Helping a Unique Social Enterprise scale its operations and build robust supporting frameworks and best practices for social enterprise business operations.https://unisus.com.au/

Improvement projects

A program of transformational works is underway to improve foundational customer service• Scoped efficiency projects for a projected $3.6mill per annum saving in quoting, service discipline, inventory controls and purpose alignment • Co-envisioned the roadmap for service excellence, defining service metrics, scoped and built an E-despatch system, proof of delivery• Incepted a proactive project management office (PMO), anchoring project excellence… Show more A program of transformational works is underway to improve foundational customer service• Scoped efficiency projects for a projected $3.6mill per annum saving in quoting, service discipline, inventory controls and purpose alignment • Co-envisioned the roadmap for service excellence, defining service metrics, scoped and built an E-despatch system, proof of delivery• Incepted a proactive project management office (PMO), anchoring project excellence, risk management and strategic oversight.• Drove a deep-dive analysis of a multi-million-dollar quoting resource steering its evolution into a centralised powerhouse.• Hard saved $5.2M of surplus dead stock through in-depth inventory analysis and a warehouse operations optimisation project.• Advisory Group, set up to provide feedback directly to Group CEO Show less

Customer obsessive projects in Hospitality and food supply chain - DIFOT metric build with Top Cut meats- CBD restaurant turnaround project - Service, new menu offer and catering - Artistic Catering - Planning, prep and delivery of large catering contract jobs - dispersed locations

Calendar Club is a 200-site seasonal retail chain that is the largest “pop up” retailer in Australasia. I led a great team. - Sales growth of 51% + EBITDA growth of 58% over 5 years against the retail trend. - 5 consecutive years of record sales and record EBITDA growth - Successfully launched https://calendars.com.au/ - Distribution capacity increase of 240%. Removed waste in our supply chain, process improvements and picking re-design. - Leveraged Landlord… Show more Calendar Club is a 200-site seasonal retail chain that is the largest “pop up” retailer in Australasia. I led a great team. - Sales growth of 51% + EBITDA growth of 58% over 5 years against the retail trend. - 5 consecutive years of record sales and record EBITDA growth - Successfully launched https://calendars.com.au/ - Distribution capacity increase of 240%. Removed waste in our supply chain, process improvements and picking re-design. - Leveraged Landlord relationships and scale capability to grow sites and reduce rent PSM by 14% across a 200 site portfolio - Increased Store Operator return rate from 13% to 74% with mutually beneficial financial structure and great partner collaboration - together - New concept Business case and trials of 2 concepts Show less

Projects ran concurrently with GM roleProject - E-Commerce platform www.calendars.com.auProject - ERP rollout/s SAP migration to Pronto - Implemented Agile with Lean process to drive continuous development flow - Managed scoping & tendering process, business case development with a $1.1mill budget - Facilitation of requirements gathering, UAT and amendments - Delivered project $320K under budget by 29% - End to end commercial web platform with 4800 unique titles… Show more Projects ran concurrently with GM roleProject - E-Commerce platform www.calendars.com.auProject - ERP rollout/s SAP migration to Pronto - Implemented Agile with Lean process to drive continuous development flow - Managed scoping & tendering process, business case development with a $1.1mill budget - Facilitation of requirements gathering, UAT and amendments - Delivered project $320K under budget by 29% - End to end commercial web platform with 4800 unique titles - Sprint management and iteration planning - Backlog grooming in concert with priority shifts after showcase/retrospective - Integration preparedness with 200+ bricks and mortar sites Show less

Project ran concurrently with GM roleProject - Supply chain/merch planning transformation project – PRINCE2 framework - Introduction of lean principles and Kaizen continuous improvement - Re-engineer of supply chain capability for stock - Improvement of picking inaccuracy from 4.1% to 0.7% - Improved picking volume capability by 36% with improved flow and process

Leading, supporting and influencing a group of Franchisees - Leading Franchisees in best practice and consistent representation of brand - Influencing best practice operations through great people management - Helping Franchisees grow their Business sustainably - Ensuring Brand Standards are upheld with strong operational performance