Supporting Operational Excellence As an Operations Associate, I keep the store running smoothly in collaboration with the operations team. My role is vital and supports the high standards that our clients expect. Some of the tasks I am responsible for include, completing daily processing and organization of damages, testers, and known theft product. Ensure all shipping and receiving activities are completed and executed within the store in a timely manner. Reviewing all visual elements in the store and communicate missing or damaged pieces to store leadership. Maintaining, organizing, cleaning the stockroom and sales floor areas as needed.Knowledge of our brands through our expert training sessions. Share my knowledge with, and learn from, my team. Participate in cross-training and be part of an environment where I am encouraged to continuously learn and explore.Demonstrate our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

I worked at Nike World Headquarters at their LeBron James Cafe. I served Nike team members and contracted associates coffee, small local, artisan, gluten-free, pastries; as well as a full lunch menu catered by Aramark’s prestige chef’s on campus. LeBron James building is an Innovation building on campus with high clientele security.

Strong communication with coworkers to guarantee all orders are made correctly and in a timely mannerProviding great client service to ensure guest satisfactionUp to date and properly ensuring all COVID & Safety guidelines are being met on daily basisSet goals for the shop weekly, and held responsibility.

Complete all check out reports at the end of each shift and have it double checked and signed by managementEnsure food orders are finished being plated and coursed out correctly before appropriately serving to members/guestsKnowledge of the menu, with the ability to make suggestions who asked by members and/or guestsThrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

+Adhered to all cash handling policies and procedures.+Counted money in cash drawers at the start of each shift an balanced drawers at the end of each shift. +Recognized for excellence in building and motivating management and hourly teams. +Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies. +Assigned work schedules to staff and trained employees in product knowledge.