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Don Harwood is listed as Scrum Master at Avēsis Incorporated at Avēsis Incorporated, a company with 384 employees, based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at avesis.com and a matched LinkedIn profile for Don Harwood.
Don Harwood previously worked as Scrum Master at Avēsis Incorporated and Call Center Systems Administrator at Avēsis Incorporated. Don Harwood holds Bachelor Of Science, General Engineering Core Curriculum; English from United States Air Force Academy.
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AeroLeads found 1 current-domain work email signal for Don Harwood. Compare company email patterns before reaching out.
Currently, I am a Scrum Master for Avesis Incorporated. As a servant leader, I coach my team on Agile principles and practices and support my team by identifying and eliminating impediments to our goal of continuous flow and relentless improvement. I am a proven leader and manager who has achieved positive results in customer service, business operations, corporate recruiting, and aircraft maintenance programs. I have led organizations of over 200 people and been responsible for multi-million dollar budgets.Specialties: attention to detail, application development, logic, reporting, budgeting, coaching, customer relations, customer service, editing, hiring, leadership, logistics, performance analysis, personnel management, presentation skills, problem solving, process engineering, procurement, project management, quality, recruiting, safety, supervisory skills, teaching, telephone skills, trend, upgrades, workflow analysis, microsoft office, Jira, Confluence
Listed skills include Leadership, Program Management, Training, Team Building, and 14 others.
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A career timeline built from the work history available for this profile.
Phoenix, Arizona, United States
- Servant Leader for a 9-person development team responsible for the ongoing functionality and programmatic enhancements of two mission critical applications- Coaches and educates the team on Agile principles and practices enabling the team to become self-organizing, self-managing, and high-performing- Facilitates communication, coordination, and.
Phoenix, Arizona Area
- Maintains, supports, troubleshoots, and improves all Call Center technology to include the Customer Relationship Management software (HEAT), the call recording and quality monitoring solution (Call Copy, Uptivity, Discover), and the Automatic Call Distributor and Interactive Voice Response systems (Mitel and inContact)- Supports the design and.
Phoenix, Arizona Area
- Responsible for skill development, schedule adherence, and overall performance of a team of CSRs to ensure the delivery of excellent customer service and member advocacy- Researched and resolved escalated issues from members and providers- Collaborated with other departments to continuously improve company policies and procedures to provide the best.
Prince George, British Columbia
- Directly supervised a team of 16 to 22 call center agents. Served as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments.- Discretely handled inquiries regarding a consumer's credit history and eligibility for service. Effectively processed the activation of accounts and services.
Oakland, California
- Managed overall store operations to include personnel, product procurement, merchandising, and customer service. Led, supervised, and trained Sales Associates and Supervisors.
San Francisco, California
- Maximized profitability through the management and development of staff while focusing on customer service. Accountable for 18 people and $1.1 million in targeted revenue.
Travis Air Force Base, California And Sacramento, California
- Monitored production in all recruiting programs and developed plans of action to ensure success. Implemented recruiting programs, goal allocation, and the competition system.- Managed logistical, information management, personnel, and budget support. Managed a 65-vehicle fleet, a 41-office real estate program, and an annual budget of over $1.01 million..
Other employees you can reach at avesis.com. View company contacts for 384 employees →
Lisa Katilus
Colleague at Avēsis Incorporated
Smithtown, New York, United States, United States
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Malinda Garcia
Colleague at Avēsis Incorporated
Avondale, Arizona, United States, United States
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Anthony Masotto
Colleague at Avēsis Incorporated
Mission Viejo, California, United States, United States
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Gwen Holzworth
Colleague at Avēsis Incorporated
San Antonio, Texas, United States, United States
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Linda Chirichella
Colleague at Avēsis Incorporated
New Market, Maryland, United States, United States
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Misty Franklin
Colleague at Avēsis Incorporated
South Point, Ohio, United States, United States
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Kwang Kim
Colleague at Avēsis Incorporated
Owings Mills, Maryland, United States, United States
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John Giles
Colleague at Avēsis Incorporated
Cockeysville, Maryland, United States, United States
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MG
Matthew Grauwiler
Colleague at Avēsis Incorporated
Alexandria, Virginia, United States, United States
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LM
Lupe Mendez
Colleague at Avēsis Incorporated
United States, United States
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Quick answers generated from the profile data available on this page.
Don Harwood works for Avēsis Incorporated.
Don Harwood is listed as Scrum Master at Avēsis Incorporated at Avēsis Incorporated.
AeroLeads has found 1 work email signal at @avesis.com for Don Harwood at Avēsis Incorporated.
Don Harwood is based in Phoenix, Arizona, United States while working with Avēsis Incorporated.
Don Harwood has worked for Avēsis Incorporated, Avesis, Acs, Cost Plus World Market, and Bowne Business Solutions.
Don Harwood's colleagues at Avēsis Incorporated include Lisa Katilus, Malinda Garcia, Anthony Masotto, Gwen Holzworth, and Linda Chirichella.
You can use AeroLeads to view verified contact signals for Don Harwood at Avēsis Incorporated, including work email, phone, and LinkedIn data when available.
Don Harwood holds Bachelor Of Science, General Engineering Core Curriculum; English from United States Air Force Academy.
Don Harwood is listed with skills including Leadership, Program Management, Training, Team Building, Customer Service, Recruiting, Coaching, and Management.
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