Drashta S. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Processed high volumes of checks, credit card, EFT, and wire payments efficiently into SAP, ensuring accuracy and compliance with established controls and procedures.Set up EFT payments and posted transactions in a timely manner, contributing to the smooth flow of billing activities.Communicated professionally with various departments to resolve concerns related to inbound payments, collaborating with Team Lead, Sales, Dealer Services, and Finance to meet service level agreements.Monitored and followed up with Email and Salesforce inquiries regarding payment status and vehicle release, providing timely and accurate information to stakeholders.Accurately maintained data in SAP, V1, and Salesforce, contributing to the overall integrity of billing records.

Toronto, Ontario, Canada

Promoted to Senior Analyst within 2 years due to high-quality performance.Demonstrated ability to work independently in high-pressure situations with a high level of achievement and self-motivation.Trained and mentored 8 new team members in fleet billing, conducting regular training sessions to maintain high productivity and billing quality.Conducted audits of billing accuracy for 75 to 95 accounts monthly, resulting in credit or debit reductions of approximately $10 million for clients.Led the implementation and administration of fleet contracts, resulting in improved efficiency and cost savings.Spearheaded special projects to improve fleet management processes, establishing proper billing procedures and building new billing processes for 15+ new accounts annually.Recognized for accurately generating invoices based on negotiated contracts and meeting monthly billing and auditing deadlines.Managed billing for 25+ clients, including government agencies, insurance companies, universities, and media companies, generating monthly revenue of over $1 million.Maintained updated account documentation, adhering to Canadian privacy laws, and prepared detailed reports and reconciliations, amounting to at least $40 million annually.Managed data information such as chargeback allocations and volume analysis, resolved invoice/chargeback allocation issues, and provided administrative support for third-party invoice payments.Collaborated with various departments, including call center staff, customer administration, service, sales, and operations, to ensure customer satisfaction.Proficient in Microsoft Excel, Word, Access, and Oracle.

Toronto, Canada Area

• Created a standard Occupational Health and Safety policies applicable to all provinces• Designed templates for Employee Benefits for all the hotels full-time, part-time, union and non union staff• Communicated and verified legality with all hotels GM/Human Resource personnel regarding their temporary workers• Designed a layout for all properties information on investors, managers and unions• Researched Canada's and different provinces employment laws, standards, acts and legislation to form a standardized handbook• Updated Emergency procedures, harassment and discrimination policies• Created Joint Hotel and Safety Committee program for hotels • Looked for discrepancies in memorandums for newly negotiated union agreements• Designed organizational charts for few hotels

Peel And York Region

· Attended festivals and events in Peel and York region during summer.· Set up booths to helped create brand awareness.· Marketed the brand and had informative sessions with those who didn't know what Yelp is.· Passed brochures of Yelp sponsored events in GTA.· Gave out swags for brand retention.

Needham, Ma

• Responsible for generating Sales Leads for TripAdvisor Vacation Rentals Sales Team• Responsible for reviewing and approving content for listings to be added to the TripAdvisor website. Requests include accommodations, attractions, and restaurants. • Researching the content of requests for validity, then approving, or rejecting new listings based on a strict set of criteria. • Updating current listings with incorrect or missing information• Warrant the accuracy of user submitted information about accommodations, restaurants and attractions, localised property information as appropriate• Ensured requests were processed within specified turnaround period and goals were met• Working with all the requests submitted in English, Dutch, German and French• Engaged with Property and Business Owners as well as Reviewers to solve their listing or reviews issues escalated to higher authorities by Tripadvisor's Customer Care Department through means of Zendesk platformSkills:Salesforce, Zendesk, Online Research, Excel, Word and Powerpoint

Boston University, Boston

Incharge of all the day to day operations and safe keeping of the store. Managing all the student workers and training new recruits.

Boston University, Boston

Maintaining highest of Starbucks standards and help train new employees

Boston, Usa

Researched Hospitality and Tourism industry in relation to Economic Growth, Technology, Ethics, Green Practices, Service Quality, Supply chain and product Distribution, Consumer Relations Examined Professor Lee’s Thesis and Reports for accuracy

Ahmedabad Area, India

Trained associates on policies and procedures according to Accor Hotels standardsOversaw all operations related to all important and loyal guests of the hotelCoordinated with different departments of the hotel to attain quality and guest satisfaction

Zürich Area, Switzerland

Administered operations including cash transactions, reservations, bar keeping and stock control

Friburg, Switzerland

Generated and analyzed competitive analysis report, compiled statistics for key accounts (monthly room night and revenue generated), analyzed city ledgers for General Manager of the hotelTrained new full-time employees and internsPromoted hotel facilities and upselling of rooms

Bern Area, Switzerland

Mixed and served beverages to international clientele

Sörenberg

Handling managerial operationsMain link between students and managementIn charge of school areas like Bar, Kitchen, Coffee Shop, Restaurant, Housekeeping and Front officeTeaching and Training students in different departmentsMaintaining Team work and effortAssisting students in organizing eventsResponsible for VIP eventsMaintenance of the schoolIn charge of the safety of all studentsHelping students and giving guidance

Zurich, Switzerland

Handling Service OperationsReservations which included Telephone and onlinePreparing Purchase ordersRestaurant Setup and CleaningBar KeepingStock Control

Master Of Science - Ms, Economic Development And Tourism, 3.5

Administrative Studies and Management

Bachelor Of Science (Honours), International Hotel And Tourism Management, Second Class Honours Upper Level

Studied Hotel and Tourism Management

Bachelor Of Arts Degree, Hotel And Events Management

Studied Hotel, Events and Tourism Management