Darshan Patel Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Assumed the primary liaison role between our team and the member showcasing unwavering reliability and exceptional professional competence.
• Help conduct weekly and bi-weekly member update calls, facilitating seamless communication and strengthening the relationship.
• Trained and continually mentor four employees, contributing to their professional growth and fostering a cohesive team environment.
• Facilitating a weekly Quality Assurance meeting, spearheading collaborative discussions with the team to review work, make informed decisions, and devise strategies for handling unique situations.
• Lead and oversee numerous item master projects from initiation to completion, exhibiting strong project management skills and meticulous attention to detail.

Dallas-Fort Worth Metroplex

• Helped introduce innovative approaches to enhance productivity and efficiency, resulting in improved daily workflow.
• Quickly developed an in-depth understanding of item master practices implementing efficient methods and processes, which in turn helped facilitate effective collaboration with the member.
• Supervised all daily workflow and ensured all item master work passed through a QA process before being loaded into the client's database.
• Developed and implemented numerous reports to communicate workflow and increase transparency between the member and the team.
• Garnered high praise from the member for exceptional work, establishing a strong and professional working relationship. Received a score of 4 – Exceeds expectations, on internal annual employee review. Promoted to.

Dallas-Fort Worth Metroplex

• Acquire data from primary and secondary sources to ensure accurate and efficient data collection for COVID-19 vaccinations. As a team, input 2000+ individual medical records daily into database
• Analyze and cross-check patient information to determine which COVID-19 vaccine would be applicable
• Utilize eClinicalWorks daily to ensure medical information was transferred securely from software to local and state government databases
• Work with supervisors to run and pull daily reports on the vaccine database to locate errors and discrepancies and resolve them in a timely manner
• Locate patterns in data to help billing and field team operate smoothly

Dallas-Fort Worth Metroplex

• Collected, reviewed, and analyzed data from diverse departments for healthcare testing needs
• Trained staff on technical lab procedures and CGM LabDaq software program usage
• Optimized methods of data entry that create a more efficient experience
• Evaluated medical records to locate information needed for each data entry field, kept optimal quality levels to prevent critical errors and support team performance targets
• Organized, sorted, and checked input data against original documents with accuracy and efficiency and pull reports nightly to help lab technician conduct sample tests

Mobile, Alabama, United States

• Deliver in-depth training to workers in customer-facing roles to promote strong team performance.
• Resolve challenging customer complaints to full satisfaction with excellent interpersonal communication skills, simultaneously promoting brand loyalty and maximizing repeat business.
• Serve and average of 500 customers daily, driving approximately $8000 per day in sales. Won Nappie award for best margarita in 2020.
• Maintain relationships with restaurant distributors to facilitate effective inventory management and implement cost controls as well as contract management, including signing.
• Collaborate with team members with focus on productivity, efficiency, and enhancing customer experience.
• Develop new signature cocktails to support taco bar marketing brand and increase profits.

• Sought out new clients and developed and maintained customer relationships through networking, direct referrals, lead databases, and cold calling.
• Trained and managed new agents from day one to promotion, training included various underwriting and billing software usage and sales techniques.
• Displayed consistent, positive attitude towards customers, team members and other personnel, with ability to adapt during high-stress situations while explaining complex concepts.
• Analyzed needs by assessing coverages and aligning new service and products with individual long term goals in mind.
• Review and sign all contracts, following up on any changes, errors, and missed deadlines, etc.
• Built relationships with clients through active listening and effective interpersonal communication to provide excellent service.

Mobile, Alabama, United States

• Analyze and compare data from different resources to give customers and businesses the best pricing and products available
• Developed and maintained a sales pipeline which helped exceed personal and group metrics by 10% monthly working in conjunction with the field sales team
• Reviewed contract details with customers and researched for errors, modifications, and upcoming deadlines
• Mastered a consultative approach to influence purchase, creating company and brand buy-in while providing recommendations based on customer experience. B2C and B2B.
• Maintained genuine client relationships through email, voicemail, and Salesforce CRM
• Navigated through several databases and software platforms for everyday business purposes

Mobile, Alabama

• Protect and handle thousands of dollars of guest equipment and valuables
• Provide a consistent optimal customer experience, including furnishing information and directions to various areas of property and the local area.
• Work closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Remedy issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Earned the #3 ranking among Marriott hotels for hospitality and service in the entire Eastern US region

Mobile, Alabama, United States

• Collected and documented patient vital signs and monitored telemetry.
• Helped create fitness and exercise programs to help patients recover from chronic diseases and improve overall physical health.
• Demonstrated proper form and monitored patients during exercises.
• Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
• Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.

Mobile, Alabama, United States

• As the front line of the university, managed a multi-line switchboard system for the entire university and its healthcare system, to respond to inquiries and transfer calls to correct departments and personnel with.
• Assisted 30-40 calls in average per hour by answering questions, responding to inquiries and handling telephone requests.
• Received multiple positive reviews acknowledging dedication to excellent customer service and meeting productivity expectations.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Searched relevant directories to find contacts, email addresses, and any other relevant information.

Masters Of Science - Ms, Kinesiology And Sports Physiology

Graduate Teacher - Effectively created, curated, and communicated a variety of undergraduate courses to achieve student engagement and.

Bachelor Of Science - Bs, Kinesiology And Sports Physiology

Activities and Societies: Tau Kappa Epsilon - NuMu Chapter, SGA, Pre-Physical Therapy Club, Order of Omega Honor Society