Doyle James, D.Cs Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

United States

In this capacity, I oversee all aspects of Information Technology, serving as the subject matter expert and Head of IT. I develop comprehensive IT policies and manage the entire hardware lifecycle. Collaborating with the CEO, I define the strategic direction and objectives for the IT department. I lead a global team of IT technicians, providing guidance and support across multiple locations and time zones. Additionally, I manage IT and cybersecurity training programs, ensuring staff proficiency and compliance.Some of the key contributions include:* Resolved technical issues across AWS, Google Workspace, Malwarebytes, MAC OS, Windows, Azure, and over 20 other applications through user management, training, and troubleshooting.* Partnered closely with the engineering team to address complex technical challenges and execute projects effectively.* Reduced IT costs by over 30% as Director.* Led the setup of network and physical security for the 29th floor of the PNC Tower.* Worked with CTO on SOC2, ISO 27001, and GDPR Compliance.* Enhanced employee technical support processes, improving response time and user satisfaction globally

Louisville, Kentucky Area

While serving this role, I established and maintained ongoing communication with community agencies and organizations to enhance educational opportunities while building the Early College program, interfacing with sponsors like Jefferson Community and Technical College, CE&S Foundation, James Graham Brown, and the Middle College National Consortium. I addressed and resolved curriculum issues in the Early College program, effectively bridging gaps between high school and college competencies. Additionally, I taught a variety of IT courses, including Computer Repair, Networking, Help Desk, System Administration, GIS, and both basic and advanced Microsoft Office programs such as Word, Excel, Access, and PowerPoint.Some of the key contributions include:* Organized and facilitated Professional Learning Communities and technical meetings, preparing agendas and identifying key participants.* Served as academic advisor for students pursuing careers in technology, providing guidance and support.* Received certifications including Microsoft MCE, MTA, CERTIPORT IC3, CompTIA A+, Network+, and HDI.* Served as School Technology Coordinator from 2005 onwards, overseeing technology integration and support.* Graded Statewide Kentucky Occupational Skills Standards Assessment (KOSSA) Scenario Exams in 2012 and 2013.* Contributed to JCPS Acceptable Use Policy Revision Committee in 2011.* Selected as one of five JCPS employees to assist in 2011 rewrite of Kentucky Business and Information Technology (IT) curriculum.

Doctorate Computer Science, Information Assurance, Gpa 3.84

Ms, Occupational Technical Studies, Gpa 3.5

Bachelor'S Degree, Business Administration And Management, General