Devin Ballard Email & Phone Number

San Francisco, California, Us

• Serves as a Senior Solution Consultant & Scrum Master to teams responsible for delivering enterprise cloud technology solutions. Previous clients include the U.S. Department of Health & Human Services, the U.S. Federal Drug Administration, & the National Telecommunications and Information Administration• Plays a strategic role by applying 5+ years of experience in leading & supporting initiatives to drive Practice/Product expertise within the Public & Private Sectors. Helps manage client relationships & is accountable for the day-to-day operational tasks, & successful delivery of project requirements. Experienced working on teams within both an Agile & Kanban project management framework. Creates & executes client requirements & revises as appropriate to meet evolving client needs. Documents future state business processes using user stories & process flows. Works alongside other Project Managers, Consultants, & Solution/Technical Architects to gather requirements, design, develop, configure, test, & deploy large-scale enterprise solutions.

San Francisco, California, Us

• Contributed to teams responsible for delivering enterprise cloud technology solutions for Federal Government & agencies such as the U.S. Army AIE Department of Defense & the U.S. Department of Health & Human Services. • Contributed to teams through Scrum team management, JIRA management, requirement discovery, business/salesforce design, configuration, training, & post-deployment User support. Trained new Business Analysts & conducted interviews with new company candidates. Participated in bi-weekly presentations with product stakeholders to demonstrate efforts made to meet Sprint deliverables. Utilized Salesforce product knowledge, industry experience, consulting experience, & knowledge of the client’s business to deliver the customer’s ROI.

San Francisco, California, Us

• Stood as a Business Analyst to teams responsible for delivering enterprise cloud technology solutions. Past customers include Non-profit organizations (American Case Management Association, National Association of Music Merchants), Federal Government agencies (U.S. Department of Agriculture, U.S. General Services Administration), & Private Sector Partners (Fonteva, inc.). Assisted with commerce business strategy decisions, requirements gathering, & scoping. Worked alongside other Consultants & Solution Architects to design, develop, configure, test, & deploy Salesforce solutions. Led User Acceptance Training sessions aimed at preparing employees and influencing system adoption.

Washington, Dc, Us

• Held the position of the single point of contact for all Tier I & II technical incident support requests. Managed incident support records from submission to final resolution. Was responsible for installing, troubleshooting, & testing software, hardware, & network requests. Communicated & escalated organizational-wide service failures aimed to reduce the number of affected users & operational downtime. Assisted with the on & off-boarding of users consisting of account/email creation & security group access through MS Office 365, Active Directory, & Google Admin console.• Was an active Scrum team member for an internal mobile-working deployment project. Helped to develop, document, & deliver project deployment processes & end-user adoption/training materials. Worked with the Scrum Team to help identify business gaps, collaborate with other project teams, identify blockers, & meet phase requirements. Proficient with the following tools: Salesforce, SCCM, Client Center, Remote/VPN connections, WebEx, Jira, SharePoint, Condeco, Cisco Jabber, Virtual Machine management, Windows 7 & 10, & Apple Macs.

Washington, Dc, Us

• Acted as the AV technical support lead for both virtual & in-person meetings. Speakers included the AAMC Chief of Staff, Mayor of the District of Columbia, Director of NIH, US Senators, US Congress members, University Deans, executive board members, & licensed doctors.• Was responsible for the O&M of all AV equipment for large/small-scale events such as AAMC’s Board of Governance & their Annual Learn, Serve, Lead conference. Assisted equipment vendors with event space installation & testing. Worked alongside the IT department regularly to implement & develop long-term strategies for corporate AV technology needs. Proficient with the following tools: Crestron Toolbox, Crestron VTPro, Crestron Fusion RV, ClearOne Converge, Christie tiles, RevoLabs, Extron scalers, Condeco Scheduler, FM Ticketing Systems, Cisco Jabber, Cisco WebEx, & Microsoft Outlook.

Virginia Beach, Va, Us

• Was accountable for scheduling talent auditions, reviewing demo submissions, studio O&M, company website launch activities, employee on/off-boarding, & overseeing the audio department's daily operations. Became efficient in microphone placement, gain staging, signal flow, audio sends (mono/stereo, multiple studios, source connect), internal/external studio routing, phone patching, sound design, & recording/mixing/editing/posting commercial demos. Served as Team Leader of the company's first ever, “Intern Experience” Video Project. Was responsible for film script development, production scheduling, pre/post production directing, and audio/video recording of intern interviews.

Bachelor Of Business Administration (B.B.A.), Management

Associate Of Science (A.S.), Science & Business Administration