 Troubleshooting with SQL databases  Identify, research, and analyze data errors or inconsistencies within the systems  Support production change processes and escalation problems in a timely manner Knowledge of web applications to reproduce potential errors Experience with Track-IT ticketing system Experience in troubleshooting validation of 3rd party processes Experience with monitoring tools like SCOM, DynaTrace, and Spotlight Monitor API traffic to ensure customer SLAs. Create relevant documentation for technical tools and processes

 Repair computer and server hardware Set up and configure home and small business networks Remove viruses and malware and install antivirus software Set up and configure local and network printers Setup virtualization solutions for small businesses

 Troubleshooting with SQL databases  Identify, research and analyze data errors or inconsistencies within the systems  Support production change processes and escalation problems in a timely manner Knowledge of web applications to reproduce potential errors Experience with Jira and Salesforce ticketing systems Experience in troubleshooting validation of 3rd party processes Experience with monitoring tools like Nagios, Zenoss, Ganglia, Icinga, and DynaTrace Monitor secure connections to customer sites to ensure connectivity / uptime for critical data pulls Work with and troubleshoot results of Jenkins build servers Create relevant documentation for technical tools and processes

 Restart stuck or failed processes on application servers Troubleshoot issues with OnBase Manage user accounts in OnBase Troubleshoot issues with Axway Create relevant documentation Direct Lead of a project to plan, deploy, and support a Software Library application.

 Manage VMware (5.5) and Dell SAN Environment. 7 Hosts, 150 Users, 75 Server VMs, 60 VDIs Manage Networking including Dell and Cisco Switches Manage Microsoft Lync Phone System Setup Monitoring and Alerting solution Recovered from Exchange issues including Certificates and disk space. (no prior Exchange experience) Manage Helpdesk and Ticketing System Worked on setting up new Ticketing System to better accommodate users requests and IT Department accountability as well as communication between Users and IT staff

 Administer VMware (ESXi 4.0 - 5.5) including updates, cloning, templates, and host / cluster upgrades In charge of VMware Upgrade Project, (from 4.0 and 5.0 to 5.5) SRM, and Update Manager Built FOG Imaging Server and WDS Server for new Imaging Project Install, configure, and support 200 servers in a Windows 2008R2 environment Worked with NetApp SAN environment with NFS and CIFS Worked with Active Directory on a regular basis (adding, removing, configuring users and groups) Made frequent changes and updates to DNS and other Networking changes Create documentation (Wiki) for procedures, devices, and escalations

 Monitor all network traffic from several global companies. Call on-call site engineers with critical alarm notifications Answer calls from 15 SMB clients and solve / escalate their service requests / outages. Perform server updates and routine maintenance for SMB customers. Create documentation (Wiki) for procedures, devices, and escalations. Worked on project to edit and produce company informational video.

 Create and assign tickets to requests in the Service Desk inbox. Answer calls and reset domain and HR site passwords upon verification.

 Diagnose and repair Desktop and Laptop PCs and printers. (software and hardware) Work with a team of 5 colleagues to fulfill roughly 20-30 request / incident tickets, each, per week. Exclusively managing all incoming tickets for 5 different sites while maintaining a 24 - 48 hour SLA. Inventory and prepare PCs then use SCCM to rebuild image for Windows 7 Rollout Project. In charge of project to upgrade laptops for 24 VIPs and managers. (backup / restore all data to new PC)

 Manage store functions such as inventory replenishment, in store promotions, and store displays. Directly manage 4-5 employees scheduling, team building, discipline, tasks, and SPIFF programs. Acquire new commercial accounts and work directly as the purchasing director for existing accounts. Educate customers how to properly charge, maintain and get the longest life from their specific battery Build / Repair custom battery packs.