Dr. Ganesh Sethi

Dr. Ganesh Sethi Email and Phone Number

Chief Customer Officer - at Invince || 40 under 40 Leader in Learning Technology || @ Invince (formerly UpsideLMS)
Dr. Ganesh Sethi's Location
South Delhi, Delhi, India, India
About Dr. Ganesh Sethi

Ganesh is a strategic thinker, practical achiever who believes in ideas, whether BIG or small; he is just passionate about his goals, projects and customers. Having exclusive belief in building customer success and continuous improvement strategies; he firmly trust that, the best business solutions are #BEST only when customers are able to achieve measurable business outcomes. Ganesh has been there and doing that! Whether, it is do with customer relationship, operations or solutions meant for his customers or fellow colleagues, he has always tried to LEAD from the front having no title attached to him. Always looking forward to support and lead to collaborative brilliance with his stakeholders has helped him think out-of-box and therefore, radiate value to his customers and acquaintances. Having spent 19 plus years in the industry and, more than 15 years servicing the training fraternity while handling different roles in the areas of LMS Implementations , Training / Learning outsourcing , Delivery and Operations profile, Ganesh has been handling extremely customer facing role(s) traveling across the globe. By paying adequate attention to details and having a narrow and deep understanding of the problem statement(s), he has been able to support his customers achieve measurable business outcomes by advising balanced solutions enabled by technology and specific expertise. While skillfully handling the strategic accounts , demanding customers, and turnkey projects. Ganesh has successfully navigated through the complex business cycles of large accounts which has helped him become a reliable and successful resource for his employers to retain and grow the existing business. A complete TEAM player, highly motivated and self-driven professional who thrives in challenges and adversities; his never say die attitude has won him accolades over the past years from his leadership teams and thereby, he remains branded as soul brimming with infectious energy. He stays focused to win and create demand for himself and his organization; engage with leaders and is often appreciated for his honesty, transparency and consulting skills.Specialties: Managerial: - Work Force Management & Planning, Finance & Budgeting , Client Servicing, Team Motivation, TransitionTechnical:- Learning Management Systems , BI and Reporting , LXP and LPP, OTS Course Library, System Integrations Functional:- Project Management , Solution designing, Training Systems & Methodology, Coaching Skills, Learning Services

Dr. Ganesh Sethi's Current Company Details
Invince (formerly UpsideLMS)

Invince (Formerly Upsidelms)

