I oversee all retail store operations from concept and planning to execution stages, liaising directly with the CEO to optimize store performance, profitability, and efficiency. Moreover, I manage 16 retail locations including operations within warehousing and finance departments as well as human resources and information systems, while delivering tactics to management-level reports to enhance processes and drive revenue growth. Among my Selected Accomplishments, I:- Successfully delivered 40% revenue growth over annual plan, including triple-digit YOY growth over 2020. Additionally, I strategically employed expense controls, analysis of store traffic and conversion rates, as well as regular management training, to achieve 2021 revenue goals. - Championed implementation of ERP and POS software, overseeing vendor management, negotiations, and decision-making through rollout, system customization and scaling, change management, and relevant process development. - Spearheaded improved organization-wide P&L management through exiting of underperforming locations, negotiating with landlords and leasing agents to drive successful transitions and increase enterprise-level profitability. - Developed and implemented 401K plan for all employees, sourcing relevant partnerships and documentation while ensuring compliance along all corporate benefits standards. - Was a 6-time recipient of Energage Top Workplace award through superior performance-based compensation plans and employee recognition programs, resulting in increased morale and low leadership turnover. My Key Responsibilities include:Strategic Planning | Financial Management | KPI Monitoring | Training & Development | Process Improvements | HR Management | Team Leadership

I was recruited to a lead pilot program optimizing store operations across multiple locations and target demographics, successfully achieving millions in revenue growth within 1-year period. Additionally, I subsequently led the rollout of company-wide processes, while developing sales plans and business models as well as partnering with the leadership team to drive long-term progress along strategic plans. Among my Selected Accomplishments, I:- Oversaw 22-store pilot program to identify and refine processes across store operations, merchandising, and payroll. I partnered with store supervisors to roll out test programs to deliver business acumen and report analysis training, successfully increasing efficiency, employee productivity, and profitability. - Created a weekly focus form template for management use, encompassing processes, metrics, and KPIs for regular evaluation, allowing for increased leadership engagement, process optimization, and business acumen.