Douglas Novaes Email & Phone Number

São Paulo, Brasil

As a Solution Delivery Analyst, my main responsibility is to deliver high quality solutions at Archer Deniels Midland. To do this, I work closely with other teams and strive to understand our customers' needs and challenges. I have a solid knowledge of technologies including SAP products and company solutions being able to communicate clearly and effectively with customers, internal teams and partners. In addition, support in project management, problem solving and business understanding… Show more As a Solution Delivery Analyst, my main responsibility is to deliver high quality solutions at Archer Deniels Midland. To do this, I work closely with other teams and strive to understand our customers' needs and challenges. I have a solid knowledge of technologies including SAP products and company solutions being able to communicate clearly and effectively with customers, internal teams and partners. In addition, support in project management, problem solving and business understanding. The Solution Delivery area is responsible for delivering high quality solutions to a company's customers, working in collaboration with other teams. They continually monitor customer satisfaction and resolve any issues that may arise. This area is crucial to building a positive relationship with customers and the long-term success of the company, as it ensures that solutions are delivered efficiently and effectively. Show less

Vitória, Espírito Santo, Brasil

Functional/Business Analyst focusing on SAP Success Factors working at Archer-Daniels-Midland. Global service with priority in the LATAM region.

Preparation of execution plans, communication and monitoring of the project. Ensuring that all information and events will be recorded and will be in a location of easy consultation. Elaboration and monitoring of the project schedule. Elaboration of indicators guaranteeing the delivery of service packages and activities to be performed for the execution of the project.

During this period, I continued with activities from the previous position. Due to the evolution of the technology area of ​​the group adding to the innovation theme, there was a charge adjustment.

Analyst focused on SAP demands in the modules of PA, OM, PD, E-Recruiting, Netweaver Portal and Security (Access Security). Modules: PA, OM, PD - I specialize in post and pre-deployment configurations, acquired organizational knowledge of company structures from business rules to problem solving to customized programs. Modules: E-Recruiting and Netweaver Portal - I acquired knowledge in environment configurations and tracking problems related to index, workflow and registration services… Show more Analyst focused on SAP demands in the modules of PA, OM, PD, E-Recruiting, Netweaver Portal and Security (Access Security). Modules: PA, OM, PD - I specialize in post and pre-deployment configurations, acquired organizational knowledge of company structures from business rules to problem solving to customized programs. Modules: E-Recruiting and Netweaver Portal - I acquired knowledge in environment configurations and tracking problems related to index, workflow and registration services. Security - I acquired a broad strategic and managerial view of the access profiles from a (creation, modification and exclusion) and traceability problems and inconsistencies in the objects. Show less

First combat in systemic problem requests, but much of that time I was responsible for managing SAP access profiles, in which I acquired seniority.

Vitória E Região, Brasil

Support in meeting the demands of micro-computing and first service to systems.

Master In Business Development And Innovation, Business/Office Automation/Technology/Data Entry

Pós-Graduação Em Tecnologia Da Informação, Information Technology

Intensive English, Second Language Learning

Computer Science, Information Technology (It)