Deb Rakow Email & Phone Number

Seattle, Washington, United States

Global TPM organization leader partnering with Product and Engineering teams to define and deliver Disney’s strategic roadmap for direct to consumer Disney Streaming products including Hulu, Disney+, and ESPN+.Leadership of largest scale, cross-organization programs bringing streaming content across multiple platforms and clients, with several TPM leaders, over 180 engineering teams, and 1300 people, covering Media, Services, and Client Engineering, including bringing Hulu onto Disney+.

Seattle, Washington

Global leader with a team of 45+ engineers implementing Human Resources technology and delivering against a Platform vision that includes Workday, ServiceNow, and an AWS Data Lake. Transforming the team with a focus on agile delivery, engineering maturity, employee experience, and modern, simplified architecture while improving culture, organizational health, and increasing throughput. Aligning strategic technology goals with product deliverables through capacity management, prioritization, and coordination with COE Product leaders.

Seattle, Washington

Leading a team of Technical Product Managers through a transformation including stronger alignment to HR product areas and solving for business needs through requirements analysis, coordinated prioritization, and technical solution delivery. Implemented processes to align the People Technology team’s deliverables to overarching HR strategy while maintaining capacity for cyclical business as usual programs, platform operations, and ongoing technology roadmap including development of an AWS Data Lake and moving tool integrations from legacy SFTP to APIs. Leader for the HR Strategic Portfolio, including annual planning cycle, implementation of an agile framework and cadence, prioritization, and communications to ensure alignment across all COE leadership and to EG objectives.

Bellevue, Washington

Led a team of 7 TPMs responsible for Consumer Payments programs ensuring that assignments aligned to employee strengths and areas of interest in order to promote TPM growth.Developed and improved organizational processes for the program management discipline and delivery of programs, including capacity management and resource alignment, and status communications.Mentored team to improve presentation skills including development of materials for different audiences and concentration on clear and concise verbal communication. Facilitated resourcing meetings with Engineering leadership to identify gaps in capacity requirements, review program prioritization, and create presentations for VP review including proposals for program changes.

Greater Seattle Area

Engineering Management team member, facilitating organizational and strategic goals for the Engineering organization, managing the rhythm of the business, and coordinating leadership activities.Recruited to evaluate existing Program, Engineering, and cross-team processes to improve ability to ship specified scope on time at high quality.Built Program Management team with a charter to implement best practices for agile project management, assess and implement Engineering and corporate tools, facilitate cross-team communication, provide visibility to release management and product delivery, develop interaction points and process between Product and Engineering teams, and support corporate administrative functions.Responsible for all Engineering Program Management including Riak KV, Riak TS, and large partner integration projects.

Greater Seattle Area

Provide oversight to Vertigo's project portfolio with leadership and mentoring to project leads and input on staffing and new business opportunities for Business Development team.Direct program responsibility for several client product development projects for iOS, Android, Windows Store 8.1, Windows Phone 8, and Xbox Development platforms.Participate in Business Development activities including client meetings, scope and requirements review, and estimation and roadmap development for proposals and new projects. Engaged with clients to understand product vision, feature value and priority, and to document feature specs.Responsible for NBC Sports product relationship and management of portfolio of Regional Sports Networks and Golf Channel applications for iOS and Android platforms with leadership of a team of designers, developers, and testers.Lead for Twitch TV and Verizon Redbox Instant Xbox 360 application development with responsibility for product decisions and project leadership of design, engineering, and test team.Lead for Verizon Redbox Instant Windows Phone 8 application development.

Redmond, Washington

Modeled new team structure and defined charter to provide Microsoft IT (MSIT) support to business group executives, grew team from 4 to 15 senior employees in a four month period, developed business and executive reporting processes for an inbound work request function, and supported business group requests resulting in Deliver IT award and improved product team interaction.Developed Windows Azure adoption strategy for MSIT with an application portfolio segmentation and technical assessment framework.Utilized the Azure segmentation framework to assess MSIT application portfolio and identify prime migration candidates and provide data and presentation for CIO and CEO review.Lead Product Manager for an integrated travel and expense management showcase application for Windows Azure, SQL Azure, Windows Phone 7, Bing Maps, and Bing Search, that demonstrated Microsoft’s software + services vision at key events such at MGX, TechReady, and Executive Briefing Center sessions and showcased new ideas in travel management.Lead Program Manager shipping the 2009 Giving Campaign Auction Tool, the first MSIT Line of Business application to migrate to Windows Azure and to be demonstrated as a showcase application for Azure, Silverlight, and Expression at the Global CIO Summit and Professional Developer’s Conference resulting in Gold Star and Deliver IT awards.Led CIO incubation projects including management of roadmap data gathering for Internet Explorer and Windows Client to provide visibility to MSIT on product milestones and their impact.

