Douglas Simpson Email & Phone Number

Teaneck, New Jersey, Us

Associate Director / Transformation Leader, I ensure that governance, planning, and execution are embodied by a sense of urgency and accountability, disseminating transformation-related best practices across the organization, and partnering to support the implementation of transformation, governance, and strategy.• Provide oversight of program timelines, dependencies, changes, and advice on scope, project metadata, risks, and work plan dependencies within 48 modernization projects and 146 GenAI use cases• Monitor project progress by ensuring critical milestones and Board of Director commitment milestones are on track to completion• Primary POC representing key initiatives surrounding the Modernization program, including defining and reporting on KPIs, timeline reviews, resourcing, and prioritizing the book of work (backlog)• Partner with Enterprise Project Management Office (ePMO), enabling impactful and consistent change management across portfolios.• Manage and drive large scale initiatives to align with the companies overall goals and objectives• Conduct comprehensive risk assessments and ensure proper governance and standards.• Manage and track issues, risks, and changes surrounding modernization / transformation projects• Drive project closure governance, reviewing projects for required artifacts to support follow-up audits• Drive and define strategy and execution of the Modernization portfolio• Coach and mentor team, define priorities, assist where needed• Drive enterprise process standardization, governance, and mitigate deficiencies• Define and track KPIs and key milestone initiatives for all Modernization portfolio projects • Collaborate and support the Integrated Risk Management team to ensure projects have proper project review and validations for startups and closures• Review project health and ensure Project Managers create “go to green plans” for all off-track and at-risk projects• Drive Continuous Improvement efforts across the program

Teaneck, New Jersey, Us

Associate Director / M&A Lead, I am tasked with leading, reporting, and supporting matrix teams that are responsible for M&A integrations. • Lead the day-to-day activities if the acquisition Integration Teams• Drive the collection of financial data and participate in future year planning• Drive / establish, maintain, and improve team behaviors using Metrics and Key Performance Indicators• Build strong relationships across all levels of matrix based, geographically and culturally dispersed organization, utilizing advanced oral and written communication and reporting skills• Function as a primary point of contact for acquisition integration escalations• Manage and track issues, risks, and changes surrounding projects and entity integrations• Provide individual and peer mentoring as appropriate to develop capabilities within team, define priorities, assist where needed• Drive continuous improvement initiatives• Define, drive, and track risk controls to new integrations• Participate in people strategy as acquisitions are integrated• Define meaningful KPI’s and create visibility to foster improvement• Provide integration insights and present information through visualization, decks, and reports• Engage strategically with peers and other senior executives of the firm in cross-business discussions • Conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas to all levels of the organization, including senior and/or executive management• Develop, maintain, and present the executive summary and board summary, updating and communicating key facts surrounding current integration status of NIBs (Non-Integrated Businesses)

Teaneck, New Jersey, Us

Associate Director tasked with managing the daily ServiceNow platform operations. Directly responsible for the reliability and integrity of the corporate instance of ServiceNow and all associated modules. Develops program policy and procedures, and ensures compliance, conducts program assessments and evaluations, manage and mentor resources, take ownership of escalations, and participate in strategic planning. • Coordinate Platform Instance Health Reviews• Drive conduct root cause analysis investigations, define and develop corrective actions, evaluate response effectiveness, and reassess risk• Product Research to reduce business risk, stay ahead of technology, understand new market evaluations• Evaluates synergies across the platform to maintain a healthy product portfolio that is aligned with the business strategy• Facilitate clear and consistent communication between stakeholders / departments• Define appropriate KPIs associated with delivery and incident management, andpublishes / reviews the results for stakeholders.• Proactively identifying operational risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls• Ensure all operational elements of a product are understood and designed to meet product specifications • Coordinates between support teams as they work to determine and remediate the root cause of recurring incidents, define and capture planned activities• Define a 3-year road map and strategy for the platform• Manage parallel product workstreams to ensure on-time delivery of the platform• Ensure through review, all development work complies with defined policies and procedures• Coordinate and deliver status/progress reports to leadership• Lead three development teams to ensure on-time deliveries of break fixes and enhancements• POC for customers, team members and escalation point to eliminate roadblocks• Manage and prioritize the backlog

Gb

Global Senior Manager tasked as the product SME and a point of escalation for product incidents, problems, and requests for a global cybersecurity operations organization.• Developed clear, concise global policies and procedures to enable the use of WAF services and increase the effectiveness of risk assessments and SOC2 audits.• Executed 20+ product enhancements to drive WAF (SD-WAN) service quality and customer satisfaction including Service Level Agreements improvement sprints to meet and exceed all targets• Responsible for global budget forecasting for supported service/products• Define and maintain a 5-year road map and strategy for the platform• Create, update, and present leadership PowerPoint status and product presentations• Product Research to reduce business risk, stay ahead of technology, understand new market evaluations• Ensure consistent and smooth implementation of daily operational procedures• Conduct market research, survey customers to collect feedback to better deliver functional and quality improvements• Maintain a Risk log, assess risk and determine a course of action• Drive and inspect incident, request, and problem resolution• Coordinates between support teams as they work to determine and remediate the root cause of recurring incidents, define and capture planned activities• Define and drive a service readiness framework to ensure deployments and transitions are complete and happen with the same core requirements globally.• Coach and mentor team, define priorities, assist where needed• Drive crisis work streams surrounding cloud security, including enablement of Multi factor Authentication (MFA), this reduced the attach surface accost more than 6500 accounts• Define and develop the Business Process Modeling (BPM) standards and consistency in mapping out current process and working toward process improvements• Define and maintain information security strategy objectives that are in alignment with organizational goals.

