Danny P. Email and Phone Number

eBusiness / eCommerce

● Managed / Developed trusted advisor relationships with key customer management and personnel ● Structured efficient and timely product delivery unique to individual customer requirements ● Assisted company owner troubleshooting high severity requests or issue escalations ● Operated as lead point of contact selective to key account inquiries, needs and requests ● Proved skillful management of multiple projects, in the absence of compromising attention to detail

Developed and retained a significant and diverse customer base through continuous acquisition and strategic maintenance of existing customers. ● Performed cold calls on prospective clients via a proprietary customer relationship management system, telephone, email and in person ● Engaged with prospective client and maintained the customer relationship throughout entire sales process & follow-up to ensure successful transaction and customer satisfaction ● Conducted professional-level presentations of Peterbilt commercial heavy & medium duty trucks, truck features, benefits, cost savings and related services ● Interfaced weekly with division Sales Manager, and maintained weekly call report and CRM database ● Traveled strategically throughout assigned territory calling on regular and prospective customers ● Participated in the Tennessee Truckers Association to maintain frequent customer interactions and garner advanced knowledge of federal, state & local laws, trends & best practices

Instrumental in developing, growing and operating a licensed & authorized, premier Shell Oil distributorship serving Southeast Tennessee, North Georgia and North Alabama Responsibilities included, but were not limited to: ● Growing successfully lubricant sales at a rate of 15-20 percent annually ● Sourcing and aligning superior vendor partnerships exceeding customer expectations ● Establishing and coordinating customer-relations programs and activities achieving customer loyalty and retention ● Responding to all technical customer inquiries, needs & environmental demands providing cost saving recommendations via painstaking analysis, lubrication surveys & superior lubricant knowledge ● Purchasing and managing all lubricant, lubrication equipment and chemical inventory preserving optimum cash flow while maintaining ample customer supply ● Scheduling and optimizing on-time delivery schedules and practices ensuring customer wants, needs & demands are routinely met without fail ● Developing and controlling company’s accounting system providing immediate P&L reports, expenditures, inventory reports, product costs and specific customer pricing ● Directing daily company operations reflecting and displaying a high level of professionalism and fluidity ● Designing and maintaining a professional-level company website enabling customers to retrieve MSDS’s, oil analysis, product information and related resources

Assisted HR Director in the formation and development of a Human Resources department that supported 10 plants and over 900 employees. ● Developed and communicated HR policies and procedures ● Sourced, recruited and assisted in hiring qualified non- exempt external candidates ● Coordinated compliance with Federal, State & Local regulations; primarily OSHA, FMLA, ADA, & DOT ● Responded to human resource-related inquiries ● Maintained training program schedules and records for 85 sales representatives ● Prepared and maintained employee handbook ● Developed non-exempt employee orientation program ● Communicated and interpreted company benefits plans ● Participated in the development of the performance management system ● Provided guidance and counsel to employees

● Formulated, documented and updated training needs for staff enabling them to improve skills and achieve work objectives ● Assisted Program Director in interviewing applicants for employment to ensure quality of personnel ● Provided individual counseling, admissions and referral services for clients in a substance abuse treatment center ● Established and implemented treatment plans in order to motivate clients to reach treatment objectives