Lucy Robinson Email & Phone Number

Redmond, Washington, United States

FileMaker Pro Database development consultant. Website Design and development consultant.

Noida, Uttar Pradesh, In

• Built back-end systems to enhance digital marketing email campaigns for Microsoft’s largest clients.• Onboarded companies onto Microsoft’s technologies, providing guidance and instant support.• Boosted sales significantly through targeted email campaigns.• Increased customer contacts by implementing a scheduling system with automated, multi-template emails.

Noida, Uttar Pradesh, In

• Managed content and back-end processes for all transactional emails for Microsoft.com and Xbox.com.• Oversaw a suite of over 20 templates, ensuring the daily dispatch of over 3 million emails worldwide.• Coordinated marketing campaigns, surveys, and compliance with corporate and external legal requirements.• Led team resources across multiple countries, facilitating cross-team collaboration and integration.

Professional breeder and exhibitor of award-winning Selkirk Rex cats around the world.

• Managed all IT projects for an International Cat Association, overseeing database maintenance, website management, and process improvements.• Introduced a ticketing system to track tasks, increasing website traffic and user engagement month-over-month.• Coordinated the rewrite and translations of US forms for global use, streamlining operations and enhancing accessibility.

Atlanta, Georgia, Us

• Managed multiple projects with budgets ranging from $50K to $3M.• Led onshore and offshore teams in product design, testing, and development.• Developed budget estimates and timelines for key deliverables for Disney websites and mobile apps.• Consistently delivered projects under budget and on time.• Launched content and maps for the new Shanghai Disney Resorts Park in June 2016.• Coordinated daily with offsite teams in Shanghai, India, Florida, Argentina, Colombia, and California.• Managed back-end technical projects for the registration pipeline of multiple sites.• Utilized budget planning and management tools such as Daptiv and Clarity.

Seattle, Wa, Us

• Oversaw scheduling and organization of software for the Zonar 2020 Android Tablet, a 4-application suite for fleet management in the trucking industry.• Drove execution of product initiatives and software releases, increasing releases from two per year to six.• Introduced the Engineering Change Notice (ECN) process, improving relations with operations.• Collaborated closely with product management, software development (onshore and offshore), and testing teams to meet customer needs and adhere to schedules.• Managed the team using Agile software development lifecycle, including sprint planning, retrospectives, and execution.• Served as Mobile Software Scrum Master.

Idaho Falls, Id, Us

• Managed and oversaw product development, feature enhancement, and functionality for a $1B company with 75% of transactions on the web.• Communicated strategies and implemented tactical roadmaps to identify growth and competitive advantages across the marketplace.• Drove customer engagement and product sales by integrating with multiple stakeholders and establishing priorities for all North American websites and mobile platforms.• Collaborated with multifunctional teams to execute new features and drive product adoption.• Gathered and analyzed business requirements, initiated projects, and provided direction for design and development teams.• Evaluated the effectiveness of new and existing web features, tracking improvements across key performance indicators.• Authored functional requirements documentation, incorporating business case scenarios, specifications, and schedules.• Increased web orders by 11%, saving over $100,000 in call volume, and boosted customer satisfaction by 4% online.• Increased online enrollments by 300%.• Triaged bugs weekly, prioritizing them against current tasks and bugs, assigning them to sprints, and following through to deployment.• Maintained daily operations, improving site quality and ensuring projects aligned with product requirements.

Bellevue, Washington, Us

CONTRACT • Drove milestones and conducted budgetary reviews to ensure project remained on track and was meeting corporate objectives. • Gathered business requirements from customers and participated in triage using Product Studio to reviewed bugs. • Collaborate with Student Experience/Encarta team on an educational website concept allowing teachers to upload their own training materials. Oversaw and managed the implementation of wireframes, presentation and implementation of browse, search and product display across the entire product. Developed preliminary design and effectively defined use cases through storyboards, business justifications, functional and technical specifications documentation. • Managed all ticket requests from both internal and major external customers, capturing business requirements from customers, and participating in triage to review bugs against bug bar. • Responsible for reviewing and reporting Watson data then reporting via Pivot Charts, Power Point and Excel Data Research. • Team included both onshore and offshore dev/test.

Redmond, Washington, Us

Responsible for coordination, planning, design and execution of features for autos.msn.com. Projects required coordination with business development, advertising, legal, development, operations and test teams. Projects required strict adherence to timelines and security for the MSN consumer. Successful at increasing PV/UU for all features, adjusting features with web labs and user testing. Adapted user feedback to all features to create an optimum user experience. Strong communication skills with both internal and external customers. Managed all partner support issues, live site issues, and weekly releases. Excellent written and oral skills. Very detail oriented with technical requirements and specifications. Strengths include design and feature usability.