Salesforce technical manager responsible for the discovery, architectural solution proposal and implementation oversight of different projects regarding mainly a combination of Sales cloud , Service cloud, Marketing cloud and Commerce Cloud.

Reach us at: https://tmd.al/∙ Identifying market opportunities ∙ Developing business plans and forecasts∙ Participating in early marketing activities to build brand awareness for the company.

∙ Implementation and maintenance of Salesforce customizations including configuration, custom fields and objects, layouts, workflows, process builder, flows and validation rules for a team of +200 users.∙ Create and maintain documentation on processes, policies, protocols, application configuration and help-related materials for users as applications are developed∙ Create and maintain reports and dashboards∙ Change Set packages preparation∙ Set-up and maintenance of Service… Show more ∙ Implementation and maintenance of Salesforce customizations including configuration, custom fields and objects, layouts, workflows, process builder, flows and validation rules for a team of +200 users.∙ Create and maintain documentation on processes, policies, protocols, application configuration and help-related materials for users as applications are developed∙ Create and maintain reports and dashboards∙ Change Set packages preparation∙ Set-up and maintenance of Service Cloud processes.∙ Triggers and API integrations Show less

Founded by the Bundesministerium für wirtschaftliche Zusammenarbeit (BMZ) and implemented by GIZ the programme offered me the possibility to get an insight and the know-how in the Marketing and IT field in top leading German companies.

∙ Assist & manage social media campaign for LinkedIn and Twitter communities.∙ Writing and publishing articles for social media purpose.∙ Research & contact different international media to facilitate PR strategy implementation.∙ Craft company-wide newsletters, update employee’s portal.

Plan, set up and execute international market research and mystery shopping projects for leading German companies in Automotive and Retail Sector.∙ Selection, training and support of testers. Field control and quality control.

∙ Develop the sales strategy for the company in line with company objectives and Coordinating marketing campaigns with sales activities∙ Craft and implement social media B2B marketing campaigns ∙ Manage lead generation through Custom CRM, web site development, content curation and creation.