● Provided IT support for Windows laptops and Apple cell phones to end users in administrative offices● Provided IT support for manufacturing end users which included Dell thin clients, terminal servers, and other computers/devices ● Provided IT support for C-suite level administration and their staff ● Responsible for maintaining printers and print servers for entire Portland HQ office and factory● Implemented SCCM usage across entire global company to unify computer user experience then maintained those servers● Managed the transition of the Portland HQ administration and manufacturing building to Canon printers with minimal/no downtime for end users● Build, tested, repaired, troubleshot, and ordered Dell laptops and CAD desktops for usage by end users● Triage tickets using ServiceNow, then later TrackIt! ticketing systems to prioritize help requests● Created detailed documentation and created a repository open to all to empower end users to fi nd simple fixes on their own● Functioned as escalation path for any challenging issues teammates were unable to resolve● Responsible for adding new users to AD/Azure/O365 and providing access, permissions, and soft ware● Responsible for removing departing users from AD/Azure/O365 and restricted access as appropriate● Support Infrastructure team as requested, this included assisting with upgrades, updates, migrations, and any other day-to-day operations● Support storage/backup issues regarding on-prem/cloud storage including: CommVault and OneDrive and helped end users with transition to cloud storage/backups● Reverse engineered in-house legacy soft ware and documented how to utilize in the future● Implemented a digital signage program via Xibo to display important information at all relevant locations across the globe and to provide manufacturing valuable information regarding metrics/goals in real time● Setup and supported weekly company wide Kaizen meetings to ensuring video and audio were working properly

● Created detailed and well illustrated documentation for building and testing experimental hardware/soft ware for a production line ● Created detailed and well illustrated documentation for building and testing bulk computer/laptop projects for large events like IDF, Blizzcon, E3, etc.. ● Supported production line during building and testing to ensure clarity ● Functioned as an escalation path for production line while building or testing equipment ● Prepared systems for events ensuring proper operation of hardware then configured soft ware as needed for usage using tools like Ghost, MDT, and Clonezilla● Prepared systems for internal testing of new experimental hardware/soft ware● Supported members of team to ensure all set goals were achieved● Triage help tickets via SharePoint to ensure proper urgency levels are met and addressed as needed

Built, configured, and tested thin clients using Ubuntu and Windows 7 ThinRemoved malwareTroubleshot and diagnosed computer issues