Perform a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problemsn accordance with established policies and procedures. Responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures. Provides account management support, client connectivity support and client application support for various devices: and remains current with changing IT technologies via sponsored VA training and through personal education.

Owner and operator of a computer consulting firm employing several IT professionals providing consultant services and products to small and medium sized businesses. Clients included police and fire departments, dentist and doctor offices, accounting and investment firms, and assisted living communities. Services included remote backup and recovery, managed business IT services, cloud computing, server installation and support, QuickBooks training and technology consulting among many offerings.

Managed daily operations, scheduling, oversaw crews and job sites. Managed warehouse and all equipment maintenance. Maintained a professional relationship with all insurance companies and adjusters. Ushered in new technology into the company such as computer networks, databases, implemented the company's first website, GPS monitoring of fleet vehicles, etc. Combed through all financial records and set a new system in place for finance. Set up new pay roll system for all employees as well as instituting a new payroll company. Overall cost cutting measures increased profits by over 50% that year.

Provided leadership and vision for the IT department include strategic planning of information systems. Developed strategic direction for the information systems plan including technology deployment plans and departmental budgets. Directed all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Managed IT training for IT staff members and end user training on software and desktop systems. Created operational policies, procedures, standards, guidelines and best practices. Recruited, hired and trained IT staff, project managers, engineer and network administrators. Oversaw department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment. Ensured project completion by coordinating resources and timetables with user departments, IT staff and data center employees. Created financial forecasts, outlined expenditures and modified budget when necessary. Assessed new innovative technologies, mission critical systems, security, communications and business continuity.

22nd Marine Expeditionary Unit, Special Operations CapableGovernment Security Clearance Level Held: Secret (Level II)Primary MOS: 0351 Infantry AssaultmanSquad Leader, Assault SectionSecondary MOS: 8151 GuardEnforced and supervised security measures and the protection of classified material and United States property and personnel.