Doug Otteson Email & Phone Number

York, Pennsylvania, United States

Columbus, Ohio Area

Responsible for setting permissions for local server groups and within Active Directory. Managed users and groups in Active Directory. Managed ticket queue/Service Level Agreements for same, while working in a 24-hour on-call rotation.

Columbus, Ohio Area

Responsible for lights-on activities pertaining to the Windows server environment, both physical and virtual, 3600 servers. Supported all HP hardware in the Windows, Linux and ESX environments, locally and at 15 remote locations throughout the enterprise. Responsible for driver currency, hardware replacement, parts ordering, break-fix, patch management, and server and process documentation. Maintained good rapport with business partners, clients and help-desk staff. Managed trouble tickets… Show more Responsible for lights-on activities pertaining to the Windows server environment, both physical and virtual, 3600 servers. Supported all HP hardware in the Windows, Linux and ESX environments, locally and at 15 remote locations throughout the enterprise. Responsible for driver currency, hardware replacement, parts ordering, break-fix, patch management, and server and process documentation. Maintained good rapport with business partners, clients and help-desk staff. Managed trouble tickets on a priority basis and multi-tasking duties. Show less

Scottsdale, Arizona

Responsible for the Windows server environment, both physical and virtual. Supported local print server, queues and drivers, server patch management, server backup tracking, incident management and server documentation. Remotely supported physical and virtual servers in two Columbus, Ohio data centers. Managed multiple customer configurations in multiple data centers, maintained good rapport with clients and help-desk and maintained a drive for resolution of high severity issues.

Bachelor Of Science (Bs), Information Technology

Associate Of Science (As), Information Technology