It Analyst
CurrentDiagnosing and resolving hardware and software issues across 12 branches nationwide.• Monitoring cybersecurity with SentinelOne to ensure data protection.• Managing Windows deployments using PDQ for streamlined updates.• Maintaining company server and network infrastructure.• Adding and updating data in the company ERP system.• Creating automated hardware testing applications using Microsoft Power Automate and C# scripts.• Implementing online help desk system, authoring support articles.• Designing warehouse signage and branding.• Updating and managing content of company WordPress website.• Setting up systems for CAD development and machining.