Doug Shriver Email & Phone Number

Manassas, Va, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Jose, Ca, Us

Strategically led global team for introduction of new software product suite and monetization models. Successfully launched product adoption services for cloud based SaaS applications. Drove programs with accountability from initial concept to product launch; by defining strategy, UX design, motivate global cross-functional teams, organizational change management, budget management, operational reporting and directing team of 100+ senior-level personnel.• Business Development: Focused on business value impact by delivering two new differentiated business solutions to meet global customer needs resulting in $50M revenue growth within two quarters.• Product Management: Realized 20% reduction in engineering and operations costs, develop business cases, align product roadmap and cross-functional teamwork to core organizational business plans.

San Jose, Ca, Us

Championed Smart Services (IoT) product vision and market strategy. Implement digital capabilities to transform reactive services to proactive services. Improved customer satisfaction by reducing customer effort during the customers’ lifecycle.• Product Management: Grew IoT services platform to $500M in three years. Decreased product costs by 20% as a result of redesigned processes, tools, and continuous improvement to build re-usable micro-services.• Client Satisfaction: Achieved 15% improvement in customer satisfaction with introduction of new and differentiated service delivery models on Salesforce CRM cloud deployment.

San Jose, Ca, Us

Influence strategic direction and architecture guidance to teams of software engineers tasked with developing and testing highly available VoIP and Voice communications product suite comprised of proprietary software and open source code. Aligned with stakeholders including Operations, QA, Finance, and digital marketing teams to define business opportunities and drive end to end customer focus solutions based on market research.• Efficiency & Quality Improvements: Ensured engineering solutions met product specifications and business requirements for cost and quality to mitigate risk and deliver solutions with a sense of urgency in decision making.• Systems Management: Implemented key subscriber and network-based features across 90 international SS7 protocols enabling new revenue growth strategies for Service Provider clients in Class 4 and 5 voice markets.

San Jose, Ca, Us

Led technical teams in designing customer-facing enterprise class applications to deliver robust, scalable and efficient software solutions. Set solution design standards and developed reference implementations. Prepared documentation, training, and support for designed solutions to operations, key stakeholders, and early adopters.• Business Development: Awarded $26M contract for Sprint VoIP solution.• Technical Design: Received 5 VoIP patent awards for original VoIP architecture and design.

Oversaw and organized the architecture and design teams to transform existing Protocol Converter product into a transformational VoIP product for the PSTN market. Primary liaison between marketing and engineering to ensure 100s of customer requirements were fully specified in marketing and engineering documentation and incorporated into rapid prototypes and monthly customer releases.

Bachelor Of Science - Bs, Management

Associate Of Science - As, Computer Science