Douglas Simpson Email & Phone Number

Teaneck, New Jersey, US

• Associate Director / Transformation Leader, I ensure that governance, planning, and execution are embodied by a sense of urgency and accountability, disseminating transformation-related best practices across the.
• Provide oversight of program timelines, dependencies, changes, and advice on scope, project metadata, risks, and work plan dependencies within 48 modernization projects and 146 GenAI use cases
• Monitor project progress by ensuring critical milestones and Board of Director commitment milestones are on track to completion
• Primary POC representing key initiatives surrounding the Modernization program, including defining and reporting on KPIs, timeline reviews, resourcing, and prioritizing the book of work (backlog)
• Partner with Enterprise Project Management Office (ePMO), enabling impactful and consistent change management across portfolios.
• Manage and drive large scale initiatives to align with the companies overall goals and objectives

Teaneck, New Jersey, US

• Associate Director / M&A Lead, I am tasked with leading, reporting, and supporting matrix teams that are responsible for M&A integrations.
• Lead the day-to-day activities if the acquisition Integration Teams
• Drive the collection of financial data and participate in future year planning
• Drive / establish, maintain, and improve team behaviors using Metrics and Key Performance Indicators
• Build strong relationships across all levels of matrix based, geographically and culturally dispersed organization, utilizing advanced oral and written communication and reporting skills
• Function as a primary point of contact for acquisition integration escalations

Teaneck, New Jersey, US

• Associate Director tasked with managing the daily ServiceNow platform operations. Directly responsible for the reliability and integrity of the corporate instance of ServiceNow and all associated modules. Develops.
• Coordinate Platform Instance Health Reviews
• Drive conduct root cause analysis investigations, define and develop corrective actions, evaluate response effectiveness, and reassess risk
• Product Research to reduce business risk, stay ahead of technology, understand new market evaluations
• Evaluates synergies across the platform to maintain a healthy product portfolio that is aligned with the business strategy
• Facilitate clear and consistent communication between stakeholders / departments

GB

• Global Senior Manager tasked as the product SME and a point of escalation for product incidents, problems, and requests for a global cybersecurity operations organization.
• Developed clear, concise global policies and procedures to enable the use of WAF services and increase the effectiveness of risk assessments and SOC2 audits.
• Executed 20+ product enhancements to drive WAF (SD-WAN) service quality and customer satisfaction including Service Level Agreements improvement sprints to meet and exceed all targets
• Responsible for global budget forecasting for supported service/products
• Define and maintain a 5-year road map and strategy for the platform
• Create, update, and present leadership PowerPoint status and product presentations

Tampa, Florida, US

• Senior Manager tasked with supporting matrix teams that are responsible for application development / Integration projects.
• Responsible and accountable for delivering medium to large projects on-time, on-budget, and meeting functional and quality specifications.
• Coordinate QA Testing and system UAT (lowering defect rate by 45%)
• Managed the implementation of a $5.6 million health insurance platform initiative. Involved the construction of 4 new PHP-based portals, enhanced transactional processing capabilities (Java, WebSphere, MQ), and.
• Manage and mentor a 103-member matrix team
• Create project charter, project trend reports, executive summaries, dashboards, and scorecards

US

• Senior Manager tasked with supporting matrix teams that are responsible for IT compliance and infrastructure integration activities.
• Drive projects surrounding IT Compliance, Mergers & Acquisitions, and Infrastructure Integrations
• Provide project management expertise and oversight in varying degrees on various client accounts
• Outline Agile process and train staff, as well as business stakeholders on all aspects of agile methodology
• Manage PMO portfolio of projects including analysis of projects, involvement in design strategy, and improvement initiatives.
• Work with QA leads to create and review test scripts early in the development phase to help ensure successful deliveries

