Christopher Downs Email & Phone Number

Guest Service Supervisor Crowne Plaza at Sawgrass, Sunrise, FlSeptember 2007 to present* Manage each department as MOD 5 nights per week.* Ensure guest and employee satisfaction* Serve as front desk clerk and hotel concierge * Check front office inventory weekly and order supplies* Prepare Hotel MOD and checklist reports nightly.Front Desk Clerk Crowne Plaza Hotel Sawgrass, Sunrise, FlAugust 2005 to September 2007* Ensure guest satisfaction * Check-in and check-out any guest arriving or departing * Assist in booking, canceling, and modifying reservationsSales Associate Famous Footwear Sunrise, Fl April 2002 to June 2005* Receive, sort, and display new shipments weekly* Provide excellent customer service* Answer incoming calls and file complaints with management* Assist with new staff training and hiring* Assign work to floor personnelSpecialties: Hospitality Industry* Trained as PBX operator* Skilled in Opera PMS System * Qualified in Holidex Support * Trained on MSI System * Proficient in Microsoft Word, PowerPoint, and Excel

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  Florida International University - College Of Business

  Hospitality Management