Associate - www.optimo.latWe help companies to take action inside their processes and strategies, from the clear and actionable feedback of customers.- We design and develop Net Promoter® System and customer experience projects- We promote existing NPS® projects to an enhanced level.- We help companies to take appropriate actions (Closing the Loop), so as to establish their customers at the heart of the organization. (Neutralize Detractors and mobilize promoters)- The outcome; we help to drive sustainable organic growth and contribute to the performance of our clients by increasing their levels of loyalty and brand satisfaction ( promoter customers)