Doug Redway Email & Phone Number

Seattle, Washington, United States

Seattle

This role was more of a combination Support Engineer/Technical Account Manager. I assisted NBC Universal as a primary account, but also had a regular hand in supporting several other large broadcasting and streaming entities. As a team lead, I helped train and build up other engineers in my team.

In this role, I was part of a 24/7 on-call rotation to respond to and manage incident responses. This included leading service and product owners in mitigation, investigation, and customer communication as incidents occurred and afterward.

Greater Seattle Area

Seattle, Washington

Greater Seattle Area

-Developed in Java 8 and legacy Perl for the Call Analytics platform-Created API endpoints across RPC and REST services-Leveraged AWS SNS & SQS for our Webhooks service-Trained team to provide internal product support

Seattle

-Provided engineering support for majority of the company’s products-Investigated escalated bugs and reported findings to product owners-Developed internal SQL based monitoring and reporting system utilizing Rails 5-Migrated product database from Oracle to PostgreSQL

Seattle, WA

- Direct client technical support for our Call Analytics UI, API, and reporting- Acted as liaison between client service team and product team- Trained teammates on platform use and support

Seattle, WA

Seattle, WA

Provided direct technical support for business tier AT&T mobile customers

- Developed college dorm and facility scheduling software using C#- Provided tech support for customers using Netviewer for remote sessions - Created and edited custom Crystal Reports for customers- Traveled to customer locations such as Rice University and American University to provide in-person customer training

- Gained Moderate Level Government Security Clearance to work with the VistA Maintenance Team- Used the M(UMPS) programming language in a Caché database system

- Recreated Knowledge Accelerators’ key web application from classic ASP to.NET - Developed and maintained the knowledge base for JP Morgan Chase’s intranet site - Migrated all of the company’s websites to new servers

- Upgraded framework and UI for newest version of SearchFactz, SendTec’s enterprise application using C# and other.NET technologies- Developed unit tests for the enterprise framework- Individually created and modified landing pages and partner submission processes for client accounts

- Worked as Project Leader for a satellite team creating websites using various languages and Content Management Systems for PerAspera clients- Involved in all aspects of projects from planning and website development to training clients on all operational aspects of finished site

My experience at Community Living Opportunities includes direct care, teaching, physical and occupational therapy and training new employees.I was a nominee for the Janet Kaub Teacher of the Year award in 2002.

Education record

Activities and Societies: Lettered in NCAA Swimming

Mcpd, Mcts, Master Ciw Designer, Web Design, Web Development

High School, Ibh Math And Biology, Ibs Chemistry And Econ