Richard Walsh Email & Phone Number

Indianapolis, Indiana

- Conducted comprehensive market analysis and competitive research to identify gaps and opportunities, positioning Continuud as a market leader in the industry.- Discovered and capitalized on emerging market trends, leading to the successful launch of new product lines, resulting in an increase in annual revenue.- Spearheaded the development and launch of innovative products, driving growth in the customer base.- Established company-wide procedures and best practices, enhancing operational efficiency and ensuring compliance with industry standards.- Introduced a new project management system, resulting in improved project delivery timelines and team productivity.- Recruited and led a high-performing team, fostering a collaborative and innovative company culture.

Indianapolis, Indiana

- Pursued and closed new business and revenue streams, contributing to a steady increase in annual sales.- Effectively managed client relationships, leading to consistent growth in account revenue and an improvement in client retention rates.- Articulated and presented products to small and medium-sized business owners, securing multiple high-value contracts.- Created and conducted compelling face-to-face customer presentations, proposals, and demonstrations.- Conducted regular client check-ins, upsold and cross-sold accounts, and resolved client issues promptly, enhancing customer satisfaction.- Hired and trained new staff, managed payroll, and audited internal systems, improving team efficiency and reducing operational costs.

Orlando, Florida

- Managed company sale and transition of Tradeshow Freight Logisitics module to major US Freight company.- Led software and product development initiatives, driving innovation and enhancing product offerings.- Managed key accounts and retention efforts, fostering long-term client relationships and ensuring satisfaction.- Oversaw staff and contractors, ensuring efficient project execution and maintaining high performance standards.- Conducted on-site implementation and training, ensuring seamless adoption of products and solutions by clients.- Developed and executed marketing initiatives, increasing brand visibility and attracting new business opportunities.

Indianapolis, Indiana

- Provided thorough system and industry regulation analysis, gathering, summarizing, and examining data to support process improvements and system enhancements.- Analyzed internal processes and recommended or implemented procedural and policy changes to improve operations.- Created scripting and executed SQL reports as needed to support data-driven decision-making.- Managed insurance licensing and regulatory compliance for Charles Schwab Financial Consultants nationwide, ensuring adherence to industry standards.- Developed workflow automation solutions, streamlining operational efficiency and reducing overhead.

Indianapolis, Indiana

- Developed and implemented a customer retention program that significantly improved NPS ratings, reduced churn, and increased upsell rates.- Analyzed customer needs and presented value-added solutions, inspiring and exciting customers about the impact of wireless technology on their lives.- Provided ongoing education and support for both business and personal customers, ensuring a deep understanding of products and services.- Consistently achieved or exceeded sales targets, contributing to the overall growth and success of the team.- Demonstrated expertise in leading wireless personal and business technology solutions, enhancing customer satisfaction and loyalty.- Delivered personalized solutions that addressed specific customer requirements, leading to increased customer retention and referrals.

Greencastle, Indiana

- Co-founded and managed the Software and Web Development operations, ensuring the delivery of high-quality solutions to clients.- Tracked leads and sales, maintaining long-term relationships with clients to drive business growth and customer satisfaction.- Developed internal software systems, social media structure, and communications standards to streamline operations and enhance brand presence.- Trained and managed all staff, fostering a collaborative and productive work environment.- Successfully launched multiple software and web development projects, meeting client requirements and deadlines.- Implemented innovative technologies and best practices to improve development efficiency and project management.- Established and maintained strong client relationships, leading to repeat business and positive referrals.

Greencastle, Indiana

- Founded and developed the company from a single-person operation into a tri-partner firm, managing a diverse clientele ranging from small businesses to municipalities.- Led the sale, development, and maintenance of web services for businesses, ensuring high-quality deliverables and client satisfaction.- Created and implemented web solutions for local businesses and nonprofit organizations, enhancing their online presence and operational efficiency.- Managed client relationships, ensuring ongoing support and maintenance of web services.- Collaborated with partners and team members to deliver customized website designs that met client needs and industry standards.- Successfully grew the business through strategic marketing, networking, and excellent service delivery, resulting in increased clientele and revenue.

Bachelor Of Arts (Ba), Computer Science

Activities and Societies: Bonner Scholars, LGBT Services Intern, United DePauw

Diploma, Honors/ Advanced Placement

Activities and Societies: French Honors Society, Tri-M Music Honors Society, National Honors Society, Chillicothe Gay-Straight Alliance.