 Special projects management for Account Management and Sales efforts Establish goals for marketing efforts Train and Supervise CS staff Determine KPIs needed to achieve goals Manage client-facing partnerships

• Process documentation consulting in the manufacturing environment (ISO 9001:2015 business)• Creates dynamic inventory management and market research databases (SQL & VBA programming)• Developed a program to automatically ensure regulatory compliance for emergency preparedness• Proofreads technical reports and plans submitted to county and state government agencies• Edited a non-fiction book on breast cancer and the medical community• Revised and qualitatively evaluated a book on active citizenship

Developed automatically recurring reports to monitor various metrics including work completion and budget / forecast spending.Gathered, organized, and provided data data analysis and support for stakeholders in various departments.

• Helped financially manage EIMA Mainline and Manhole Projects ($130M annual budget) including project closeouts, contracting matters, metric reporting, and unit cost analysis and forecasting.• Developed and managed invoicing method to assist in the Public Relocation Department to recover over $30-million in reimbursable work. • Works with stakeholders to help ComEd recover $300K in cable reel deposits.• Creates tools and assists in data analysis for material reconciliation.

Make sound decisions in a fast-paced, high-stressed environmentManage a crew of up to 30 employees, adapting management style to fit individual crew strengths and weaknesses Responsible for the safe passage of up to 1,200 passengers daily Possess a comprehensive understanding of regulations governing maritime activitiesTrain crew members in safety protocols, including emergency response procedures, man overboard exercises, fire management, and abandon ship drillsResponsible for the repair and maintenance of four speed boats during off-seasonResearched and wrote the Seadog Narration Guidebook for company docents

Over five-year period, took on increasing levels of responsibilityManaged operations for public and privately chartered events, responsible for 6 person crews and 400 passengersAssisted in training employees for promotionSupported the mechanical upkeep of boats up to 150 feet in lengthDeveloped the Company script for tour guidesPerformed ticket sales and bartending

Streamlined product inventory handling system by writing a computer program to automatically track ordersAccountable for taking orders, billing and shipping supplements to patientsResponsible for inventory management, accounts payable / receivable and general office duties

Responsible for timely audio editing, fact checking and occasional interviews with news makersSupported live broadcasts and 24 hour newsroom operationsAssisted reporters by chasing leads and tips on breaking news stories