As an Executive Liaison at iConvergence, I leverage my 25 years of experience in technology operations, sales, marketing, and customer success to serve as an internal and external product champion and evangelist for solutions. I define and develop partner contracts with existing and potential new vendors, ensuring organizational compliance with partner and vendor programs. I also coordinate certification training for sales and technical resources to meet partner vendor requirements.My mission is to enhance customer satisfaction throughout all stages of the sales lifecycle, by using customer feedback to improve products and services, and by cultivating relationships with clients and stakeholders. I have a proven track record of mentoring and managing teams, developing and implementing process improvement procedures, and designing and delivering end-user training sessions. I hold multiple Sales, Pre-Sales and Customer Success certifications from Cisco, HPE, Veeam and VMware.
Listed skills include Business Development, Leadership, Management, Product Management, and 46 others.