Douglas "Doug" Pittman Email & Phone Number

Bolingbrook, IL

• Partners with senior leaders, the HR leadership team, and HR Business Partners to understand skill requirements to enable the organization to continue to grow
• Develops a learning strategy and roadmap (includes leadership, professional and functional training) to help drive our company strategy and grow careers (from entry level and individual contributor to leadership roles)
• Ensures that enterprise-wide learning initiatives are aligned to close business and performance gaps, improving the effectiveness of the organization and its ability to recruit and retain a quality workforce
• Delivers Learning and Development programming, enrollment/tracking and reporting in a way that is user-friendly, efficient and effective and drives relevant metrics that produce useful insights to guide our talent.
• Builds rapport and trust with key stakeholders, vendors and project teams to effectively develop, launch and measure learning impact

Bolingbrook, IL

• Oversaw 5-10 person call center teams; responsible for tacking production metrics, running workflow reports, and doing performance coaching in addition to liaising between team and senior leadership from.
• Trained, mentored, and coached new employees on customer service, guideline creation, and navigation of enterprise data entry system as well as monitoring team member performance
• Development process improvements including client-specific Standard Operating Procedures
• Conducted high volume telephone background and reference checks; included responsibility for 100+ telephone interactions per day, compiling information and high-accuracy data entryAwards: >Employee of the Quarter and.

Master Of Arts, Organizational Leadership

Bachelor Of Arts, Speech Communication - Rhetoric And Public Address