Douglas Yowell Email & Phone Number

Frisco, TX, US

Houston, Texas, United States

• Collaborated with a team of eight IT consultants to deliver end-to-end services for over 70 medium-to-large sized companies, maintaining and optimizing workstations, servers, applications, VDIs, and networks.
• Resolved 12–20 tickets daily by efficiently managing time and resources, consistently achieving a 100% customer satisfaction score through clear communication and rapport-building with clients.
• Authored and standardized comprehensive SOPs in ITGlue for both recurring and new technical issues, promoting knowledge sharing and process consistency.
• Managed user accounts and permissions in Active Directory and Azure Entra ID (RBAC, MFA, SSO, and Conditional Access), ensuring least-privileged access and secure authentication.
• Monitored, patched, and updated client desktops and servers; resolved CVEs and optimized disk space to maintain peak performance and security compliance.
• Deployed and troubleshot client-specific VDIs using VMware Cloud Director and Citrix Cloud, ensuring seamless end-user experiences and minimal downtime.

Houston, Texas, United States

• Provided technical support on-site the Corporate Office, as well as remotely for 60 offices throughout TX
• Utilized ServiceDesk Plus to monitor and attend to help desk tickets, effectively communicate with end users, independently create and update milestones and tasks for IT projects, and to manage IT assets
• Troubleshot and resolved computer hardware, software, peripherals, printing, VOIP phones, installation, Microsoft Office 365, and operating systems issues
• Configured and troubleshot network issues related to internet connectivity, network drives, and corporate VPN access
• Created and managed domain user accounts, groups, and permissions in Active Directory
• Attentively documented solutions, repairs, and project activities for IT department

Houston, Texas, United States

• Designed and prepared marketing materials for on-campus promotions
• Coordinated marketing efforts with Leasing Manager and Community Assistants
• Developed innovative marketing strategies for online and on-campus campaigns

Houston, Texas, United States

• Established meaningful relationships with residents and prospects, leading to increased leasing opportunities
• Conducted personalized in-person and virtual property tours, showcasing the unique features and benefits
• Achieved top-leaser status multiple times, showcasing strong sales and customer service skills

Houston, Texas, United States

• Organized and led chapter recruitment efforts, training members on effective recruitment strategies and engagement with potential new members.
• Successfully recruited new members, several of whom took on leadership roles within the fraternity, contributing to its long-term growth.

Houston, Texas, United States

• Provided strategic leadership and oversight for all chapter operations, ensuring alignment with organizational goals and values.
• Facilitated weekly chapter meetings, driving productive discussions and progress on key initiatives.
• Mentored and developed emerging leaders within the executive board, strengthening the chapter’s leadership pipeline and ensuring continuity.

Houston, Texas, United States

Frisco, Texas, United States

• Provided exceptional customer service to ensure customer satisfaction and loyalty
• Received highest customer reviews in department and store for outstanding service
• Efficiently selected and assembled online orders with focus on quality and freshness
• Delivered and loaded orders to customers' cars for a seamless pickup experience

Computer Information Systems, Computer/Information Technology Administration And Management

Activities and Societies: President @ Sigma Pi Fraternity, Senator of Technology @ UH Student Government Association

It Essentials & Ccna: Introduction To Networks

High School Diploma

Activities and Societies: National Honor Society, Band Section Leader