Daniel Miller Email & Phone Number

Boston, MA, US

Boston, MA, US

Brookline, Massachusetts, United States

I successfully developed a succession plan and led a major culture transformation for a family-owned technology firm, boosting employee morale while ensuring a seamless transition process. I also conducted a compensation analysis and introduced performance-based pay structures, aligning compensation with industry standards, which significantly improved.

Ithaca, New York, United States

Published research study under the guidance of Beth Flynn-Ferry (Executive Director of CAHRS) focused on how firms are rethinking talent strategies to remain competitive in the post-pandemic business environment.- Conducted in-depth HR research on HR Strategy, Talent Management, HR Business Partnership, Total Rewards, Employee Engagement, HR.

Davidson, North Carolina, United States

I supported the D&I team by uncovering opportunities for reducing attrition and increasing engagement, action planning, and status tracking for two keynote D&I events with in-person and virtual participants and developing new onboarding programming to boost early feelings of inclusion and belonging.- Enhanced talent onboarding programming by developing a.

Boston, MA

Strategic Business Partner to the VP of Business Operations, trusted confidante, and advisor to C-level executives and senior LOB and G&A leaders—global lead for people operations projects, strategy implementation, and process improvement.- Advised executives on operational strategies to optimize efficiency, reduce costs, and improve overall performance..

Boston, MA

Business Partner to the Director of Solution Design and Implementation. I collaborated with senior leaders to enhance deliverables, establish consistent delivery practices, and explore additional avenues to scale service operations. Promoted within ten months to fill a business transformation/process improvement role in the newly created Business.

Littleton, MA

I utilized Cognos to develop an interactive performance management dashboard for 20,000 sales employees, providing real-time insights into their performance. Additionally, I created a predictive turnover dashboard for the software group, leveraging historical data and risk factors to accurately forecast attrition. This tool helped inform proactive employee.

Boston, MA

Partnered with Clients, Product Management and Engineering to deliver a top-quality customer experience.- Closed over 95% of all new support cases per week with over 99% customer approval rating (100+ cases)- Used data-driven approach for feature development, achieving a 20% increase in on-time feature delivery.- Led efforts to improve data migrations.

Boston, Massachusetts, United States

- Oversee the 20+ non-professional staff in the Student Center.- Interact with hundreds of students and groups in the Student Center.- Manage three to four special events per shift.- Open /Close building- Secure building in case of emergency. Has had at least one fire evacuation while on duty.

- Lead generation / cold calling- Conducted in-depth market research to identify emerging industry trends and competitor strategies- Utilized marketing analytics tools to collect and analyze data

Waltham, Massachusetts, United States

- Recognized by management and given an offer to extend Co-Op for an additional three months- Worked with the Desktop Support manager to provide solutions for over 300 in-house clients- Helped manage the on-site system warehouse and helped track incoming and outgoing systems- Managed the set-up and activation of new computers for clients (typically around.

Fall River, Massachusetts, United States

- Provided Sales service to call-in customers. Accepted calls from 200+ customers per 8-hour shift. - Maintained a 37% call-in sales ratio. Enrolled 97% of accepted calls over a 3-month period in the Starwood membership program.- Booked hotel rooms for organizations. Required data retrieval skills in an extremely time-sensitive sales situation. - One to.

Dartmouth, Massachusetts, United States

- Recognized as Crew Member of the Month for seven consecutive months ( Sep 2005 - Mar 2006)- Certified Customer Service Expert

Milr, Human Resources And Organizations

Activities and Societies: Graduate Student Association (GSA) VP of Student Experience & Engagement Member of Human Capital Association.

Bachelor Of Science In Business Administration, Social Entrepreneurship, Entrepreneurship And New Venture Management

Activities and Societies: Dean's List, Husky Energy Action Team, NU Vegetarians United, Beta Theta PiBuilding Manager at the Curry Student.

High School Diploma

Activities and Societies: National Honor Society, Forensics and Debate club, Football Team, Lacrosse TeamReceived excellence awards in.