Douha Haoues Email & Phone Number

Tunis, Tunisia

Health & Well Being : Global Coach & TrainerLeadership : Global CoachCarrier Consultant : Global CoachVirtual Leadership Lab: Global Coach and Project ManagerLeadership Book Club: Global Coach and Project ManagerPublic Speaking Club: Global Coach and Project Manager

Implemented a new Health and Wellbeing Program to support employees with remote work globallyCollaborated with the HR department and leaders to review and improve organizational development plans.Initiated Virtual Leadership Lab and Leadership Book Club for learning & development plans Supported Leaders to manage effectively their teamsProvided support to 1000+ employees by way of conflict resolution and mediation. Defined and implemented metrics linking employee performance to a corporate rewards program.Create and maintain learning solutions for employees in Jamaica, Germany, Tunisia, and the Philippines. These learning solutions include presentations, videos, eLearning, infographics, games, knowledge articles, facilitator guides, storyboards, scripts, voice-overs, and assessments. Perform learning/ training needs analysis Facilitating workshops and Train-the-Trainer sessions

Collaborated with the HR department and leaders to review and improve organizational development plansProvided support to 1000+ employees by way of conflict resolution and mediation. Defined and implemented metrics linking employee performance to a corporate rewards program.

Assisting 50+ clients to improve their satisfaction in life by achieving personal and professional goals.Counseling clients in problem-solving strategiesConducted presentations for 30+ self-development related workshops and webinarsTeaching stress management and mindfulness techniques Leadership Development Program, Agile Academy, Lean Academy, Book Club, Carrer Development Progarm (Local & Global).Collaborated with the HR department and leaders to review and improve organizational development plansSupported Leaders to manage effectively their teamsProvided support to 1000+ employees by way of conflict resolution and mediation. Defined and implemented metrics linking employee performance to a corporate rewards program. Perform learning/ training needs analysis Drafting and driving the Instructional Design strategy for Europe and the North American region Documenting best practices and Instructional Design standard operating procedures (SOPs) Leading and mentoring Instructional Design interns Facilitating workshops and Train-the-Trainer sessions Collaborating with subject experts to develop course content Maintaining project documentation and course folders

Deliver training Programs related to Business and People development as well as advanced softskills & Leadership (within Vistaprint and external (freelancer)). Mentoring and Coaching: (All Managers locally and globally) Team Leads, Back up Leader, Managers (CARE & Non CARE), any employees subscribed within Learning Lab and LEAP Programs, Global CARE Learning Team, Tunis CARE Learning Chamipons (CCO & CDO) … Launch Lean and Agile Academy.Competency Model - Personal & Team development: CARE (CCO, CDO & CARE Learning), Non CARE (Columbus Team, Technology, Marketing, Data Entry, MX Operations…) Develop training program for employee behavioral and competency development. Work closely with management Team to develop training plan and budget. Perform training need analysis across all business units.Have as a primary responsibility to design, build, testing validation and develop training material references, job aids, evaluation including exercises, workbooks, script and computer web based.Conduct detailed needs assessments to adapted instructional content for different levels of learners.Oversaw overall planning, management, reporting and completion of technical training curriculum programs and ensured quality across a wide variety of business unit programs.Collect and analyze collective and individual training needs of employees, identify the talents and upskilling of resources for the sake of their careers development and deliver softskills training.

Lead and develop training in all CARE organizations (Tunis, Berlin, Montegobay and Mumbai).  Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.Adult learning styles and principlesDevelop and organize training manuals, multimedia visual aids, and other educational materials.Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.Project Management:Lead and participate in different projects (Redesign Release Notes, IMU Content Project, Translation Feedback Loop, Operating Norms, Central training Library, Product Inventory).

Lead and develop the CARE Training (in Tunis) internal and outside Vistaprint, Deliver training (sofskills, electronic services, new project...)Lead the launch of new projectsEvaluate and analyze the competencies gap a of the local CARE organization.Coordinate with EFE (Education for Employment organization) in the framework of the WPS program (Work Place for Success) aiming to adapt program content to Vistaprint requirements, provide feedback and ensure follow-up with the technique of Focus Group.Develop training calendar and materials for classroom training. LMS Management (Content implementation, Reports, Users, Learning Plan, Performance management…)Manage onsite training information and maintained e-learning programs.Review and recommend improvements to existing training programs.Conduct and deliver CARE Training such as NH training, Release notes, New modules, Soft skills, Outbound initiatives, Chat, Train the trainer (Tunis, Montego bay, Berlin, Mumbai), IMU (Electronic & Digital Services such us Website, Email Marketing, Business email, domain name, SEO…)….Identify training needs by evaluating strengths and weaknesses, translate requirements into trainings that will groom employees for the next step of their career path and build annual training program and preparing plans.Project manager for some initiatives were I have the responsibility of the planning, procurement and execution of a project, defined start and defined finish; regardless of industry (e.g. Operating Norms, Central training Library, Product Inventory, Feedback Loop…)

Vistaprint

Lead and develop the CARE Training in Tunis (NH training, Release notes, New modules, Soft skills, Outbound initiatives, Chat, TTT (train the trainer) internal and outside Vistaprint, IMU (Electronic Services…)…).Conduct orientation sessions and arrange on-the-job training for new hires.Develop and organize training manuals, multimedia visual aids, and other educational materials..Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.Motivate, develop, and manage people as they work, identifying the best people for the job.Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Adult learning styles and principlesWork closely with the Tunis CARE Management team (Operations, Quality, WFM, Helpdesk and Human Resources) to identify the training needs of care, providing consulting for development of job and center specific CARE training and the define the mid-& long term training needs. Collaborate with the global Learning & Development team to define the global training vision and strategy.Deliver Soft Skill and CARE Management Training, develop and coach the local teams to ensure that the needed long-term skill set is available.Lead the launch of new projects : (Launch of UK Pilot, January 2011 & Mumabi)

Mental Health First Aid Usa, Mental Wellbeing, Certification Expires On 3Rd May 2026

Actp: Advanced Professional Coach (Accredited Coach Training Program), Icf, Advanced Professional Coach, Icf

Lccp – Life Coach Certificate Program Courses

Activities and Societies: LCCP – Life Coach Certificate Program Courses, Online Udemey.

3Rd Annual International Leadership Coaching Summit

Black Belt, Six Sigma

Green Belt, Lean Management & Manufacturing 4.0, Green Belt, Lean Management & Manufacturing 4.0

Green Belt, Lean Management & Manufacturing 4.0- L2M, (Homologation Leadership)

Train The Trainer Certification ( Nlp Techniques & Methods), Train The Trainer Certification ( Nlp Techniques & Methods)

Process Communication Model, Level 2, Process Communication Model, Level 2

Development And Learning Measurement, Development And Learning Measurement

Process Communication Model, Level1, Process Communication Model, Level1

Designing Learning Certificate Progarm, Instructional Designer, Certificate

The Designing Learning Certificate Program covers the ADDIE model to construct learning to achieve results. The focus is on analysis.

Project Management Professional (Pmp), Project Managment, Cerificat Pmp

From 11 to 13 Juin 2014, I learned how to apply the generally recognized practices of project management acknowledged by the Project.

Management Certificate, Management Certificate

Master'S Degree, Sociologie

Master'S Degree, Sociologie

Activities and Societies: AMDRH, Association Tunisennes des sociologues, Unité de recherche Entrepreunariat et ingénieurie soiciale

Storyline Expert Training, E-Learling, Certificate Of Completion.

Activities and Societies: From 2nd August to 5th August 2015.in Interlake System GmbH, August-Bebel-Str. 26-53, 14482 Potsdam.Create.