Accomplished Senior Director of Operations | Pioneering HR Initiatives for Enhanced Employee Engagement🔹14 years of driving operational efficiency and implementing strategic initiatives to achieve business objectives in the hospitality & healthcare sectors. 🔹Brings a deep understanding of organizational dynamics and a passion for optimizing employee performance and engagement. 🔹Strategic collaborator skilled at building relationships and fostering a positive work culture to enhance employee satisfaction and retention. 🔹Committed to aligning HR strategies with business goals to drive sustainable growth and success.Key Career Highlights:* Managed an annual sales budget of $37M and delivered a project with a budget of $1.4M* Led a team of 8 DMs, 34 GMs, and 12 direct report stores, overseeing 520 team members.* Oversaw 8 vendor accounts, ensuring optimal vendor management at Tim Hortons.* Developed and implemented a successful assistant and general manager in training program.* Reduced overtime by 180 hours per week and reduced turnover by 60% at the store level. * Acquired 28 locations and 2 new builds in two years, aligning the existing team and managers with our standards, culture, and expectations to drive results.CORE COMPETENCIESRecruitment | Training & Development | Employee Relations | Performance Management | Talent Acquisition | Compensation & Benefits | Organizational Development | Labor Relations | Diversity & Inclusion | Compliance | Succession Planning | Employee Engagement | Change Management | Leadership Development | Workforce Planning | Employee Retention | Coaching & Mentoring | Career Development | P&L review | Budget Development | Project Management | Culture Creator Let’s Connect!Contact me if you’re passionate about driving operational efficiency and fostering positive work cultures.