Doug Tate Email & Phone Number

Bowling Green, KY, US

Bowling Green, Kentucky, United States

• Oversee all departmental technology and software usage to best contribute to departmental objectives
• Serve as administrator and main power user for StarRez Web and Portal-X; implementing processes and creating reports/sharing data, to ensure maximization of the software
• Design & implement innovative solutions and to streamline on-going business practices or address emergent operations issues
• Ensure top-tier customer service at 16 residential desk operations through the implementation of technological resources to streamline service
• Capitalize on existing technology to support Departmental and University initiatives such as academic interventions, data collection and reporting, Admissions yield forecasting, and programmatic attendance tracking.
• Oversee resident move-in, move-out, room change, returning-student room selection, and required housing exemption processes, collaborating with campus partners and utilizing a variety of technology to expedite.

Bowling Green, Kentucky, United States

• Supervised, trained, and developed 1-2 full-time professional staff members (Masters-level) per year
• Hired, trained, and supervised 9-10 paraprofessional student staff each year
• Utilized various counseling principles and styles to build rapport and serve as “first-stop” resource for any issues relating to student’s success, including mental health concerns, degree or career pathway.
• Managed conduct caseload, including holding informational interviews and conduct hearings with students potentially in violation of campus policies including alcohol and drug usage and assign educational sanctions as.
• Chaired various Hall Director search committees. Responsible for formulating questions and ranking rubrics, conducting phone, on-campus, and placement exchange interviews and working with University Human Resources.
• Oversaw administrative functions of assigned hall, including assignments, room changes, and maintenance requests

• Hired, trained, supervised, and developed 4-6 Resident Assistants and 15-25 Desk Assistants
• Directly managed and supervised administrative functions of a 24-hour information & security desk
• Oversaw hall undergoing major renovations that necessitated responding to emergent construction-related issues
• Oversaw administrative functions of the halls, including assignments, room changes, and maintenance requests
• Served on Residence Hall Director search committee, conducting phone, on-campus, and placement exchange interviews

Conway, Arkansas

• Assist with development of departmental assessment plan to evaluate policy, procedure, and action.
• Developed and implemented systems to evaluate departmental initiatives, such as efficiency of student conduct process, focus groups on resident satisfaction, and effectiveness of residential programming.
• Helped establish and create expectations of outcome-based programming and initiatives throughout the department.
• Serve as conduct hearing officer for student conduct hearings.
• Created a departmental newsletter to be distributed across campus, highlighting departmental programs.
• Assessed student staff training based on learning outcomes established by professional staff.

Bowling Green, KY

• Managed sales office operations for an 85 room, select-service hotel.
• Worked independently to generate business from corporate clients and large group bookings, totaling over $380,000 in 2012, a 25% increase over the previous year’s totals.
• Served as Manager on Duty, including assuming duties of the General Manager for up to a week at a time.

Bowling Green, Kentucky

• Trained and supervised a staff of 6-8 Guest Service Agents in day-to-day operations.
• Managed front desk and sales office operations for an 85 room, select-service hotel.
• Utilized training and hands-on experience to creatively solve problems and resolve issues to ensure continuity of guest service and satisfaction.
• Served as Manager on Duty, including assuming duties of the General Manager for up to a week at a time.

Master Of Arts (M.A.), College Student Personnel Administration

Activities and Societies: Graduate Association of Student Personnel

Bachelor Of Science (B.S.), Hotel, Restaurant, And Tourism Management