Tampa, Florida, Us

Senior Manager tasked with supporting matrix teams that are responsible for application development / Integration projects. • Responsible and accountable for delivering medium to large projects on-time, on-budget, and meeting functional and quality specifications.• Coordinate QA Testing and system UAT (lowering defect rate by 45%)• Managed the implementation of a $5.6 million health insurance platform initiative. Involved the construction of 4 new PHP-based portals, enhanced transactional processing capabilities (Java, WebSphere, MQ), and development of complex rating algorithms. • Manage and mentor a 103-member matrix team• Create project charter, project trend reports, executive summaries, dashboards, and scorecards• Develop communication plan to provide continuous communication to the project team members, product owners, and the steering committee regarding the status of the project.• Manage ad-hoc issues, risks, and changes using appropriate and agreed upon processes and tools established within the Project Management Office.• Independently review, challenge, and support operational risk controls and activities• Develop project plan and execution approach, track, and report status.• Manage and drive collaboration between development teams and the business• Participate in project governance and provide detailed critical path, metrics on project, risks, and quality• Performed iterative SDLC project planning and resource allocation to meet project milestones• Produce Executive reports for Steering Committees, Stakeholders, and Senior Management

Us

Senior Manager tasked with supporting matrix teams that are responsible for IT compliance and infrastructure integration activities.• Drive projects surrounding IT Compliance, Mergers & Acquisitions, and Infrastructure Integrations• Provide project management expertise and oversight in varying degrees on various client accounts • Outline Agile process and train staff, as well as business stakeholders on all aspects of agile methodology• Manage PMO portfolio of projects including analysis of projects, involvement in design strategy, and improvement initiatives.• Work with QA leads to create and review test scripts early in the development phase to help ensure successful deliveries• Drive, and complete ad-hoc data analysis as required for the project / program• Lead overall engagements/projects (200k to 500K)/integration programs to successful completion• Lead and mentor matrix teams (size 15 to 40-members) to common integration solutions• Work with QA Manager and testing team to ensure thorough testing of modules/application/interfaces.• Partner with stakeholders to ensure proper strategy, planning, alignment, integrations, and visibility• Work with the business in the exchange of products, services, or information (B2B)• Setup and review PEN (Penetration) test on external servers and drive remediation of Critical and High vulnerabilities. • Work with teams to establish communication plans, business continuity plans, and disaster recovery plans• Mitigate risks and address program / project obstacles as needed

Gb

Senior Manager tasked with setting goals, act as liaison between the business and the vendor, develop concepts and approach surrounding PwC's Collaboration and Social Media platform, oversight of book of work projects and programs within the organization, administration and configuration of Spark (Jive), answering global help & support questions, and assisting the business with collaboration and the moderation of social risk. Motivate, coach, and mentor a high-performance team. • Consulting with the business on organizational policies, tool usage, process improvement, and strategies• Provide technical support and documentation of monthly collaboration platform implementations• Gain ongoing commitments from senior stakeholders and senior leadership to support the implementation of strategies.• Work with business surrounding page design, mediation of language, and usage• Managing issues and deployment tasks out of Jira • Manage new version implementations and monthly bug fix/upgrade deployments• Manage / drive level 3 help and support for the media space and google implementation• Supported business with design and implementation of new groups on PwC’s collaboration platform

Gb

Senior Manager tasked with setting goals, act as liaison between the business and the vendor, develop concepts and approach surrounding advisory projects, evaluate information gathered from sources, collaborate with PwC China and India, team with outside vendor to establish matching and searching strategy. • Defining Business requirements• Create ad-hoc deliverables related to issues surrounding the creation of metrics and analysis for the project• Manage stakeholder / client expectations• Implement SDLC and project management methodologies (Agile - SCRUM) • Work with business and developers on wire frame review, page design, and usage • Manage, estimate, and execute several project deliverables from action list (PBI’s) tied to requirements (Agile Scrum methodology) • Support testing lead to assist in creating testing scripts / strategy• Defining strategy to minimize risk surrounding the elimination of the vendor / contractor relationship

