Daniela Pulfer Email & Phone Number

Geneva, Switzerland

County Cork, Ireland

• Helped bridging the gap between marketing and sales by providing the ultimate customer experience.
  
• Hands-on client interactions within Dell Technologies Tech Store and Web Contact request mainly within the Infrastructure Solutions Portfolio.
  
• Global cross-functional and cross-segment interactions with representation of Inside Sales, Field Sales, Channel, Corporate and Digital Marketing and Management Team.
  
• Participated in different CRM and Web Integration project, testing and acting as SME for Digital Sales Processes.
  
• Coaching and training new team members and on processes and effectiveness within the Job.
  
• Established several processes for Digital Inbound Sales across EMEA, MENA and LATAM.

County Cork, Ireland

• Supported Maintenance Renewals and Business Development for Simplivity's Hyperconverged Systems, covering Germany, Austria, Switzerland and Brazil.
  
• Promoted Simplivity and its Technology in various Tech Exhibits and Networking Events.
  
• Played an integral role in Marketing initiatives within the regions I supported.

Cork, Ireland

• Managed the ECD (Enterprise Content Division) Support Sales & Renewals business for all EMC ECD Enterprise customers in Germany, Austria, and Switzerland. The key products were Documentum Content Management and.
• Worked directly with customers, partners, and EMC Field Sales in-country to renew software maintenance contracts and pro-actively up-sell additional services.
  
• Consistent overachievement of quarterly objectives

Cork, Ireland

• Supported the Account Specialist Globally.
  
• Led and supported a local Team of 9 people in Ireland.
  
• Inspired and managed the team in operational improvements, increasing overall productivity. Reviewed processes and implemented solutions.
  
• Created an environment oriented by trust and open communication.
  
• Primary Duties were divided into the following tasks: People Management, Service Training and Quality, Working with Senior Management, Process Expertise, and Global Lead consistency.
  
• Escalation management for EMEA Region

Faro Area, Portugal

• Ten years of experience in the Hospitality Industry - with in-depth knowledge in Lodgment and Hotel Management.
  
• Handled employee scheduling to ensure adequate, cost-efficient shift staffing.
  
• Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
  
• Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.

Certified Professional Diploma, Project Management

Grade NFQ Level 8 Programme Structure: A blend of realistic projects, exercises, lectures and discussions structured around strategic.

Certificate In Leadership & Management, Major Award - Ilm4

Awarding Body: Institute of Leadership & Management Modules & Assignments: * Developing Your Leadership Styles * Developing Individual.

Cpd - Diploma (College Of Business), Business Innovation & Digital Transformation, Nfq Level 8

Learning Journey & Assignments: * Becoming a Digital Organisation * Harnessing the power of Cloud Computing, Data Analytics and APIs *.

Education record