• Ford Motor Company – Vehicle Control - Product Development - Global Vehicle Transportation• Review and streamline departmental processes to develop improved control within functional group.• Improve existing forms to adhere to corporate purchasing guidelines.• Utilize existing metrics to identify improvement areas within department. • Focused on Vehicle Imports and Exports to identify process improvements and implement new processes and forms to expedite exports more effectively and efficiently

• Hired, trained, and managed delivery drivers utilizing industry specific guidelines and regulations.• Hired, trained, and managed dispatchers to effectively communicate customer requests to meet and exceed the customer expectations.• Hired and managed fleet mechanics to ensure vehicles adhered to OSHA, FMCSA, and DOT regulations and standards.• Identified opportunities for safety improvement by developing and communicating company specific policies and procedures focusing on OSHA, FMCSA, and DOT regulations to improve safety and health results and reduce associated costs.• Identified, developed, implemented, and monitored operational results to develop scorecard information to evaluate the effectiveness of operation to assist in the direction of business and revenue growth, operational cost analysis, and adherence to safety regulations.• Enhanced communication with external customers to assess quality of service to propose and implement internal processes and procedures to improve customer experiences.• Collaborated with multiple departments to effectively implement logistical software to provide transparency, accuracy, and accessibility of operational information to improve internal and external customer relationships.• Negotiated with vendors to establish reduced pricing for vehicle maintenance.• Collaborated with Sales to develop improved relationships with external customers by providing company specific action plans to enhance service expectations.

• Hired, trained, and managed teams of managers, administrative clerks, quality clerks, and package handlers to use company suggested methods, procedures, and policies to provide timely delivery of customer tendered packages focusing on qualitative results. • Managed a team of diverse vendors in the form of independent contractors, and business entities to support and maintain the corporation’s expectation of delivery service and facility appearances.• Monitored the effectiveness of the operation by utilizing corporate and regional implemented written communication to determine and implement forecasts to meet and exceed customer expectations relating to service operations• Monitored the effectiveness of the operation by utilizing corporate and regional developed documentation to control and improve the quality of service to meet and exceed customer expectation.• Reviewed financial information to manage costs of operation, develop budgetary proposals, and analyze costs associated with specific operational functions to focus on budgetary adherence and cost reduction.• Managed facility operations by developing and monitoring local vendors to adhere to corporate purchasing guidelines and expectations. Negotiated purchasing agreements with local vendors in adherence to corporate guidelines.• Monitored the risks of the operation by utilizing corporate implemented assessments focusing on government regulations. Developed action plans to reduce and avoid risks associated with operational oversight. Ensured completion of assessments and trained supervisors to utilize corporate assessments to focus on risk reduction and avoidance.• Collaborated with national team to develop, implement, and monitor training procedures related to package handler behavior as it relates to damage reduction. • Facilitated regional team to develop, implement, and monitor improvement processes related to loss associated with vendor delivery service to improve customer experiences.

• Hired, trained, and managed teams of supervisors, administrative clerks, quality clerks, and delivery drivers to use company suggested methods, procedures, and policies to provide timely delivery of customer tendered packages focusing on qualitative results. • Managed facility operations and oversaw two satellite operations using corporate and regional guidelines to monitor effectiveness. • Monitored the effectiveness of the operation by utilizing corporate and regional implemented written communication to determine and implement forecasts to meet and exceed customer expectations relating to service operations.• Monitored the effectiveness of the operation by utilizing corporate developed documentation to control the quality of service as expected by customer.• Reviewed financial information to manage costs of operation, develop budgetary proposals, and analyze costs associated with specific operational functions to focus budgetary adherence, cost reduction and profitability.• Collaborated with local and regional sales department to develop business relationships with external customers to provide education relating to international shipping and business growth.• Supported and implemented facility relocation and improvement to provide qualitative operational enhancements.• Proposed, supported, and implemented internal service changes to improve qualitative operational enhancements for satellite operations.