Doug Norman Email & Phone Number

Rock Hill, Sc

Manage and lead the daily operations for the retail and online sales and services teams across all footprints for the enterprise. Give oversight and direction to the management team and all direct reports for the execution of the enterprise retail and online sales plans to meet and exceed revenue targets. Work across the enterprise with all departments necessary to ensure an exceptional customer experience for all customers.

Rock Hill, Sc

Responsible for managing and developing residential retail offices to ensure achievement of established goals, revenue targets and customer satisfaction. Core products include: telephone, cable TV, internet, security and wireless. Responsibilities include: managing daily operations, developing, implementing and monitoring programs to increase sales and facilitating the implementation of new products, services and procedures.

Own the overall account relationship for both new and existing accounts in 12 state region. Develop strategies and field activities. Pursue leads in order to reach sales expectations. Have oversight and follow through responsibilities for accounts which include strategizing and planning the launch process for new customers. Account strategy also includes training, support and communications.

Own the account relationship for both new and existing accounts. Pursue leads in order to reach sales expectations.

Manage activities and personnel in multiple states in providing services to Alltel business accounts. Develop and enforce operating processes established to achieve maximum performance.

Leadership and management of Key Account Representative Team as they provide service and support to Alltel's major business account customers. Responsible for the attainment of sales and service targets.

Directly responsible for all aspects of retail operation. Meet and exceed team sales objectives including sales quotas, tracking results and forecasting future productivity.