GB

• Senior Manager tasked with setting goals, act as liaison between the business and the vendor, develop concepts and approach surrounding PwC's Collaboration and Social Media platform, oversight of book of work projects.
• Consulting with the business on organizational policies, tool usage, process improvement, and strategies
• Provide technical support and documentation of monthly collaboration platform implementations
• Gain ongoing commitments from senior stakeholders and senior leadership to support the implementation of strategies.
• Work with business surrounding page design, mediation of language, and usage
• Managing issues and deployment tasks out of Jira

GB

• Senior Manager tasked with setting goals, act as liaison between the business and the vendor, develop concepts and approach surrounding advisory projects, evaluate information gathered from sources, collaborate with.
• Defining Business requirements
• Create ad-hoc deliverables related to issues surrounding the creation of metrics and analysis for the project
• Manage stakeholder / client expectations
• Implement SDLC and project management methodologies (Agile - SCRUM)
• Work with business and developers on wire frame review, page design, and usage

New York, NY, US

• Senior Manager tasked with oversight of projects, establishing priorities, setting goals, resolving business side issues, and team up resources related to large and small scale global projects surrounding online big.
• Presenting change requests to CAB (Change Advisory Board)
• Manage PMO portfolio of break fix projects including L2 and L3 analysis, involvement in design strategy, and process improvement.
• Create and maintain project governance documentation including project charter, RACI, detailed project plan, and any risk documentation.
• Participate and drive outage calls and post-mortem reviews
• Responsible for driving / gathering requirements and obtaining sign-off from business stakeholders.

• Director tasked with Establishing priorities, setting goals, coordinating resources; develop concepts and approaches surrounding; QA and testing, manage customer support and relationships, define and monitor service.
• Ensure that all programs meet time and budget constraints while ensuring that specifications are met, and high-quality products are delivered
• Evaluates synergies across the SaaS platform to maintain a healthy product portfolio that is aligned with the business strategy
• Analyzing and reporting operational risk events, analyzing root causes of control breakdowns, assisting the business in developing remediation plans
• Drive go-to-market connects/meetings with POC's, stakeholders, and sales leads
• Review and report on key IT performance indicators, including customer satisfaction and service level agreements for multiple IT vendors / service providers.

GB

• Senior Manager tasked with overseeing priorities, setting goals, managing resources, develop concepts and approaches, design documentation, coach and mentor a highly qualified and motivated support team, strategic.
• Resolve escalations between Leadership and Managed Service
• Manage, evaluate, and mentor vendor (TCS) and report on SLA’s
• Drive and manage SLA delivery, KPI reporting, and timelines.
• Provide IT Audit Communication Assistance
• Assess risk and determine a course of action

Armonk, New York, NY, US

• Managing consultant tasked with leading for the in the EPM / CRM – BI group. I was responsible for strategic planning, CRM analytic solutions, landscape design, gathering detailed reporting requirements (blueprint).
• Development of Proposals, Estimates, and SOW’s
• Set goals, establish priorities, manage and mentor resources, gather requirements, mentor team, and develop concepts and approaches to meet project deadlines.
• Drive and performed predictive analytics to access demand data to give visibility to changes in buying patterns and key supplier data.
• Drive root cause analysis to identify solutions.
• Maintain and mentor a highly qualified and motivated project team of varied sizes including matrix teams using the SDLC, ITIL, and Agile methodologies.

Scottsdale, AZ, US

• Director tasked with oversight of North American Support Services; under Support Services umbrella is the North American Helpdesk / Call Center, Asset Management, Microsoft Enterprise Agreement / Desktop Software.
• Oversight of call center / service desk, IT help desk support to 1650 users, provide web site support
• Develop and implement software asset management processes, policies, and procedures (supporting ITAM)
• Oversee SLA’s delivery and customer satisfaction
• Develops and maintains key vendor metric scorecards
• Ensure that all projects meet time and budget constraints while ensuring that specifications are met and high quality products are delivered.

• Senior Consultant managing Level 3 support and development efforts pre Y2k and beyond.

New York, NY, US

• Outside sales, financial planning, (3 years) and technical support (4 years)