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Chief Customer Officer - at Invince || 40 under 40 Leader in Learning Technology ||
Dr. Ganesh Sethi Work Experience Details
  • Invince (Formerly Upsidelms)
    Chief Customer Officer
    Invince (Formerly Upsidelms) Nov 2023 - Present
    New Delhi, Delhi, India
    🚀 Driving Customer Success and Operational Excellence in SaaS InnovationAs the Chief Customer Officer at Invince, a leading SaaS product company renowned for its flagship offering, UpsideLMS, I lead end-to-end functions across Delivery, Operations, Product Development and Quality Control. With a dedicated team of over 50 professionals, including seasoned functional leads, I orchestrate a comprehensive suite of services ranging from Implementation and Application Support to Customer Success and Product Innovation.My Expertise Encompasses:🛠️ Operational Excellence: I've spearheaded initiatives to re-engineer existing processes, redefine organizational structures, and deploy cutting-edge technology platforms. These efforts have yielded significant results, including raised Customer Satisfaction (C-SAT) and Employee Satisfaction (E-SAT), enhanced productivity gains, and facilitated a seamless and pleasant customer experience, leading to increased renewals and customer stickiness.💡 Customer Success Leadership: Strategically navigating customer journeys to foster retention, fuel business growth through upselling and cross-selling opportunities, and perpetually exceed expectations.🌟 Product Innovation and Development: Guiding the evolution of our LMS product suite, harnessing cutting-edge technology and market insights to deliver solutions that empower organizations to thrive in the digital age.🤝 Solutioning and Pre-Sales: Collaborating closely with clients to understand their unique needs, architecting tailored solutions, and facilitating seamless transitions from prospect to valued partner.Career Trajectory: Over the past three years, my journey at Invince has been marked by continuous growth and progression, culminating in my appointment to the esteemed position of Chief Customer Officer. From Vice President to CXO, each step has fortified my commitment to driving excellence and innovation in customer-centric operations.
  • Invince (Formerly Upsidelms)
    Senior Vice President
    Invince (Formerly Upsidelms) Oct 2022 - Nov 2023
    New Delhi, Delhi, India
  • Upsidelms
    Vice President - Customer Success
    Upsidelms Jun 2021 - Oct 2022
    New Delhi, Delhi, India
  • G-Cube Solutions
    Vice President – Software Services – Learning Management System
    G-Cube Solutions Apr 2019 - May 2021
    Noida, Uttar Pradesh
    Global Implementation head for the Product - Learning Management System. Hands-on with operational and technical skills required for Enterprise level product implementations.Leading the Software Services wing (LMS Implementation) with full P&L responsibility, controlling annual business revenues worth USD 2.5 million. Direct reporting includes cross functional teams comprising of Delivery and Project Managers, Technology Experts, Quality Assurance and Application Support functions. Controlling business operations to ensure timely and qualitative deliveries are made to the customers. Constant Interaction with business promoters , sponsors and stakeholders for consultancy, solving complex problems and setting up guidelines and processes to have suitable business solutions designed to run rock solid operations.
  • G-Cube Solutions
    Head – Delivery And Operations – Learning Management Systems
    G-Cube Solutions Jun 2017 - Mar 2019
    Noida, Uttar Pradesh
  • G-Cube Solutions
    Assistant Vice President / Head - Managed Learning Services
    G-Cube Solutions Feb 2016 - May 2017
    Noida Area, India
    I was heading the Managed Learning Services vertical for G-Cube. The responsibilities included setting ,managing and growing the MLS business with full P&L responsibility.
  • Niit Limited
    Sr. Manager - Learning Delivery Management
    Niit Limited Jul 2012 - Feb 2016
    Gurgaon, India
    I worked as a Sr Manager / Project Manager, handling the Managed Training Services Portfolio for International Customers based in Australia, Germany and U.K. I essentially managed the Outsourced training portfolios of Customers which covered the complete life cycle of a Training Organization casing all the pillars - Learning Delivery, Vendor Management, Strategic Sourcing and Training Administration.I managed Projects with complete P&L responsibilities having large teams based across different countries. A quick summary of the role attributes is mentioned below: Managed Learning & Delivery projects for Managed Training Services vertical with a revenue of more than $1 million per project Engaged in management of Australia and Europe based Customers maintaining relations by following effective communication mode and feedback process Delivering Operational and Business results Provide strategic direction to the team to constantly look for ways to improve operational efficiency, mitigate operational risk, promote employee welfare and expand value add to the business Defining KPA’s for Project Managers, Project Leaders, SME’s & Team Leaders Annual Performance Review and Individual Development Program Preparing end-to-end roll out plan like Process maps, Process documentation, Detailed design, Migration planning & implementation for smooth transition  Handling weekly & quarterly performance reviews for updating the Sr. management about health of the Project, Bottlenecks & to gain support Responsible for financial reporting (Economic Value Add report) of the projects Manage Attrition Rate of the projects
  • Niit Limited
    Manager & Lead– Training Administration
    Niit Limited Oct 2009 - Jun 2012
    Leading the Training Administration vertical for the NIPE B2B wing, responsible for meeting all the delivery SLAs by managing the online Learning Management System (LMS) & Training Vendor Management for all GENPACT and NIIT Uniqua’s India sites using Oracle based applications, supporting training requirements for all COEs across Voice and Non-Voice operations. I lead the Sourcing and F&A peice for NIPE B2B Operations PAN India.
  • Niit Limited
    Team Leader / Assistant Manager
    Niit Limited Aug 2008 - Sep 2009
  • Tech Mahindra
    Team Leader
    Tech Mahindra Sep 2006 - Dec 2007

Dr. Ganesh Sethi Education Details

Frequently Asked Questions about Dr. Ganesh Sethi

What company does Dr. Ganesh Sethi work for?

Dr. Ganesh Sethi works for Invince (Formerly Upsidelms)

What is Dr. Ganesh Sethi's role at the current company?

Dr. Ganesh Sethi's current role is Chief Customer Officer - at Invince || 40 under 40 Leader in Learning Technology ||.

What schools did Dr. Ganesh Sethi attend?

Dr. Ganesh Sethi attended Xaviers Institute Of Business Management Studies, Xaviers Institute Of Business Management Studies, Niit Institute Of Process Excellence Limited, Others, Summer Feilds School.

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