Dragoş Dîrmon Email & Phone Number

Bucharest, Romania

-managing and troubleshooting modules ranging from AV/EDR and DNS protection, to privilege control/PEDM and remote VMs;-assisting in MXDR/EDR: managing alerts and events such as bruteforce attacks, ransomware attacks etc;-assisting B2B adminstrators via Zendesk;-troubleshooting proprietary cloud platform and API issues;-setting up and troubleshooting deployment setups;-troubleshooting installation and compatibility issues with our software and on-prem or Azure Active Directory;-developing and updating scripts for various tasks;-managing database of patches for various programs;-remote assistance for servers and endpoints using our Security Agent;-managing customer data and licensing for endpoints and servers.

-customer care for personal postpaid accounts;-plan changes;-device upgrades;-payment processing;-service, device and network tech troubleshooting;-transfer handling;-billing.

Bucharest, Romania

- supply of goods to each store department;- management of stock, internal orders, selling locations of items;- store merchantability (making sure selling locations are up to standards visually and technically);- handover after each shift (inspection so that all items reached their requested locations);- writing of scrap log (identification and separation of damaged items).

Bucharest, Romania

- technical support via email- EU261 legislation consultant- administration of payments and delivering solutions to cases

Bucharest, Romania

Acquisition, diagnosis and maintenance of computers, printers and the web server of the company, work in mentioned programs, occasional conversation in english with foreign delegations.