excel worksheet to facilitate future client interactions.- Trained new hires retrained current employees; assisted with the implementation of new services (manuals and products).---------------------------------------------------------------------------------------------------------------- Fornecer suporte ao cliente para usuários e empresas através de telefonemas e e-mails.- Fazer cotação de produtos Alelo para banqueiros;- Identificar as necessidades e demandas de acordo com o perfil dos clientes.- Serviços agregados preenchidos em planilha Excel para facilitar futuras interações com clientes.- Novos contratados treinados e requalificados funcionários atuais; auxiliou na implementação de novos serviços (manuais e produtos).Systems used: Oracle, CRM System, APL, etc.

Jundiaí, São Paulo

Area: Telecommunications and Benefits.- Educational and technical support via telephone and e-mails.- Customer service: individuals and legal entities (B2C and B2B);- Participation in the implementation of new services and procedures (Manuals and products);-------------------------------------------------------------------------------------------------------------------- Suporte educativo e técnico por meio de atendimento telefônico e e-mails.- Atendimento ao cliente: pessoa física e pessoa jurídica;- Participação na implantação de novos serviços e procedimentos (Manuais e produtos);Sistemas utilizados: Oracle, Sistema de CRM, APL, etc.

São Paulo, Brasil

Área: Indústria farmacêutica• Separar e conferir os produtos solicitados pelas lojas filiais dentro do prazo estipulado.• Realizar o controle de lotes e validades, além de repor os produtos em falta.• Organizar os produtos de acordo com a ordem vigente.• Estocar e repor os produtos de acordo com a ordem pré-estabelecida.

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