Greater Seattle Area

Implemented and managed PMO and Program Management team including development of project, release, and engineering processes for an online multi-tier Bill Analytics and Payment service.Developed business processes for managing professional service requests, including prioritization and estimation.Facilitated migration to Agile Development using SCRUM (from waterfall, fixed release cycles) to improve business team engagement and ability to meet specification on time without increased workload.Facilitated projects as ScrumMaster including sprint planning, daily stand-up meetings, and overall release cycles.Authored functional specifications for product roadmap features and client professional service requests leveraging information architecture and data flow requirements across several applications.

Kirkland, Washington

Interim Director of Engineering for a team of 40 (Development, QA, UX, and Technical Writing) ensuring that department goals, corporate and executive communication, and team morale were maintained at a high level resulting in on-time product launches and receipt of Employee of the Quarter achievement award.Improved the Engineering department's reputation within the company by leading teams to meet deadlines, communicating successes across the organization and to executives, modifying existing processes to better meet corporate needs, and by evangelizing product development best practices.Strengthened existing Product Management team by providing leadership, best practices, and mentoring and by evangelizing, company-wide, the need for product management methodology.Product Manager for four applications in all stages of product life cycle. Developed strategic roadmaps, product backlogs, functional specifications, product plans, launch readiness materials, and coordination of all releases across teams including UX, Marketing, Engineering, Client Services and Sales.

Bellevue, Washington

Launched industry-first accounting package solutions of integrated eInvoicing and ePayment for Great Plains Dynamics, Navision, and QuickBooks including invoice and payment approval workflow, electronic disputes, and branded online customer account centers.Facilitated development of product roadmap with input from internal and external Stakeholders, including customers, end-users, and business executives.Managed development of online services for Accounts Payable and Receivable web services and electronic invoice presentment and payment.Managed information architecture process and resources while providing creative design of user experience with use cases, user-flow and wireframes and collaborating with UX Designers to develop screen prototypes.Led software development life cycle process, including product planning, functional specification writing, bug triage, and release management for all product launches.Managed relationships with payment processors, acquirers, and implementation of all third party payment applications including VeriSign Payflow Pro and CyberSource.Responsible for PCI, Regulation E, and SOX compliance programs.

San Francisco Bay Area

Lead consultant managing electronic bill pay implementation projects with budgets up to $2M including WebPay on AOL, Patelco Credit Union, JP Morgan, Morgan Stanley Dean Witter, Wells Fargo, and Chase Manhattan Bank.Coordinated Engineering and IT resources to quickly resolve issues related to beta implementation projects.Developed training materials and provided customer on-site training for product use and administration.Authored technical release notes for internal and external audiences.

San Francisco, California

Managed a cross-functional task force to identify and resolve single points of failure in online banking and bill payment products and services.Provided process and workflow analysis and trained teams in effective problem identification and elimination

San Francisco, California

Supervised Federal Reserve Bank Automated Clearing House (ACH) 24/7 operations, maintaining 99% uptime and managed 12 person team providing technical support and training to participating financial institutions for all online products and services.Managed team reorganization project and realigned resources to reduce overhead by 20%.

Kirkland, Washington

Managed customer service and professional services team of 4 responsible for over 125 banks on mainframe and PC based document processing and imaging applications. Lead project consultant for over 20 on-site document processing and imaging software conversions and hardware integrations including Cleveland National Bank, American Savings Bank, First Business Bank, National Bank of South Carolina, and San Diego National Bank.Documented professional services requirements, determined pricing, and integrated custom code base at customer sites.Developed team procedures, policies, and training courses for customers and employees.

Silverdale, Washington

Responsible for Proof operations and all back-end processing, including IBM AS400, IBM System 36, Treev Optical Imaging, Sort Pattern development, and Report Management. Upgraded software and hardware, provided network support, and implemented disaster recovery plan in addition to providing New Accounts, Bookkeeping, and Cash Vault support.

Graduate Certificate, Servant Leadership

Bs, Business Management

Education record

Activities and Societies: Software Product Management Intensive, March 2005

Ata, Business Management

Certified Scrummaster, Scrummaster