New York, Ny, Us

Senior Manager tasked with oversight of projects, establishing priorities, setting goals, resolving business side issues, and team up resources related to large and small scale global projects surrounding online big data collection/reporting, level 2 and level 3 support, and break fix development.• Presenting change requests to CAB (Change Advisory Board)• Manage PMO portfolio of break fix projects including L2 and L3 analysis, involvement in design strategy, and process improvement.• Create and maintain project governance documentation including project charter, RACI, detailed project plan, and any risk documentation.• Participate and drive outage calls and post-mortem reviews • Responsible for driving / gathering requirements and obtaining sign-off from business stakeholders.• Execute / coordinate matrix project teams (10 to 35 members) activities• Coach and mentor level 3 development / support team and support onboarding of new vendor resources• Drive and manage SLA delivery, KPI reporting, and timelines.• Ensure that all projects meet time and budget constraints while ensuring that specifications are met and high quality products are delivered.• Drive and manage design and requirements gathering / documentation• Creating and estimating complex project plans

Director tasked with Establishing priorities, setting goals, coordinating resources; develop concepts and approaches surrounding; QA and testing, manage customer support and relationships, define and monitor service level agreements (SLA’s), drives compliance with IT policies and guidelines, and manage escalations surrounding development issues with vendors / business.• Ensure that all programs meet time and budget constraints while ensuring that specifications are met, and high-quality products are delivered• Evaluates synergies across the SaaS platform to maintain a healthy product portfolio that is aligned with the business strategy• Analyzing and reporting operational risk events, analyzing root causes of control breakdowns, assisting the business in developing remediation plans• Drive go-to-market connects/meetings with POC's, stakeholders, and sales leads• Review and report on key IT performance indicators, including customer satisfaction and service level agreements for multiple IT vendors / service providers.• Manage and mentor multiple high-performance service vendors• Define, manage, and communicate departmental policies and strategies• Facilitate the integration information risk management into business and IT processes (i.e., program/project management, procurement …)• Drive collaborative activities with IT and business to provide project estimates & cost-benefit analysis• Take ownership of critical decisions, leading to resolution on behalf of the business and IT• Create current and future business processes, including flow diagrams, surrounding governance in service and delivery

Gb

Senior Manager tasked with overseeing priorities, setting goals, managing resources, develop concepts and approaches, design documentation, coach and mentor a highly qualified and motivated support team, strategic monitoring, metrics reporting, quality management of managed service (TCS), vendor escalation, and managing SLA reporting, delivery, and timelines.• Resolve escalations between Leadership and Managed Service • Manage, evaluate, and mentor vendor (TCS) and report on SLA’s• Drive and manage SLA delivery, KPI reporting, and timelines.• Provide IT Audit Communication Assistance• Assess risk and determine a course of action• Manage level 2 and level 3 application support• Drive IT project and process Initiatives• Manage and maintain an incident response plan to ensure effective and timely response to incidents• Lead / conduct root cause analysis investigations, define and develop corrective actions, evaluate response effectiveness, and reassess risk

Armonk, New York, Ny, Us

Managing consultant tasked with leading for the in the EPM / CRM – BI group. I was responsible for strategic planning, CRM analytic solutions, landscape design, gathering detailed reporting requirements (blueprint), workflow design and process, project plan, and the designing and configuring the data model solution. Also, responsible for communications and integration with the Cognos development teams. Setup UAT strategy. Coordinate distribution of tasks for the teams, provided additional recommendations for capacity planning, project planning, knowledge sharing strategies, and quality assurance of design and deliverables.• Development of Proposals, Estimates, and SOW’s • Set goals, establish priorities, manage and mentor resources, gather requirements, mentor team, and develop concepts and approaches to meet project deadlines.• Drive and performed predictive analytics to access demand data to give visibility to changes in buying patterns and key supplier data. • Drive root cause analysis to identify solutions.• Maintain and mentor a highly qualified and motivated project team of varied sizes including matrix teams using the SDLC, ITIL, and Agile methodologies.• Drive IT project Initiatives• Coordinate and mentor vendor support• Manage stakeholder / client expectations

Scottsdale, Az, Us

Director tasked with oversight of North American Support Services; under Support Services umbrella is the North American Helpdesk / Call Center, Asset Management, Microsoft Enterprise Agreement / Desktop Software Licensing, QA, Change Management, SAP Support / Maintenance / Development, System Administration / Tuning, Phone Systems, and SLA Reporting. • Oversight of call center / service desk, IT help desk support to 1650 users, provide web site support• Develop and implement software asset management processes, policies, and procedures (supporting ITAM)• Oversee SLA’s delivery and customer satisfaction• Develops and maintains key vendor metric scorecards• Ensure that all projects meet time and budget constraints while ensuring that specifications are met and high quality products are delivered.• Build, mentor, and coach a highly effective team• Set goals, establish priorities, manage resources, and develop concepts and approaches• Conduct annual employee performance reviews• Maintain, coach and mentor a highly qualified and motivated 32-member staff• Manage CRM analytics and metric KPI reporting• Identifies key requirements and issues with software license compliance, contract terms, conditions and pricing.• Manage, negotiate, and maintain vendor contracts (both hardware and software) with companies such as Microsoft, HP, Compaq, and relations both in US and Offshore• Performance monitoring, and capacity planning (Microsoft Environment).• Develop an information technology strategic plan that supports the goals and objective of the office business plan.

• Senior Consultant managing Level 3 support and development efforts pre Y2k and beyond.

New York, Ny, Us

• Outside sales, financial planning, (3 years) and technical support (4 years)